Sales Representative Service
Resume:
KAY WILSON
******.*****@*****.***
Enthusiastic accounting professional with strong customer service skills. Proven ability to demonstrate reliability and work effectively in a fast-paced production-based environment. Motivated to exceed goals to increase customer satisfaction and contribute to a company’s overall profitability.
EXPERIENCE
03/2018-PRESENT
DRIVER- LYFT
Established good rapport to enhance customer experience with passengers
Disciplined with scheduling and routes to maximize daily profits
10/2015 – 03/2018
ACCOUNTING/COLLECTIONS SPECAILIST- PINNACLE ARCHITECTURAL LIGHTING
Responsible for invoicing, billing and collection of outstanding funds exceeding $100,000 up to 4 Million
Exceeded weekly collection quotas established by the company
Excelled in customer collections bringing the company’s delinquency rate down from 10% to 2%
Created a new Excel spreadsheet to track outstanding balances and paid accounts
Analyzed credit applications to determine credit worthiness of customers. Established lines up to $500,000 based on payment history, debt to income and payment to income ratios.
Applied payments to customer accounts on an as needed basis
Acknowledged for going above and beyond my work responsibilities. Willingness to step in and assist other departments depending on workload.
11/2014 – 08/2015
SALES REPRESENTATIVE- ADT SECURITY
Recognized as top performer in door to door sales
Met and exceeded goal of eight sales per month
Made 50-80 outbound calls daily
Processed home security system contracts for installation
Conducted home visits with clients to ensure the systems were installed correctly
01/2014-06/2014
CUSTOMER SERVICE REPRESENTATIVE- CONNECT FOR HEALTH COLORADO-CONTRACT POSTION
Received an average 50-150 incoming calls from members daily
Assisted members with choosing the correct health plans to fit induvial needs
Organized new enrollments accurately on Excel spreadsheet to track number of new members
Gathered information from members regarding life changing events and adjusted health plans accordingly
07/2012-08/2013
SENIOR MEMBER SERVICE REPRESENTATIVE- PARTNER COLORADO CU
Upsold existing banking customers to additional products i.e. mortgage loans, credit cards, consumer and auto loans.
Acknowledged for surpassing monthly sales goals of 20 per month
Managed average of 50-100 incoming calls from members daily
Accurately set up new savings/checking accounts
04/2010-05/2012
NATIONAL SALES SUPPORT- SPRINT
Received incoming calls from 75-150 dealers daily
Acted as a liaison for dealers at Sprint storefronts
Resolved customer billing matters to ensure satisfaction
Activated new phones lines which required marketing available products to fit needs and budget of customers
EDUCATION
EVEREST COLLEGE, AURORA, CO
Medical Billing & coding
4.0 GPA
Dean’s List
TECHICAL SKILLS
Microsoft Word
Excel
SAP
Infor
Oracle
Contact this candidate