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Customer Service Representative

Location:
Lagos, Nigeria
Posted:
August 02, 2020

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Resume:

OFERIOFE OBARHO EMEYESE

ade0x5@r.postjobfree.com 081******** Emmanuel High Street Ogudu Lagos State.

Career Objective

To work with existing staff and facilities, contributing the best of my ability and quota, so as to improve organizational objectives and achieve managerial goals and targets, thereby attaining professional distinction and proficiency.

Employment History

12/2017- 05/2020 Customer Service Officer O3capital Nigeria Limited

Manage large amount of inbound and outbound calls following stated procedures.

Resolve customer complaints, provide appropriate solutions and alternatives via phone and emails within the time limits.

Keep records of customer interaction using excel, ccs and crm.

Process customer accounts and file hard copy documents.

Follow communication procedures, guidelines and policies

Contribute to team effort by accomplishing related results as needed.

Educating clients on products and services offered. Education History

2013 -2017 Babcock University Economics, Bachelor’s Degree Second class upper division, Bsc. Economics.

2007-2013 Our Lady of Nigeria High School, Oghara Delta State. West African General Certificate Examination

Projects

09/2016 - 05/2017

Exchange rate Fluctuation on National Productivity Certifications, Seminars and Conferences.

• Online Inbound Marketing Certification

• New Horizon Microsoft Office Specialist

• Stutern work space

• Psense skills Certification.

Skills and Abilities

Excellent in office packages such as Microsoft Word, Excel, and Power Point etc.

Proficient in customer relationship management systems.

Excellent communication and presentation skills.

Excellent verbal and written communication.

Effective use of initiative.

Time management.

Ability to work independently or as part of a team.

Ability to learn fast and produce desirable result.

Good Organizing Skills.

Database Management.

Hobbies and Interest

Yoga, Volley ball, cooking and handmade crafts.

Referees

Available on request.



Contact this candidate