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Employee Relations Sales

Location:
Falls Church, VA
Salary:
65000+
Posted:
August 02, 2020

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Resume:

KARAM AL HAGE ALI

**** ******* ***** *, ***** Church, VA 22042 · 703-***-****

ade0yl@r.postjobfree.com

As a General and Operations Manager, I have proved my ability to guide operations and motivate team members by outlining a clear vision and strategy to convey expectations through communication. Delivering over the top customer service while maintaining profitability by managing and controlling expenses and budgets, as well as recommending procedural changes and improvements. While demonstrating a flexible leadership style to foster team engagement, I hold team members accountable to drive results and remove barriers and obstacles EXPERIENCE

PHOENICIA RESTO & LOUNGE

DEC 2017-PRESENT

GENERAL MANAGER

FALLS CHURCH, VA

• Responsible for day to day operations, planning and adjusting schedules, checking and updating inventories, ensuring kitchen is functioning well and equipment's are fully maintained.

• Ensuring restaurant meets health department expectations.

• Reversed store from poor performance by processing and revising systems, as well as training programs for employees

• Preparing of operational and capital budgets for reviewed expenditures and acted as needed.

• Being recognized for excellence in motivating management and hourly teams.

• Advised entry-level employees to help achieve leadership positions and immediately became lead of training and hiring for new store managers.

• Boosted restaurant to number one in sales by turning performance around and modeling customer service techniques to employees.

• In charge of back office procedures which include hiring and employment processes.

• Held employees responsible for meeting expected operational guidelines, customer service expectations and company policies.

• Maintained all guidelines involving safety, loss prevention, and cash-handling procedures.

• In charge of managing accounts, inventory, and payroll processes. MIDDLE EAST & AFRICE BANK - MEAB

JAN 2014-SEP 2017

PERSONAL BANKER/CREDIT OFFICER

TYRE, LEBANON

• Stayed in consistent contact with clients to adjust changes within their financial status and recommended new products, such as various credit cards.

• Collected clients’ financial records and relevant documentation.

• Prepared reports and financial summaries in order to educate clients about their state of finances.

• Interviewed clients, answered questions, and reviewed their financial histories. 2

• Made sure clients’ financial portfolios and investment plans were up to date with the latest and most convenient strategies.

• Recommended strategies in order to ensure clients improved their cash management, investment planning and further areas to achieve their financial goals.

• Organized and filed records to maintain system efficiency.

• Sales in commercial/corporate, housing, and personal loans. CHRISTINA GLITTERS, LLC

APRIL 2010-JUNE 2013

DISTRICT SALES MANAGER

BEIRUT, LEBANON

• Assisted customers to identify needs.

• Suggested new products, negotiated contracts, and closed sales.

• Educated team members in implementing a personalized plan to achieve targets.

• Counting daily cash, prepared deposits and updated financial records with current totals.

• Worked closely with sales personnel in order to assist with routine sales.

• Trained team how to correctly connect with customers and build long term relationships.

• Identified less profitable areas by monitoring operations.

• Classified and filed records in order to keep the system efficient and kept information organized.

• Reviewed incoming orders and assigned work to individuals to maintain a flowing schedule. EDUCATION

MAY 2020

HARVARD BUSINESS SCHOOL ONLINE

CERTIFICATE IN LEADING WITH FINANCE

Leading Finance is a 6-week, 40-hour online certificate program from Harvard Business School. Leading with Finance helps students understand key financial levers that drive financial performance, examine how the capital markets work, develop a tool kit for making smart financial decisions, and gain the confidence to clearly communicate those decisions to both internal and external stakeholders. The program was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the HBS signature case-based learning model.

MARCH 2020

HARVARD BUSINESS SCHOOL ONLINE

CERTIFICATE IN MANAGEMENT ESSENTIALS

Management Essentials is an 8-week, 35-hour online certificate program from Harvard Business School. Management Essentials takes a distinctive, hands-on approach to management. Participants in this course learn to identify, understand, design, and shape critical organizational and managerial processes as a means of getting work done. The course focuses on four of the most essential processes for managers: decision-making, implementation, learning, and change. Participants work through real-world challenges faced by managers across a variety of industries and come away with tangible tools and techniques that they can readily apply in their organizations to create higher quality, more efficient work. 3

DECEMBER 2019

HARVARD BUSINESS SCHOOL ONLINE

CERTIFICATE IN GLOBAL BUSINESS

Global Business is a 4-week, 24-hour online certificate program from Harvard Business School. Global Business provides a grounding in the economic, political, and social factors driving global change to help participants assess opportunities, manage risk, and create and capture value for their organization. The program was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the HBS signature case-based learning model.

AUGUST 2013

AMERICAN UNIVERSITY OF SCIENCE AND TECHNOLOGY-BEIRUT BACHELOR OF SCIENCE

SKILLS

• Staff management

• Motivator

• Budgeting and cost control

• Time management

• Improve performance

• Customer service

• Human resources

• Employee relations

• Data management

• Event planning and management

• Revenue growth

• System implementation

• Training and development

• Leadership and management

• Process implantations

• Inventory control

• Manage operations

• Develop policies

• Staff hiring



Contact this candidate