Social Media Property Manager
Resume:
I offer extensive experience, success and leadership in commercial and luxury mix-use property management. Throughout my career, I have consistently provided expert leadership and positive results for management, CI & TI, leasing, preventative maintenance programs and award-winning strategies for customer service. I’m passionate in identifying and growing new revenue streams, building productive leasing and maintenance teams and cost saving initiatives to increase the bottom-line profits. Additionally, I offer the following qualifications:
Dynamic self-starter with ability to manage multiple projects efficiently in a fast-paced environment
Hands-on creation of annual budgets, CAM reconciliation, capital expenditure oversight, monthly financial re-forecasting and detailed variance analysis reporting
I take ownership of my assignments and pride myself on my deliverables being on-time, on-budget and complete
Proactive leader who will tour the asset regularly to maintain a positive and professional presence
Proven entrepreneurial history introducing new profit centers
ARM, FLETC (crisis management/US Naval Base) & SEO Certifications
Top KRC Award winner for Customer Service
Top KRC Award winner for Tenant Retention programs
Top SPG Award winner for Leasing
Top KRC Award winner for Property Efficiency and Occupancy
Top Vision Award for Commercial Leasing
80-85% lease closing ratio with local and national tenants
Solid understanding of mechanical systems, lifts, general maintenance & construction best-practices, OSHA, preventative maintenance, 1986 Clery Act, 504 ADA compliance state and federal regulatory compliance
20 years of working with specialists in HVAC, electrical, plumbing, roofing, paving and general construction
Expertise in maximizing all potential income sources while controlling expenses, as well as implementing cost-saving preventative maintenance programs resulting in an increase to the bottom line
Attention to detail and the ability to successfully manage multiple projects with hard timelines
High degree of organizational skills and problem-solving ability
Effectiveness in building teams through “best practices” approach with strong coaching and motivation
Software knowledge in Real Page, Yardi, Timberline, Skyline, Entrata, Peachtree, SharePoint, Anaplan, Lotus Notes and CTI. I’m quite adept at learning most software applications in a short period of time
Microsoft Office Word Excel Power Point Outlook
As a former retail business owner and director of luxury mix-use properties, I understand the needs and challenges faced by a commercial tenant thereby being proactive to events as opposed to being reactive. My diverse professional history has enabled me to establish an immediate bridge of trust allowing for a more positive relationship between ownership and tenant. In addition, relationships with institutions of building inspectors, contractors, local municipalities, regulatory boards and government agencies have always yielded positive and productive results. Lastly, I have US HS/Naval military training in crisis management, soft target protection and emergency evacuation techniques.
I welcome a personal interview to discuss how I can contribute to Weingarten Realty’s bottom line through my skills, expertise and experience. While I am open to national relocation, I have extensive family in southern Florida (both east & west coast) so a relocation to most any southern, FL city is not an issue. Also, overnight travel is not a concern.
Thank you and I look forward speaking.
Sincerely,
James William Alexander
Enclosure: jwa
James William Alexander ARM, SEO
Heron Pointe Drive – Tampa – Florida - 33601
508-***-**** *****************@*****.***
Summary
Energetic Director of Property Management with 18 years’ experience. A highly effective communicator with strong organizational skills and a relentless approach to problem solving. Strong operational, leasing and hands-on budget management skills. Solid construction knowledge, mechanical aptitude, preventative-maintenance and vertical lift system experience. At my best under high pressure situations, working independently or on a team. Focused and capable of bringing multiple tasks successfully to completion. Passionate in building new revenue streams and maximizing NOI through expense controls.
Skills
Leader Strategic and Controlled Thinker Effective Problem Solver Disciplined Budget Management
Coach and Mentor Exceptional Lease Negotiations Skillful Diplomacy Award Winning Customer Service
Team Player Quick, Responsive and Precise Outstanding Mechanical Skills Productive Team Builder
FLETC and CMCA Certified ARM and SEO Certified Microsoft Office I Add Value To My Role
Clear Written and Verbal Communication PowerPoint Word Excel Outlook
Work History
Vision Properties, Conshohocken, PA August 2018 – June 2020
Director of Property Management
Directed tenant build-out, permitting process and contractor bid negotiations for mix-use, office and retail centers
Asset due diligence acquisition from $60M to $250M
Created of annual budgets, CapEx oversight, TI, CI, monthly reforecasting and detailed variance analysis reporting
Generated $1.2M in new revenue via a Master Housing lease with a local University
Directed highly successful social media and lease-up campaigns
Exceeded all leasing goals by securing 6 long term corporate leases in 60 days generating $250K monthly
Exceeded institutional sales and profit goals 2017 vs 2018 by 6%
Achieved 33% annual market growth in housing 2018 & 2019
Implemented extensive facility training programs, leasing-rep training programs, Clery and CEMP Safety programs
Developed demographic marketing plans, targeted social media programs and over-sight of all new housing acquisitions programs
Generated $5.2M in new revenue streams within 16 weeks securing five (5) 100,000 sq. ft. commercial leases
Reconfigured all maintenance programs generating an average annual savings of $80,000 per property by setting up in-house training sessions, national accounts, preventative maintenance programs and cost saving contests between the facilities teams
Instituted leasing and marketing training programs through one-on-one training and group strategy plans yielding an average monthly growth of 20% per property nation-wide via student and corporate housing initiatives
National Corporate Housing, Boston MA January 2018 – May 2018*
New England General Manager * I attended school earning my SEO Certification From 4/17 to 10/17
Supervised & coached five (5) direct reports and nine (9) support staff
Hands-on budget creation, monthly reforecasting and detailed variance analysis reporting
Developed Marketing plans, social media programs, over-sight of all new housing acquisitions programs
Achieved 6% occupancy growth in 90 days and maintained inventory at 100% occupancy
Recipient of CARTUS Platinum National Award for Corporate Housing for reaching the highest state customer service rating
Increased Massachusetts market share of corporate housing by 10%
Exceeded assigned sales and profit goals by 6%.
