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Sales Customer

Dubai, United Arab Emirates
August 01, 2020

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Contact: 055*******

Syed Muhammad Saeed


To work in a professional environment with exposure to a variety of challenging tasks, responsibilities and functions, enabling me to enhance my skills, knowledge base to contribute to the best of my potential.

Professional Experience

1. Dunia Finance L.L.C Dubai, UAE.

Designation : Tele Collector (Collections Officer) Period : August 2015 up to date


Maintaining well-standing of customer accounts

Initiating all collection activities (telephonic calls, letters and emails)

Analyzing accounts receivable information to settle on priority

Producing standard aging reports

Analyzing receivable information from aging report

Monitoring and collecting DPD amounts

Handle higher bucket 5 Risk120 personal loans(GCL) gross credit loss with required resolution target.

Handle risk 30 Bucket 2 personal loans.

Handling Risk 90 Bucket 4 from last 7 months auto loans, Achieve monthly target.

Helping Customers to get close PIL or auto loans foreclosure amounts.

Always in contact with concern department to get NOC or Clearance Letter.

Reach resolution target with Rollback.

Help customers for ROI to get it done on priority.

Help customers for consolidation to be done in given time. 2.Faisal Bank Ltd, Karachi Pakistan.

Designation : Tele Collector

Period : March 2012 to 2014 Nov


Making Possibilities among team members to get discrepancy resolved

To get good numbers of resolution by doing good followup

Attending daily meetings with superiors and fellow employees

Maintaining Customer relationship.

Always in touch with concern departments to solve work related problems

Achieving monthly target/also get good incentives

cooperating team members to get complete files and submit to processors

3. Barclays Bank, Dubai UAE.

Designation : Tele Sales

Period : Feb 2008 to Dec 2011


Attending inbound calls/making outbound calls.

Attending daily meeting with seniors and staff

Maintaining Customers relationships

daily following up with clients and customers for fast processing

daily updating customer status on system

Achieving target assigned by the bank

4. CitiBank, Dubai UAE.

Designation : Sales Advisor (Business Loans)

Period : Nov 2006 to Oct 2007


a) Worked there in coordination with concern dept, b) Making files to get complete and submit to processors. c) Done several times a good numbers of files.

d) Always in touch with concern officers to get approval fast. Educational Qualification

Diploma in Business Administration -2000 to 2003

from Institute of Business Management International, Karachi Bachelors in Commerce – 1997 to 2000

from Govt. National College, Karachi

Intermediate in Commerce - 1996

from Intermediate Board of Higher Secondary Education, Karachi Metric in Science - 1994

Board of Secondary Education, Karachi

Computer & Professional Skills

1 Excellent Management, Leadership, Customer service handling skills.

306586448 Good abilities to work effectively, both individually and as a team member.

306587288 Good abilities of independent learning.

306587848 Excellent presentation and verbal communication and active listening skills. 306586336 Computer proficiency Windows, Excel, Word,internet based communication. Personal Details

Date of Birth : Nov 15, 1978

Nationality : Pakistani

Marital status : Married

Languages : Fluent in English written and spoken, Urdu Visa Status : Employment.

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