Store Manager Customer Service

FARHANG EMADI

Sky Courts, Dubai, United Arab Emirates +971-**-******* ************@*****.***

Iranian Fluent in Persian & English 16th December 2000 Single

Professional Summary

Experienced Barista enthusiastic about producing superbly made coffee with personable smile and positive attitude. Also, reliable Barista Lead with 3 years in both chain and independent coffee shops, consistently delivering quality coffee drinks with personal, engaging customer service style.

Skills

Inventory management

Food preparation

Food service standards

Espresso machine operation

Kitchen cleanliness and organization

Guest service

Speedy and efficient

Tea expertise

Work History

Barista: Cold & Hot February 2016 – December 2018

Genoa Café Tehran, Iran

Provided customers with product details such as coffee blends and preparation descriptions.

Correctly followed all health, safety and sanitation guidelines.

Redesigned coffee menu for improved readability.

Developed knowledge of regional teas, including growing practices and flavor profiles.

Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.

Designed and printed menus, recipes and promotions and offers.

Maintained clean and organized workspace, enabling co-workers to locate resources and product.

Supported store manager with recruiting, interviewing and hiring baristas.

Cleaned and sanitized work areas, utensils and equipment.

Updated menu with daily offerings and specials, using personalized artistic touches.

Ordered, received and stocked supplies and retail products.

Led regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.

Arranged merchandise in innovative and eye-catching displays. Greeted guests with pleasant smile and superior customer service.

Trained sandwich artists to apply attention to detail and commitment to quality.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service.

Answered guest questions with the most accurate and updated information available.

Communicated with customer to provide menu offering details and assist with decision-making.

Greeted guests with pleasant smile and superior customer service.

Education

High School Degree 2018 - 2019

Beheshti School Tehran, Iran

Additional Courses

Certificate: Latte Art 2019

Iran Coffee School Iran

Certificate: Barista Skills 2019

Iran Coffee School Iran

Certificate: Cold Drinks 2019

Iran Barista House Iran

Certificate: Latte Art 2019

Europe Academy Iran

Certificate: Coffee Shop Management 2019

Europe Academy Iran

Contact this candidate