PARAGON COLLEGE - KENYA
Certificate in Food and Beverage Service Skills Training and Guest Relation
East Africa Institute of Certified Studies - KENYA 2011
Certificate in Computer Packages
Having five years’ experience in the
hospitality industry, I have learnt the art of
persuasion and effective communication.
My interaction with people from all walks of
life has instilled in me open mindedness,
honesty, patience, the need to always work
hard, and the effectiveness of customer
satisfaction. I am a fast learner and team
player who possess a good sense of humor
and can handle challenges, while motivating
others. I ensure an energetic and productive
working environment and I can work under
United Arab Emirates
CLEOPATRA’S SPA & WELLNESS – PYRAMID HEALTH &
LEISURE, DUBAI, HEALTH CARE CITY.
2017 - 2020
Answer telephone calls and provide accurate information to clients keep the reception area clean and conducive for clients. Introduce and educate on new beauty products to clients. Getting feedback from clients. Make appointments to clients on specific days. Process payments from clients. Follow department policies, procedures and service standards.
GALLILEO LOUNGE - KENYA
Assistant stock controller
2015 – 2017
Ensured stock availability. Handled purchases and transfers. Organized storage and recorded Inventory. Undertook Audits. RED NOVA HOTEL – KENYA
2012 – 2015
Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space. Assign tables to guests depending on party size, waiter/waitress availability. Answer patron questions regarding menu items; recommend or suggest items as needed.
• Excellent listener
• Friendly, courteous, and service oriented
• Poised under pressure
• Solid written and verbal communicator
LANGUAGES : ENGLISH & SWAHILI