Curriculum

Vitae

PENELOPE NELSON

PERSONAL DETAILS

Name: Penelope (Penny) Nelson

Date of Birth: 29 November 1960

Identity Number: 601**********

Citizenship: South African

Drivers Licence: Code 08

Marital Status: Divorced

Languages: English 1st language

Afrikaans 2nd language

Hobbies: Creative Writing; Poetry writing; gardening; Pencil drawing; volunteering; Arts and Crafts.

Tertiary Qualifications: Certificate in Public Relations – Oct 2004 Damelin

Computer Literacy: Microsoft Word; Excel; PowerPoint. Programmes- Sage- Pastel- Syspro.

Courses/ Seminars: Vopak Induction Programme

Hazchem Course – Responsible Care

Excellent Selling Techniques

After Sales Customer Service

Microsoft Word and Excel

Christian Counselling – One year - Certificate

Home Care with Hospice East Rand - 2005

Industrial Experience: Commodity Chemicals into the Paints and Coatings, Agriculture, Water treatment, Detergent, Pharma, Food and Cosmetic Industries.

Availability: Immediate

Last Salary detail

HospiceWits: R16 000.00 + Cell Phone allowance – R400.00

Personal Information

Currently:

I am currently teaching arts and crafts to children’s and adults at the Craft Corner in Kloof.

I have been freelancing since 2018. Children’s ages range from 4 years to 15 years.

Community Service and Social Commitment

Kairos Prison Ministry – Restoring hope to incarcerated people and their families-

(2013-2017)- Volunteer

Rebuilding of burned down homes in Alex JHB-2012 -working with Rivers Foundation.

Feeding Schools weekly in Lenasia working with Rivers Foundation. (2013/2014)

Christian Lay Counsellor working with the Shepherds Heart Ministry. - Volunteer

Hospice Care-Giver at Hospice East Rand JHB – 2005 and 2006 - Volunteer

Employment History

Current Employ-(Self-employed)

May 2018 to present

Managing my own freelance business – Arts, Crafts and Gifts.

Freelance Teacher of arts and crafts at The Craft Corner in Kloof.

Running with the Children’s Holiday Club at The Craft Corner.

Hospice Association of the Witwatersrand – ( HospiceWits)- JHB

Receptionist and Volunteer Co-ordinator/Training Co-ordinator

November 2015 – April 2018

All front desk administration. Statistical reports, reception duties, petty cash, conference room bookings, in house monthly newsletter, visitors,

Managing and administration of all aspects of the Centre for Palliative Learning at the Hospice in Houghton.

Managing the Volunteer Programme, arranging volunteers to work in the In-Patient Unit and to assist in the Marketing and Fund raising department with events.

Reason for leaving – Relocated to Durban

CH Chemicals / Crest Chemicals Pty Ltd

Key Account Manager/Customer Service Representative

February 2002 – June 2015

My functions were managing and maintaining all aspects of the

customer’s account. Worked closely with an internal customer

representative.

Reason for leaving – Crest Chemicals had major internal structure

changes and the direction of the company did a complete turnabout.

I decided to seek a more secure company to work for.

Vopak Chemical Storage

Internal Customer Service Representative

November 1995 to February 2002

I was at Vopak Terminal for six and a half years. The position I held was Internal Customer Representative. I was allocated a set of customers whose accounts I managed. I was completely responsible for the management of the customer’s product from the inception of the order to despatch.

Reason for leaving - Better job prospects.

Flash Electrical

Girl Friday

November 1994 to March 1995

Managed the office, invoicing, statements, cash book, banking, buying. Reason for leaving - Better job prospects

Mirroredex

Sales Consultant

March 1993 to May 1993

Called on users of Audio visual training, and presentation equipment Reason for leaving - In search of better job prospects

Xpress Graphics

Sales Representative

September 1992 to February 1993

Selling Graphic art materials and supplies into the advertising industry,

screen printing industry, advertising signs and designs, photographic studios and the printing industry.

Product demonstrations.

Reason for leaving - Re-trenched - The branch in Durban was not making enough profit to justify staying open. The branch was closed.

