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Customer Service

Location:
Gautier, MS
Salary:
25000
Posted:
August 01, 2020

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Resume:

Stephanie Brimage

CAREER SUMMARY

Biloxi, Ms

214-***-****

ade0ip@r.postjobfree.com

CORE

COMPETENCIES

TEAMWORK & COLLABORATION

COMPLIANCE

COMMUNICATION

SCHEDULING

CUSTOMER RELATIONS

PROBLEM-SOLVING

ADVOCACY

ACTIVE LISTENING

ADAPTABILITY

TECHNICAL

SKILLS

MICROSOFT WORD

GOOGLE

OUTLOOK

EMAIL

PHONE OPERATION

MULTI-SCREENS

DATA ENTRY

CUSTOMER DATABASE SOFTWARE

40 WPM

FILING, COPYING, SCANNING

Direct Path- Dallas, TX

Educate and enroll individuals in employer's benefits packages. Completed enrollments via telephonic and face-to-face meetings. Maintain thorough and current knowledge of core, voluntary benefits, and insurance programs offered by employers.

Completion and timely submission of employee benefit elections via benefits administration systems, carrier platforms and Direct Path portal system. Attend mandatory internal trainings as required for case assignments. Part-Time Benefits Educator

July 2019- Present

Dialogue Direct- Fort Worth, TX

Receive inbound calls from customers in Arkansas to assist with enrolling in health plans or signing up for Medicaid.

Asked probing questions to determine needs, proceeding to complete applications via internet.

Provided education and answered questions concerning medical and dental plans.

Seasonal Benefits Advisor

Sept. 2018- Dec. 2018

Willis Towers Watson- Richardson, TX

Effectively communicate with customers through eligibility and enrollment. Effectively interpret and communicate healthcare funding options and usages. Internal and external enrollment systems to assist customers in enrollments. Accurately track, record, and report enrollments and customer status. Identify and track personal goals and report progress to supervisor. Proactive in reporting project status updates to customers. Licensed Benefit Advisor, New Client, IFP and Special Situations Team Aug. 2014- July 2018

Receive inbound calls from medicare eligible participants. Setting up new accounts for transitioning clients. Demonstrating empathy, patience, and advocacy.

Customer Service Representative

General Information Services- Dallas, TX

Completing verification processes; reviewing educational, employment, references, and motor vehicles records.

Reviewing identity information to request public records and jurisdictions. Investigative Research Associate

June 2013- Dec. 2013

Worley Catastrophe Services

Received inbound calls desiring to set up initial claim. Completing data entry and routine calls.

Updating calls and making outbound calls to customers to set up appointments. Customer Service/Claims Representative

May 2012- April 2013

EDUCATION

St. Martin High School

High School Diploma

Business Administration Studies

48 Hours Completed



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