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Manager Sales

Rock Hill, SC
August 01, 2020

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Resume: Rock Hill, SC ***** 269-***-****


Doctoral leader attained positions of increasing responsibility within Fortune 100 companies; Training Manager for two Global Pharma Companies; Focus on Diversity and Inclusion through program management, performance management, change management and assessment; Managed Learning Management Systems (MasterControl) for 200+ members of NC site of global organization; Served as Associate Provost focusing on digital learning, Charlotte Center management, and oversee 58 NC Community Colleges with a team of three; Fiscal responsibility for $1.1MM budget including faculty contracts, training & development, and building management; Presented Career Success for Non-Traditional Students at the GUIDE International Conference in Scotland and at ACBSP Region 3; Diversity & Inclusive panel presenter with accounting professionals DHG and EY; Developed Case Study from D&I accounting industry; Presented at National Diversity Council panel on Women in Leadership; Attained Low Risk rating for annual Academic Quality Review at three locations over three years; Certified Evaluator for Accreditation Council for Business Schools and Programs; Invited to serve as Academic Quality Review Assessor working with three teams nationally; Presented Mentoring for Students at Fall 2014 ACBSP Region 6 conference and 5th Annual Assessment Conference for UOPX; Wrote Faculty Development and Faculty Recruiting Plans encompassing over 320 faculty at three campus locations; Managed 30 Lead Faculty Area Chair contracts meeting all parameters and fiscal responsibilities at three locations; Managed content area requests to university standards for 320 faculty and staff of 10; Managed, documented and submitted all required Governance meetings quarterly; Designed and implemented evaluation parameters for consulting projects and meetings; Successfully recruited, trained and developed staff of 10 with 80% retention at 3 years; Determined Training & Development needs and designed programs to achieve objectives; Conducted needs analysis to align goals with business objectives for 3 companies in higher education & pharmaceutical leadership; Completed research on Active Threat and Succession Planning within regulated industries; Team Building with six levels of supervision and leadership; Multi-tasking and strong organizational skills leading to goal attainment; Strong problem solver using discretion; MS Office Applications; Focused and experienced in developing strategy, Organization Design, Development Effectiveness, Leadership & Employee Development, Staffing, HR Organization and succession planning. Developed and implemented business priorities; partnered with senior business leaders to continually drive business goals; Developed Vendor processes. Focused on accountability, Change Management, Collaboration, Communication Skills, Facilitation, Group Presentations, Negotiation Skills, & Outlook. EDUCATION

2006 –2010 Doctoral Studies Doctor of Management in Organizational Leadership

School of Advanced Studies, University of Phoenix GPA 3.87

Dissertation Committee Chair, Dr. Judith Bullock

Burr, C. A. (2010). The mentoring experiences of executive pharmaceutical women: A phenomenological study (Order No. 3414556). Available from Dissertations & Theses @ University of Phoenix; ProQuest Dissertations & Theses Global. (733882452). Retrieved from https://search-proquest-

1997 –2000 Master of Arts in Education Educational Leadership

Western Michigan University, Kalamazoo, MI GPA 3.62

Burr, C. A. (2007) Resume Building and Interviewing Skills: Pharmaceutical Positions

Burr, C. A. (2005) Resume Building and Interviewing Skills: Flying High on the Job Search

Bachelor of Science in Business: B.S. Marketing; Specialization: Sales

Wayne State University, Detroit, MI

pre-Pharmacy Curriculum: Ferris State University, Big Rapids, MI


European Academy of Management (URAM) Conference, Glasgow, Scotland 2017

Paper Presentation: Post-Colonialism and Gender, Race and Diversity.

Co-Author with Kr. Hamid Kazroony, Walden University

Charlotte Chamber of Commerce – Diversity Forum 2016

Monograph Presentation: Attracting Diverse Talent in the Accounting Industry: A Case Study of Two Professional Service Firms.

Co-Author with Rod Garvin, Charlotte Chamber of Commerce

Post Colonialism and researching Gender, Race and Diversity in Africa 2016

Co-author with Dr. Hamid Kazroony, Walden University



Adjunct Professor of Business Axia College, Online, August 2008 – May 2012

Taught Critical Thinking CRT 205 and Critical Thinking HUM 111. Nine-week courses

Adjunct Faculty at University of Phoenix May 2010 – Present

Taught MBA courses in Human Resources (HRM 531), Marketing (MKT 571), Leadership (LDR 531) and Management (MGT 531) for six-week programs.

Facilitated Student Orientation (UINIV/101), Business Strategy (BUS 475), Environment (MGT/360), Human Resources (HRM/431) & Marketing (MKT 431) undergraduate five-week courses.

Led workshops on Basic Writing; MS Office; Student Success & Career Mentoring.

