BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. BUISNESS PLANNING
Phone: +971-**-****-***
Email: *.*******@********.***
M.SHAFRAZ
SALE AND MARKETING ASSISTANCE
Phone: +971-**-***-****
Email: *****.*****@****.**
DEENA HADJI
REFERENCES
Attention to Detail & Quality
Effective Communication
Initiative and Commitment to Achieve
Customer Service Orientation
Problem Solving & Decision Making
Organizing for Results
PROFESSIONAL SKILLS
EDUCATION
DNATA - 2009 - 2020
Customer Service Agent
EXPERIENCE
Helps the passengers who arrive at the land side desk to collect bags, escorts them to the airside area, locates the baggage and hands it over to its owner against a signature, then closes the file in the system. Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations.
Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures
- Completed GCE (O/Level and A/Level)
- Diploma course in English language (Al Hamza institute-Srilanka)
- Diploma in MS Office (IDM institute-Srilanka)
- Completed a course in Import and Export procedures-Srilanka Inland Revenue Development Board.
- Ongoing- Diploma in Fundamentals of Digital Marketing I would like to seek professional growth in a
reputed organization that leads me to achieve
professional excellence in my work through a
process of learning combined with experience an
inclination. I wish to contribute vision, leadership and conceptual skills to my organization and
derive a sense of accomplishment in my
endeavors to apply my experience and
educational background in business in a stable,
growing and professional organization that
appreciates independence, hard work and
achievements and offers job security, growth
opportunities and appreciation, to deliver and
maintain an efficient and a proactive service for all the customers (internal & external)
CONTACT
*************@*****.***
SOCIAL LINK
OBJECTIVE
Shiraz Sardhar
Customer Service Agent
PACIFIC CONTAINER LINE AGENCY - 2006-2008
Assisting shipments and managing documentations
Importing documentations, preparing manifest, invoices & delivery orders Attending customer queries and coordinating regarding shipments with involved stakeholders
Handling container refunds and updating backlogs
PERSONAL DETAILS
AGE: 32
NATIONALITY: SRI LANKAN
I wish to be gainfully employed in a position so as to contribute positively with the well-being of my employer and myself through, hard work and utmost commitment. I know that my employer will benefit from my experience and I do hereby, certify that the above particulars are true to my knowledge and awaiting for your favorable respond to work efficiently and self-confidently Import and Export Executive
Facebook/prince shizo
BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.