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Service Staff

Location:
Dubai, United Arab Emirates
Salary:
2500- 3000
Posted:
August 01, 2020

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Resume:

CURRICULUM VITAE

Name : DOREN NABULYA

Gender : FEMALE

Marital status : SINGLE

Nationality : UGANDAN

Languages : ENGLISH

Visa Status : VISIT VISA

Contact Tel : 052*******

E-mail : ade0ek@r.postjobfree.com

Career Objectives

Joining an ambitious company for further career and personal skills development hence achieving its goals and objectives.

Professional Summary.

Strongly dedicated and reliable house keeping supervisor with an outstanding client satisfaction history and superior work ethic. Excellent at functioning well as an independent worker or as part of a service management team, especially skilled at maintaining relationship networks with guests and all levels of staff with a high degree of courtesy and professionalism.

Areas of expertise

Customer acquisition

Complaint handling

Repeat business generation

Public speaking

Strengths

Self-Motivation, result oriented with positive thinking

Ability to create and maintain effective business relationship with customers

Ability to work flexible hours and pressure

WORK EXPERIENCE: EMIRATES FLIGHT CARTERING DUBAI UAE F&B AIRPORT LOUNGE 2019-2020

POSITION: HOUSE KEEPING SUPERVISOR

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinates work activities among departments.

Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Inventories stock to ensure adequate supplies.

Makes recommendations to improve service and ensure more efficient operation.

Prepare reports concerning room occupancy, payroll, and department expenses.

Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.

Attends staff meetings to discuss company policies and patrons' complaints.

Issues supplies and equipment to workers.

Establishes standards and procedures for work of housekeeping staff.

WORK EXPERIENCE: IMPERIAL GOLF VIEW HOTEL KAMPALA UGANDA \2016-2018

POSITION: TEAM LEADER

Replace laundry bags and slips.

Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.

Dust and polish all furniture.

Realign furniture to the floor plan.

Responsible for replenishment of guest complimentary water.

Responsible for the cleanliness and maintenance of his work area.

Responsible for the Hotel property in the work area.

Attends to guest calls, guest requests /guest complaints in the area assigned to him.

Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.

Responsible for following the standard operating procedures.

Responsible for achieving and exceeding the guest satisfaction score.

Update status of rooms cleaned on assignment sheet.

Return and restock cart at end of shift.

EDUCATION BACKGROUND

Bachelor’s degree in procurement and logistics management

Uganda Advanced Certificate of Education (UACE)

Uganda Certificate of Education (UCE)

: Available upon demand thank you.



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