Taught Critical Thinking (CRT/205 and HUM/111) nine-week online courses.

Participated in quarterly faculty development workshops, quarterly Content Area Meetings and biannual General Faculty Meetings.

DAVENPORT UNIVERSITY August 2000 – May 2001

Adjunct Professor of Marketing

Facilitated advanced 200+ and 300+ level classes in Humanities, Management and Marketing


Consultant Instructor, College of Aviation

Taught Workshop on Resume Building & Interviewing Skills for Aviation Students. Designed and implemented workshop with Aviation Fair incorporating Mesaba & Delta Airlines, Kalamazoo Airport, and Duncan Aviation.


Training Manager, Monroe, NC March 2019 – January 2020

Led diverse site staff of 200+ with training initiatives to support FDA & regulatory audits;

Developed and implemented Train-the-Trainer and On-the-Job Training Certifications for site;

Worked cross functionally with Quality Control, Microbiology, Validation, and Quality Assurance

Designed New Hire Training Program anticipating growth of 50% over three years;

Designed and implemented Friday Focus Spotlight on Aseptic Techniques & CGDP video series;

Collaborated with Learning Management System MasterControl to support verification and archival of training tasks;

Developed BioNetwork process of 115 courses valued at $350,000 over three years with SPCC through funded partnership at very low cost to Glenmark Pharma.

Designed training for Operations and Quality teams including development, Root Cause Analysis, Defect Library and production equipment training.


Associate Provost, Adult & Distance Education (Position eliminated)

Charlotte and Boiling Springs, NC December 2017 – November 2018

Established relationships with Deans, Chairs for all 15 GOAL-Degree Completion Programs

Functioned as member on academic appeals team and Academic Integrity Officer.

Led diverse events for GOAL-DCP students including Student Day, Senior Pinning & Inductions.

Reviewed Faculty Development Plan and identified recruiting needs.

Identified new program offerings for GOAL-DCP though identification of development.

Launched Fire Service Administration and Organizational Leadership bachelor degrees.

Led focus for 58 NC Community Colleges with Transfer Acceptance Promise and Pathways

Responsible for $1.2 MM budget for all contracts and certification requirements.

Lead the GOAL-DCP Council and participated in Admission Officer duties.

Participated in Senior Staff, Marketing and Enrollment Task Forces, and Leadership interviewing.

Managed multiple projects with $2.1 budget at Charlotte Center with doctoral classes and events.

Worked with Presidents of 15 Community Colleges in NC on projects for enrollment.

Represented university at ACBSP and NCCC meetings and events.

Director of Academic Affairs at University of Phoenix January 2011 – December 2017

Charlotte, NC (Campus Closing) February 2014 – December 2017

Richmond, VA January 2013 – January 2014

Raleigh, NC February 2011 – December 2012

Participated in the selection, assessment, certification, mentoring, evaluation and training of 65 campus faculty. Participated in the selection, orientation, and training of campus personnel.

Supervised activities of 26 Lead Faculty-Area Chairs and 10 Lead Faculty-Instructors

Developed and maintained the quality and integrity of all university programs.

Developed and maintained strong relationships by serving as a program resource for campus staff, faculty, and students, as well as a liaison to Central Administration and Academic Deans.

Monitored, reviewed, and retained program-specific documents, including internship and practicum documentation when applicable.

Organized events and facilitated presentations to board members, students & the community.

Increased exposure and success in each Market leading to enhanced enrollment.

Maintained Low Risk status in each year for accreditation and compliance.

Campus College Chair – School of Business, Raleigh, NC January 2011 – February 2011

Led programmatic and regional accreditation teams to enhance compliance to low risk.

Performed staff and faculty evaluations including progressive discipline at each location.

Met budget commitments for graduation, programs and expenses.

Developed Raleigh and Richmond locations as Delta Mu Delta centers of excellence.


Owner and Director, Kalamazoo, MI

Facilitated workshops and development of new hire training and interviewing guide development through Lominger process for STATE FARM 2009- 2011

Consultant writing $300,000 energy grant for CAUSWAVE 2010

Participated in creative design process for client through Maestro eLearning 2008

Led Team Building presentation to Law Firm Annual Planning Meeting 2008

Recruited candidates using proprietary candidate sourcing software

oSuccessfully placed pharmaceutical sales candidate through Novo Nordisk 2007

oSuccessfully placed Application Programmer, IT Customer Service representative, and Receptionist at Configuration Systems and Consulting 2007


Director, Business Development (Position eliminated 11/2010), Durham, NC

Responsible for new business into the multimedia company.

Brought in $100,000 client within six weeks

Wrote contracts for five other potential businesses totaling $75,000

Learned new business of video production and photography for business

ALTANA Pharma Company July 2002 – December 2006

District Manager, Grand Rapids, MI (Company exited US Marketplace 10/2005)

Achieved ALTANA Circle of Excellence [ACE] Award as #3 in the nation.

