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Social Media Customer Service

Location:
Ludhiana, Punjab, India
Salary:
2500
Posted:
August 02, 2020

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Resume:

Varinder Kumar.

Slimpur Masandha, P.O Talhan, Dist. Jalandhar, Punjab, India

+91-946*******

+97-150*******

ade0rz@r.postjobfree.com

PERSONAL DETAILS

Date of Birth

** **** ****

Gender

Male

Nationality

Indian

Marital Status

Married

Languages

Known

English/Fluent

Punjabi/Fluent

Hindi/ Fluent

HOBBIES

MUSIC SPORTS TRAVELLING SWIMMING

Varinder Kumar

HOSPITALITY MANAGEMENT PROFESSIONAL

CAREER OBJECTIVE

A dynamic, result-oriented Recreation Supervisor and Swimming Instructor offering focused leadership to drive Sales & Profitability in a highly competitive market.

To find a challenging position to meet my competencies, capabilities, skills and experience that I have, in order to achieve organizational goals and create mutual benefits. Believing that leading by example whilst adapting to change and a hands-on approach brings increased standards and profits.

Consistently achieve goals through enthusiasm, tenacity and initiative, which complements Knowledge / expertise in

•Team Building /Staff Training

•Requisites / Inventory Management

•Quality Assurance/ Control

•Pre-operational briefing / Safety Management

•Customer Service / Guest Relations

•Policies and Procedures

•Continuous Performance Improvement

Noted for outstanding communications skills, both with guest and staff; resolve problems

Quickly and equitably to ensure happy customers and happy employees.

WORK EXPERIENCE & DETAILS

EMIRATES PALACE, Abu Dhabi

Recreation Pool Attendant (Oct 2005 to Oct 2007)

AL MAYA ISLAND AND RESORT, Abu Dhabi.

Lifeguard (Nov-2007 to July-2009)

Senior Lifeguard (July-2009 to Nov- 2010)

Recreation Supervisor (Nov-2009 to Oct- 2016)

Bab al Qasr Hotel, Abu Dhabi

Lifeguard (July 2016 to Oct 2016)

Senior Lifeguard (Oct 2016 to Nov 2017)

Recreation Supervisor (Nov 2017 to Oct 2019)

Swimming Instructor (Feb 2017 to Current)

Duties & Responsibilities:

Ensures the highest levels of service & courtesy are provided to all guests

Assists in conducting team briefings, meetings & training sessions as directed by Management

Ensures & maintains an effective link between the kitchen & service areas

Consistently monitors the quality of food & beverages being served

Ensure Team Members consistently maintain brand standards and high levels of customer service

Handle all customer inquiries in an appropriate and professional manner Provides specialist advice to guests & colleagues on food & beverage items

Ensures punctual attendance and adheres to duty schedules as directed by the Restaurant Manager

Organizing Summer Camp Winter Camp Spring Camp,

Preparing Monthly attendance & over time sheets on Bayan

Preparing Duty Roster

Attending Revenue meetings

Attending HOD Meeting When Recreation HOD on vacation/unavailable

Reporting All Recreation Maintenance issues By (QEMS)

Well Knowledge about Fitness Equipment’s

Selling Memberships And Preparing Membership cards

Preparing reports such as Daily sales Report, Guest Feedback Reports, Retail Sale Report, and Monthly Inventory Reports. Preparing Staff Incentives reports, Preparing Privilee Members, Groupon, Cobone Members Reports, to Collect payments from Them end of the month

Providing Trainings for New staff Recreation Supervisor, Lifeguards, Pool attendants, As per the SOP

Ordering equipment for Recreation through Adaco/FBM when needed

Trainings and Achievements

Experience Certificate

(From Emirates Palace)

Experience Certificate

(from Al-Maya Island & Resort)

Appreciation Letter

(from Al-Maya Island & Resorts )

For saving two life’s at a time from the ocean during an event

Employee of the month 2 times from Bab Al Qasr hotel Abu Dhabi

Employee of the year from Bab Al Qasr in 2018

Success full (CPR)

More than 50 positive reviews at social media

More Than Meets The Eye Champion – for saving a life with CPR

On Job Skills Training (Train the Trainer)

SST Certified Lifeguard course

American Red Cross (First aid/AED) and Lifesaving

American Red Cross Swimming Instructor Course

Abu Dhabi Fire Fighting Course

COMPUTER SKILLS:

Computer Microsoft Windows

M.S. Office

Web Surfing & Emails

REFERENCES AVAILABLE UPON REQUEST



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