Service Representative Customer

Travis Winkie

***** ***** *****

Flat Rock, MI **134

Telephone: 734-***-****

Email: ********@*****.***

Computer Experience: Microsoft Suite, Windows 7, 8, 10, Mac OS, Excel, Access, PowerPoint, Publisher, Page Maker

WORK EXPERIENCE

Henry Ford Hospital, Parking Services, Detroit, MI, December-Present

•Facilitated parking flow of traffic throughout the parking lot

•Ensured vehicles were parked safely as remained that way until returned to customer

•Greeted customers when they pulled up to request valet.

Hollander, IT Specialist, Saline, MI, September 2017-September 2018

•Answered phone calls regarding general trouble shooting errors for the company’s software program

•Diagnosed, troubleshooted and resolved a range of software, hardware and connectivity issues. Provided customer service support by performing detailed investigation of customer service complaints and issues by asking detailed probing questions, which helped aid in the process of solving problems expediently

•Installed, configured, and routinely upgraded software and hardware for end-user

Onstar, Customer Service Representative, Warren MI, February 2016-April 2017

•Assist customers who call in requesting services such as navigation, roadside and emergency services, remote vehicle services and more.

•Personally, assist customers with a specific case file who have had a negative experience with the company and try to investigate the issue.

•The main goal of the department is to keep customers satisfied and to make sure the overall experience is pleasant enough, so the customer does not discontinue the service.

Banctel, Customer Service Representative, Troy, MI, February 2013-January 2016

•Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs.

•Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing.

•Computer savvy in MS Office Suite and proprietary mortgage-processing software.

Education

Associates of Science, 2019

Wayne County Community College District, Detroit, MI

Bachelor of Science: Biological Science

Wayne State University, Detroit, MI

Expected Graduation Date 2024

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