Increased Market Share from 45% to 54%; Ahead of region and nation for Market Change June 2006.

Led team through focused business analysis for their 250-member target list to increase sales

Hired, trained and coached initial team of 10 reps in $25MM district for this startup company

Successfully implemented coaching, development, training and educational opportunities

Worked on cross-functional teams to attain goals and organizational competency

Attained all sales and targeted call activity goals while keeping within budget guidelines.

Grown business working with Pfizer management to lead teams from #30 to #1.

Required physician and pharmacy live-ins for all representatives.

Exceeded all sales and call goal metrics while enhancing retention of diverse team.

Met all compliance requirements for marketing and training.

BAYER DIAGNOSTICS January 2001 – July 2002

Account Manager for Southwest Michigan, Northern Indiana and Western Ohio

Successfully closed $5.2 MM account with 5-year maintenance agreement within 6 months

Worked with hospital Laboratory Directors, CFO’s and CEO’s to enhance lab diagnostics

Led team including technical support, specialty products and clinical experts to increase sales

Laboratory presentations to CEO level and Laboratory Directors for new Urinalysis and Immunology instrumentation in teaching hospitals.

Assisted with hiring and staffing of Account Managers for regional territory.


Owner and President Kalamazoo, MI

Worked with clients to meet needs through human resource & training interventions.

Provided Management Consulting, H R Development, Team Building and Skills Training, Performance Consulting, Training Manual Design. Customers included the following:

MPI Research Training and Design Consultant

Designed and developed a new training program for all company employees

Modified New Hire Orientation program and worked with corporate leadership to attain goals

Implemented training and New Hire Orientation programs for 200-member organization

HOWE MARKETING Training and Design Consultant

Designed, developed and implemented a job description process for four rep levels

Designed and developed an interviewing process using LOMINGER terminology

Consulted with senior leadership to integrate programs into appraisal and hiring processes


Responsible for all aspects of writing, designing, teaching and evaluating a Resume Building and Interviewing Skills program for Senior Pilot and Management students.

Developed and implemented a recruiting fair working with Mesaba Airlines, Duncan Aviation, Kalamazoo Regional Airport Management, and WMU College of Aviation.

PHARMACIA & UPJOHN COMPANY January 1982 – December 1999

Training Manager, Consumer Healthcare, Kalamazoo, MI April 1998 – September 1999

Redesigned the Sales Training Department into a Corporate University encompassing training support for all Business, Sales and Marketing Operations.

Trained leadership on Lominger Competency Development assigning competencies.

Established a Sales Curriculum, Sales University training for within Finance and Marketing

Meeting Planner for three meetings per year with over 100 participants.

Manager, Pharmacy Accounts January 1994 – September 1995

Designed Upjohn Patient Assistance Program

Awarded Deans of Pharmacy Schools nationally with Grants for 1995 Pharmacy students

Attended National Pharmacy and Managed Care Meetings in US and Canada

Monthly trips to Washington D.C. office and participated in tour with a Two-star General colleague


Olympic High School, NAF Academy, Board Chair 2015 - 2018

Diversity and Inclusion in Accounting Industry Case Study, Charlotte, NC 2015 – 2018

Facilitated Interviewing Skills, University of Phoenix 2014 - 2017

Delta Mu Delta Induction, University of Phoenix, bi-annually 2014- 2017

Led Resume Writing, University of Phoenix 2014-2017

Led Team Collaboration Meetings {TCM], University of Phoenix 2013 –2017

Certified Faculty Mentor, University of Phoenix 2011 - 2017

Table Facilitator at Mayor’s Youth Summit, 2016

Resume Building and Interviewing at Olympic HS, Charlotte, NC, 2016

Led Resume Building and Interviewing Skills, Henrico County Library 2013

Resume Building and Interviewing, Glen Allen Public Library 2013

Participated in AQR Team auditing in Jacksonville, FL; Detroit, MI; Sacramento, CA, 2013

Completed Academic Quality Review training, University of Phoenix 2013- 2014

Resume Building Workshop, St. Julia’s Church 2012

Completed Education to Careers and Phoenix Career Services training 2012

Resume Building Workshop, Community and Students, University of Phoenix 2012

Resume Building Workshop for Students, University of Phoenix, Monthly 2011

Resume Building Workshop Job Link, Durham, NC 2009

Networking & Resume Building Workshops, St. Eugene’s Church, Wendell, NC 2009

Durham Job Link presented Resume Building & Interviewing Skills to 31 participants 2009