Microfilmit

Sales Representative

April 1984 to September 1992

I represented the sales of drawing office equipment, commercial stationary, graphic art materials, and computer supplies. I started in internal sales and moved into buying after 2 years. I held the position of senior sales rep and also continued to assist in the buying department. Arranging sales demonstrations and conferences.

Reason for leaving –Better job prospect were offered by Xpress Graphics

Walton's Stationary

Buying Assistant

December 1981 to August 1983

I started at Walton’s in the sales department, assisting in showroom sales. I was promoted to the head office where I was on the internal sales team, I then moved to the purchasing department where I assisted the buyer. Administration and purchasing, stock control, inventory.

When I became pregnant I moved to the switchboard.

Reason for leaving – Pregnancy

CNA

Sales Assistant - Stationary Department

February 1981 to November 1981

My main job functions were general sales duties as well as weekly stock control, showroom displays and sales.

Reason for leaving – Better job prospects at a sister company (Walton’s)

Western Trading Company

Sales assistant / Office clerk

June 1978 to January 1981

My main job functions were executing sales orders, switchboard, invoicing, credits, returns, and showroom displays.

Reason for leaving - Better job prospects

References

Name Trevor Kane-Berman

Position Sales director

Company Walton's Stationary

Telephone 031-*******

Name John Butcher

Position Sales director

Company Microfilmit

Telephone 031-*******

Name Alvin de Villiers

Position Manager

Company Xpress Graphics

Telephone 031-*******

Name Jimmy Haig

Position Manager/owner

Company Western Trading

Telephone 031-*******

Name Selwyn Fraser

Position Owner

Company Flash Electrical

Telephone 031-***-****

Name Mike Guerin

Position Director

Company Mirroredex

Telephone 031-*******

Name Kevin Naidoo

Position Manager

Company Vopak Terminal

Telephone 031-***-****

Name Eric Schelin

Position Business Manager-Water

Treatment/Mining/Bulk Chemicals

Company Crest Chemicals Pty Ltd (formally of)

Telephone 083-***-****

Name Michiel Vijverberg

Position CEO

Company Crest Chemicals Pt Ltd (formally of)

Telephone 083-***-****

Name Maryn Folkus

Position Liquid Bulk Logistics Manager (formally of)

Company Crest Chemicals Pty Ltd

Telephone 081-***-****

Name Jackie Kaye

Position CEO

Company Hospice Wits

Telephone 011-*******

Job details - Position as Receptionist at HospiceWits Houghton Nov 2015 – April 2018

I was employed at The Hospice in Houghton as the Receptionist and Volunteer Co-ordinator.

I managed the reception and the switchboard as well as the front office. I daily dealt with the following:

General Visitors and also visitors to the In-Patient Care Unit

Monthly Stat Reporting to the CEO

Switchboard, calls, messages, screening calls for the In-Patient Unit

Petty Cash and card machine

Equipment Hire

Recruiting volunteers, managing volunteer databases

Monthly In-house Newsletter

Advertising for volunteers

Filing and various ad hoc work on occasion, post and receiving of parcels

On the premises there were 5 separate houses. I was based at the main house which was where the CEO and the MANCO team were based. I was responsible for screening and managing the visitors to this building and to the MANCO team. I assisted with meetings and conferences held at the main house, this may have also involved arranging catering for the meetings and training. I managed all the receipt of monies at the reception and the credit card machine.

The switchboard programming was managed through my desk-top computer and I had control of the complete management of the extensions on the switchboard, the upgrade and maintenance of the switchboard, the account code system for using the telephones.

I created invoices when equipment was hired out and sent out monthly invoices/statements to the family member on the status of the hired equipment account, ensuring payment of the account was received. I manage the hire equipment room, the inventory thereof and the repair and sale of excess stock.

I managed 3 different data bases for Volunteers: Students; Adults and Medical.