Simon Property Group, Inc. – Hyannis August 2016 – April 2017
General Manager
Supervised 28 full and part-time employees for the 822,000 Sq. Ft. Cape Cod Regional Mall and four (4) outlying buildings of office, industrial and medical space totaling 1m sq. ft and 110+ tenants
Lead tenant building out, contractor bidding and municipality permitting process
Created annual budgets, CAM reconciliation, capital expenditure, Tenant Improvement and utility analysis and monthly reforecasting/variance reporting
Maximized 6% EBITDA through unique roof-top advertising income generation program
35% electrical expense savings via LED light changeover, 20% savings in waste handling expense with new equipment updates
SPG Top Award Leasing designation- by leasing 4 inline spaces in a week realizing an increase of $42K monthly/$504K annually
FLETC Certified, Charleston, SC, US Naval Base & Department of Homeland Security, February 2017
Re-negotiated contract services achieving a 20% savings in payroll & benefits and instituted a preventative maintenance program for our fleet vehicles achieving a 15% operating expense savings
Katama Spirits Group, Inc. - Winchester, MA December 1998 – February 2016
Property Manager & Founder of three retail operations
On site Property Manager for the strip centers while also owner of KSG as tenant
Boosted annual sales from $1.6M to over $2M in the first 12 months as well as increased profit margins from 26% to 34% within first 6 months catapulting the company to the top 1% of wine and spirit retail stores in the country
Created one of the largest selections of craft brews in New England with over 1,400 varied selections leading to an industry Award of Top 5 Craft Brew Shops in New England. Complimented by an average, per-bottle, profit margin of 68%
Turned the 90% of all inventory every 28 days at a 34% Gross Margin
d/b/a Alexander’s Wine & Spirits & Vintage Wine & Spirits
On site Property Manager for the strip centers while also owner of AWS as tenant
Increased annual sales from <$800K to >$1.5M and gross margin from 20% to 28% within first 12 months
Reduced shrinkage from 11% to less than 1% during the first 90 days
Expanded the retail operation to include The Cigar Shoppe, as well as a function hall with bar, generating an additional $250,000 in sales with a gross profit margin increase from 12% to 48%
Replaced & directed all aspects HVAC engineering for an electrical expense reduction of 63% per month
Instituted demographic and socio-economic marketing and advertising campaigns increasing annual sales by $200K
Renegotiated long-term lease realizing a 10% reduction in our monthly lease
Instituted award sales bonus program based on sales and customer service reviews yielding an increase in annual sales of $175K
Earlier Career History
Boston Realty Works, Inc. – Boston, MA April 1995 – November 1998
Vice President of Property Management
Established Emergency Policy & Procedure Program as well as Human Resource guidelines, hiring and termination oversight.
Developed and implemented preventative maintenance programs for commercial and mix-use properties realizing a monthly expense savings of 25%
Directed management of seventy mix-use (70) buildings including R&D, industrial, retail, Institutional and residential tenants
Prepared an annual operating budget of $45M and monthly variance analysis reporting
Instituted long-range capital improvement programs, automated properties for LEED/Green certification (Leadership Environmental Energy Design) capitalizing on numerous MA state and Federal tax savings programs
Konover Real Estate Corporation - West Hartford, CT April 1993 - December 1994*
Regional Property Manager * KRC was sold and management team was not retained
KRC Top Award winner for Property Efficiency with 99% occupancy and 99% economic occupancy
KRC Top Award winner for Customer Service
Reduced each asset’s monthly facilities and mechanical operational expense by 15%.
Co-Author of the Excellence in Sales Training Program
Managed 40 buildings over a six (6) state region encompassing retail, commercial, office and residential tenants
Directed 3,000 Class A/B residential units & mix-use facilities for an 11-site portfolio over a multi-state area
Supervised a staff of senior property managers, property managers, and leasing consultants with support staff of 90+/-
Prepared and managed annual operating budget of $65M along with quarterly CAM reconciliation and variance reporting
Education
Bachelor of Business Management Bentley University, Waltham, MA
SEO Certified Knowledge Institute, Los Angeles, CA
FLETC Certified United States Naval Base, Charleston South Carolina
ARM Certified Institute of Real Estate Management
CMCA National Board of Community Associations
Affiliations
ARM-Institute of Real Estate Management (IREM) International Council of Shopping Centers (ICSC)
Building Owners and Managers Association (BOMA) Building Owners and Managers Institute (BOMI)
Community Associations Institute (CAI) MASSPAC GOYA
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