Interviewing Skills Workshop, St. Eugene’s Church, Wendell, N 2009

United Way Speaker, Smith Law Firm, Raleigh, NC 2008

United Way Speaker, BB&T, Raleigh, NC 2008


CAUSWave grant, North Carolina $ 300,000

St. Julia Pariah, Bi-Lingual Project funding, North Carolina $80,000 over 28 months

High School grant for Woodshop students at Portage Northern H.S., Michigan $ 2500

Middle School grant for Art class for at Kalamazoo Country Day School, Michigan $ 1500


I VALUE YOU Award for Leadership 2019

U.S. Presidents’ Award for Volunteering 2017

District Manager Sales Award 2005


Bank of America Advisory Panel 2019 - Present

Alpha Lambda Sigma National Honor Society 2018 - Present ACBSP Region 3 Chair of Regional by Laws Committee 2017 –2019

ACBSP National By Laws Committee 2017 –Present

Friends of the Rock Hill Oratory 2017 - Present

Hospitality and Tourism Association, NC 2015 - Present

Delta Mu Delta, Lambda Sigma Ki National Honor Society 2012 – Present

Higher Education NC Group 2012 – Present

CITI Research 2010 – Present

NC Connected 2010 – Present

NC Healthcare Connected 2010 – Present

Olympic High School Board Member and Board Chair 2015 – 2018

Hospitality and Tourism Alliance, Advisor to Board 2015 - 2018

Charlotte Chamber of Commerce, Board of Advisors 2015 - 2018

Executive Women’s Golf Association, Sponsorship & Leadership Chair, Secretary 2005 – 2015

Hampton Roads Chamber of Commerce 2013 – 2014

Richmond Chamber of Commerce 2013 – 2014

Chapel Ridge Women Golfers Association 2009 – 2012

American Society of Training and Development (ASTD) 2008 – 2012

Triangle Society of Human Resource Management (TSHRM) 2008 – 2009

United Way Speakers Bureau Presenter 2008 – 2009

American Red Cross, Military Presenter for M.E.P.S. 2008 – 2009


South Carolina Notary Public 2019 -Present

Scholarship Judge for UOPX and Boys and Girls Club 2014-2016

Student Judge at ResCARE 2015

Student Judge for ACBSP Fall 2014 Conference 2014

Scholarship Judge for ALLSTATE Insurance Company 2014

University 101; Lead Faculty Area Chair and Mentorship Certifications 2013

Diversity Champion, University of Phoenix 2013

Emotional Intelligence and Competency Assessment – The Waters Group 2008

Executive Leadership Development Program - Center for Creative Leadership 2001


Succession Planning for MasterControl Administration Video Series 18Oct2019-08Nov2019

Weekly Friday Focus Good Manufacturing Practices Video Series 12Apr2019-18Oct2019

A conversation with Dr. Robert Hayashi, Division Chief, Maternal/Fetal Medicine, University of Michigan. Duration: 22 minutes

DOSTINEX Learning System Video at Massachusetts General Hospital, Boston, 1999

Plan of Action meetings, Sales Training Input Pharmacia & Upjohn 1993 – 1999

Business Ethics and Sexual Harassment video with VP Sales, Upjohn


Root Cause Analysis: 2019

New Hire Orientation, 2019;

Good Documentation Practices, 2019;

Writing Effective Quiz Questions: 2019

Train-the-Trainer Certification: 2019

On-the-Job Training Workshop: 2019

Progressive Selling: What, Why, WIN - 2005

Total Office Call with cross functional districts - 2004

Business Risks for Managers – ALTANA Region – 2004 & Pharmacia & Upjohn - 1998

Legal Landmines, Human Resources, Legal, Marketing

MPI Learning System for entire 220-member organization - 2000

Regulations, Study Design, Institutional Animal Care and Use Committee, Data

Consumer Healthcare Sales University – Pharmacia & Upjohn - 1999

Series of four, week long seminars with outside professionals speaking

The Stress of Organizational Change - 1998

Presentation to employees, managers and families

ESTRING (estradiol vaginal ring) 2mg Pharmacia & Upjohn - 1998

Ring Master Guide; Ring Leader Guide; Ring Captain Guide; Participant Guide

DOSTINEX (cabergoline tablets) Pharmacia & Upjohn - 1997

Endocrine System, Hyperprolactinemia, Market, Selling, Billing, Managed Care


Harp Student, 2018 - present

Flautist and Piccolo player, Choir, 2010 - present

Academy of Hospitality and Tourism, Board of Advisors, September 2015 - present

American Red Cross M.E.P.S. Military presenter weekly, August 2008 – March 2009

E.W.G.A. Board Member and Sponsorship Chair, November 15, 2008 – 2014

Festival Director for American Red Cross Veterans Memorial, Saturday November 8, 2008

Active worship participant [Minister, Usher, Board member] in three states. Ongoing

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