On the reception/volunteer portfolio I recruited volunteers to assist with day to day admin functions in the various departments throughout the organisation and also for fundraising events. I did this through the local gazettes, on line, social media and through the monthly newsletter. I managed the volunteer data bases and kept in contact with them through a monthly newsletter that I compiled and managed. I worked closely with the marketing department on events in respect of volunteers and their roles. I recruited volunteers for all the events and arranged training for them which was event specific. I worked mostly with student volunteers from high schools and universities. I would create an ad requesting for volunteers and send it through to various outlets. My initial contact was with the parent of the student. I liaised with the parents initially when recruiting and also when organising any training that was required prior to an event and making sure all indemnities were signed off. On the day of training I met the students. I arranged a Volunteer Appreciation event for all volunteers. I also recruited volunteers who worked in the In-Patient Unit in Houghton. I set up interviews with the Manager of the Palliative Services Department for potential volunteers. I did a monthly report for the CEO on the volunteer programme and submitted statistics on the volunteers that had come through the organisation on a monthly basis. It was my responsibility to increase volunteer numbers, to maintain and build trusting relationships with the volunteers and their parents, to train or arrange their training, to continually share knowledge about the organisation and its reliance and appreciation of volunteers.

Job Details – CH Chemicals/Crest Chemicals - Key Account Manager/Customer Service Representative - February 2002 – June 2015

CH Chemicals Pty Ltd

Customer Service Representative

Feb 2002 to April 2003

All internal aspects of managing and maintaining the customer account. Worked closely with the Key Account Managers. A high level of service excellence was required.

Polyurethane Division.

Promoted to:

CH Chemicals Pty Ltd

Customer Service Representative –April 2003 to July 2005.

Industrial Chemicals- Fine Chemicals- Water Treatment -Agriculture.

Functions were the same as above position, this position was very

challenging and a high level position as this division contributed to 80%

of the company’s revenue.

Promoted to:

CHC Resources - A Division of CH Chemicals Pty Ltd.

Sales and Marketing Coordinator/ Office support and Administration.

July 2005 to July 2006.

My duties included – Assisting the Sales Manager in all functions needed.

This division was a research and development division of CH Chemicals.

I was largely involved in marketing the product range; growing the

customer base; taking minutes for the Managing Director and other minor

administration functions. Filing, arranging client presentations, meeting

with the advertisers, petty cash, purchasing of office consumables and

video presentation material. Flight and accommodation arrangements,

submitting all expense claims, year-end functions and award ceremonies,

team building arrangements, overseeing the receptionist and the front

office management, handling all correspondence for the Sales Manager,

including typing minutes, reporting on customer sales presentations,

arranging monthly meetings with head office, managing and sitting in

on the meetings, arranging training sessions for the warehouse and admin

staff with the Systems Administrator, also product training for staff.

Promoted to:

CH Chemicals Pty Ltd/Crest Chemicals

Key Account Manager – Industrial and Water Treatment Division

July 2006 to June 2015.

My portfolio also covered Agriculture, Fine Chemicals, and

Pharmaceutical.

My functions were managing and maintaining all aspects of the

customer’s account. Worked closely with an internal customer

representative.

Daily Call Reports – Annual Budgets, Targets, Marketing, Product Demo, Market research,

Non Compliance Reports.

A high level of service excellence was required.

Reason for leaving – Crest Chemicals had major internal

Changes to management and the direction of the company did a complete turnabout.

I decided to seek a more secure company to work for.

Job Details - Internal Customer Service Representative

November 1995 to February 2002

I was at Vopak Terminal for six and a half years. The position I held was Internal Customer Representative. I was allocated a set of customers whose accounts I managed. I was completely responsible for the management of the customer’s product from the inception of the order to despatch.

The following were some of the functions I was responsible for:

Co-ordination of the road and rail movement in and out of the site, with careful control of tank capacities.

Drum filling of product, including the overseeing of the filling, receiving and dispatching.

Controlling the warehousing of drums with weekly stock counts.

Control of the tank bulk levels and drum floor stock.

Arranging lab testing of product leaving the terminal and product received into tanks.

Weekly audit checks on the bulk tank to monitor losses and gains.

Reconciliation of monthly movement reports.

Shipping control of all ships in and out the port. Monitoring of bulk tank stock in order to accommodate new ship arrivals, and planning of moving stock quickly should there not be enough space.

Tank transfers - Pipeline movement

Blending

Containerising stock and road/rail for export of product.

Liaising carefully with Portnet and the shipping agents to prepare for ship arrivals. The position was a very responsible position and the management of the customer’s product was managed together with the account manager.

The clients I dealt with were:

CHC Chemicals-Dow Chemicals-Duravin-Lucas Lee-Engen-Total-Sasol

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