Assistant Manager

Leticia Diaz Chicago, IL ******@*****.*** 773-***-****

Employment Summary

Knowledge of Administrative and Clerical procedures and systems such as Microsoft Office suite, database management including Sap, BMC Remedy, AR systems; infrastructure and office procedures. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Provide team with guidance in handling difficult or complex problems in troubleshooting escalated complaints. Bilingual in Spanish.

EMPLOYMENT HISTORY

Holiday Inn Convention Center Feb. 2020-Mar. 2020

Front Desk Agent Tinley Park, IL

●Book online and phone reservations

●Checkin and checkout guests

●Bill credit card charges

OPUSING CONTRACTING Dec.2019 Feb2020

Temp Admin Assignment Chicago, IL

●Answer phones, order supplies, processed bills

DELTA AIRLINE April 2015-Feb 2019

CUSTOMER SERVICE TICKET AGENT O’Hare Airport

●Responsible For Checking In Passengers/Flight Purchases and Issuing Boarding Passes

●Handle Cancelled Flights And Other Complex Boarding Airport Issues By Providing Hotel Accusations

●Offer Other Alternative Flights To Final Destinations.

SPIRIT AIRLINE AprilCUSTOMER SERVICE TICKET AGENT O’Hare

●Responsible For Checking In Passengers/Flight Purchases and Issuing Boarding Passes

●Handle Cancelledcha Flights And Other Complex Boarding Airport Issues By Providing Hotel Accusations

●Offer Other Alternative Flights To Final Destinations.

artech Information Service (AT&T) September 2009-November2011 Customer Service Specialist ArlingtonHeights, IL

●Creating and processing of customers orders via Remedy, AR systems

●Establishing and implementing new phone/ voice services via AR systems/server communications

●Global trouble resolution including Mexico, US, and Brazil via Remedy tracking process

● Managed Remedy, Systems, GPS for global communications of circuit and voice issues

Shure Inc. April 2008-September 2008

Customer Service Representative Niles, IL

●Phone Sales of electronic products and processing of customers orders

●Processing credit card information and data entry of orders

AT&T/SBC November 2003-March 2006

Service Manager Chicago, IL

●Compiled credit applications, resale agreements, and deposits. Delegated account managers to new clients

●Prepared new clients for service implementation and connectivity of AT&T order databases via email correspondence

●Schedule training for new accounts on the usage of products and database applications.

●Scheduled conference calls with existing /new clients and AT&T infrastructure such as Remedy, WFA and other databases for launching system operations, special projects, orders and tracking purposes. Investigated possible solutions during escalations and researched products and contracts to meet customer n

Leticia Diaz Chicago, IL ******@*****.*** 773-***-****

Executive Secretary January 2000-November 2003

●Travel arrangements, scheduled business meetings, followed corporate guidelines on spending, department operations.

●Special projects included gathering logistics for PowerPoint product presentation for external and internal clients.

●Answered phones, correspondence, organized resources, products, client contracts in special shared drives

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● Planned events, logistic preparation, prepared presentations for infrastructure development

● Calendar management, expense reporting, catering, arranged travel arrangements for senior officers

● Prepared PowerPoint presentations for new products by collecting and organizing materials for external customers

Billing Assistant January1999- January 2000

●Processed high volume cash reconciliation for SBC business accounts only including BlueCross/BlueShield and State of Illinois accounts.

●Billing inquiries, complaints, usage charges and other phone inquiries

●Knowledge of billing databases and operations

●Tracking telephone equipment and phone numbers

HR Assistant & Receptionist, Ameritech January 1998– January 1999

●Assisted Manager with phones, employee applications,

●Maintenance of employee information in databases, new hire testing, greeted candidates, new hires,

●Maintained reception area and other administrative duties.

EDUCATION

Micro Train Technical, Chicago, IL., Microsoft Office Product Certification

South Suburban College, South Holland, IL. Nursing Program

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