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Employee Relations Resources Manager

Gaston, SC, 29053
August 01, 2020

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*** ******* ***** **., ****** SC 29053

Ph: 304-***-****

Professional Summary

Seasoned Human Resources Manager with more than twenty years of diverse management experience in various fast-paced environments. Excellent analytical and communication skills. Track record of achieving exceptional results in employee relations and teamwork. Passionate and motivated, with a drive for excellence.


Critical Thinking

Complex Problem Solving



Judgment and Decision Making

Law and Government Compliance

Education and Training

Advanced Computer Skills

Systems Analysis

Customer Service Orientation

Time Management



Manager Compensation Oct 2018 – Present

BlueCross BlueShield of SC

Manage a team of 5 to support all compensation practices for the organization.

Created a sliding scale, companywide bonus structure.

Implemented and oversaw the annual review and merit processes for 10,000 employees.

Coordinated the review of all jobs in relation to the new FLSA rules.

Established an annual job review process for over 2,000 jobs

Analyzed various salary surveys to recommend a new salary structure for the organization.

Worked closely with other Human Resource Mangers on reorganizations, employee relations issues, testing and talent acquisition.

Designed, coordinated, and conducted various trainings related to compensation practices and policies.

Director of Compensation/Benefits & HRIS Oct 2014 – Oct 2018

University Healthcare – Martinsburg, WV

Analyzed compensation policies, government regulations, and prevailing wage to develop competitive compensation plan.

Directed the preparation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies.

Identified and implemented benefits to increase the quality of life for employees, by working with brokers and researching benefit issues.

Prepared detailed job descriptions and classification systems and defined job levels and families, in partnership with executive staff.

Planned, directed, supervised and coordinated work activities of staff relating to employment compensation, benefits, HRIS, and employee relations.

Fulfilled all reporting requirements of all relevant government rules and regulations, including Employee Retirement Income Security Act (ERISA).

Coordinated with Corporate office to install a new HRIS system and streamline processes.

Human Resources Manager Jun 2006 – Sept 2014

University Healthcare – Jefferson Medical Center – Ranson, WV

Serve as a link between management and employees by handling questions, interpreting and administering policies and helping to resolve work-related problems or concerns.

Advised managers and executive team on organizational policies.

Represented organization at personnel-related hearings and investigations.

Administered compensation, benefits, and performance management systems.

Analyzed statistical data and reports to identify causes of problems and developed recommendations for improvement of organization’s policies and procedures.

Investigated and report on industrial accidents for company and insurance carrier.

Prepared and follow budgets for departmental operations.

Addressed employee relations issues, such as harassment allegations, work complaints, and other employee concerns.

Maintained and update Human Resource documents such as organizational charts, employee handbook, policies, and performance evaluation forms.

Human Resources Manager Apr 2003 – Jun 2006

Dietrich Industries, Inc. – La Porte, IN

Determined staffing requirements, interview, and hire new employees.

Assisted with union negotiation of bargaining agreements and interpreted agreements.

Advised managers on organizational policy matters such as equal employment opportunity and harassment.

Represented organization at union meetings, personnel related hearings, and all investigations.

Performed difficult staffing duties, including understaffing, disputes, firing employees, and administering disciplinary procedures.

Plan and conducted new employee orientation to foster positive attitude toward organizational objectives.

Analyze training needs to design supervisor development program.

Provided terminated employees with outplacement services.

Prepared and follow budget for department operations.

Researched, administered, and evaluated applicant tests.

Human Resources Manager

Xanterra Parks and Resorts – Cambridge, OH Nov 2000 – April 2003

Determined staffing requirement reducing turnover by 59% by establishing standard interview questions, job descriptions, and posting process.

Advised managers on coaching, discipline, staffing, policies and procedures

Constructed managers and employee handbooks

Analyze training needs to design manager and employee training opportunities.

Developed and implemented OSHA complaint programs for the facility reducing lost time by 35% and increasing accident reporting by 40%.

Developed incentive programs for employees.

Human Resources Administrator

Senco Products – Milford, OH Aug 1999 – Nov 2000

Centralized HR function resolved daily issues due to centralization, and developed tracking and measurement systems for centralized processes.

Created new hire orientation, testing, layoff procedures, and supervisor’s training.

Developed incentive and departmental bonus plans.

Met with supervisors to create a supervisor’s handbook.

Interpreted and counseled management on terminations, disciplinary actions, company policies, and appropriate practices.

Reduced errors in payroll by approximately 57%, through creating clearer forms and more precise processes.

Developed late review process and reduced delinquent employee evaluations by 75%

Certified DDI Targeted Selection Interviewer.

Human Resources Generalist

Lucas Sumitomo Brakes, Inc. – Lebanon, OH July 1995 – Aug 1999

Established, managed, and taught union avoidance techniques.

Certified QS9000 Internal Auditor and Document Controller.

Developed, administered and conducted employee safety training, new hire orientation, and employee development programs.

Lead HRIS conversion team.

Wrote and administered company policies and procedures.

Acted as a strategic partner with plant management.


Certified Employee Benefits Specialist (CEBS) Dec 2012

Wharton Business School – Philadelphia, PA

MBA and MHRM Jun 2007 (Concentrations: Business Administration and Human Resources)

Keller Graduate School of Management – Chicago IL

BSBA & BAC Dec 1990

Bachelor of Science Business Administration

Bachelor of Arts Communications

(Concentrations: Human Resources and Communications)

Bowling Green State University – Bowling Green OH

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