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Operations Manager

Brooklyn, NY
August 02, 2020

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Towana Scott 917-***-****

***** ******** **** ***, ********, VA 20109


Performance-oriented hospitality professional and motivational leader with proven quality and budget control skills. Superior customer service consistent with exceptional food and service. Maximize team performance and knowledge with hands-on training.


• Health code compliance •

Employee training • Customer relations

• Schedule coordination •

Inventory organization • Detail oriented

• Order processing •

Decision making • Administrative support


Food and Beverage Manager

Fusco & La Chula – Queens, NY July 2018 - March 2020

• Performed exceptional restaurant management which provided leadership and support to thirty team members in the day to day operations of busy international airport.

• Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands. Increased sales by 17%.

• Established new hire training practices which decreased employee turnover by 8%. while simultaneously reviewing, monitoring, and reordering supplies, product inventory, providing Q & A, and authorization of orders for FOH and BOH.

• Developed and implemented key strategies resulting in increased revenue; decrease in labor output; increase in employee satisfaction.

• Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures. Operations Manager

Brownstone Bar and Restaurant – Brooklyn, NY April 2016 - February 2018

• Maximized customer satisfaction and retention through effective employee training programs and conflict management techniques.

• Organized and implemented crew procedures, staff assignments, weekly scheduling, and customer complaint resolution. Accounting, cash, and credit card settlement.

• FOH, BOH, alcohol and food services certified. Developed and maintained multiple vendor relationships utilizing forecasted measures.

• Developed team culture focused on group success and continuous improvement.

• Enhanced staff performance creating incentives to operate at peak levels with clear objectives and hands-on strategies. Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.

Operations Manager

Darden Group: Olive Garden November 2013 - February 2016

• Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.

• Resolved process inefficiencies proactively by continuously monitoring processes to root out and close gaps or other operational problems.

• Planned and managed crew schedules for restaurant operations in line with business and event demands.

• Enhanced work quality and team productivity by setting effective monitoring and control policies.

• Upheld company reputation for professionalism and results by expertly managing all facets of successful restaurant business.


Hospitality, Hotel & Tourism Management Certificate Florida Atlantic University 2020

Food Protection Manager Certificate

NYS Health Department 2000-2019

Accounting & Mathematics, Associates Degree

Borough of Manhattan Community College 1986

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