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Customer Service Assistant

Location:
Abu Dhabi, United Arab Emirates
Posted:
August 02, 2020

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Resume:

EDUCATION

PARAGON COLLEGE - KENYA

**** - ****

Certificate in Food and Beverage Service Skills Training and Guest Relation

East Africa Institute of Certified Studies - KENYA 2011

Certificate in Computer Packages

CAROLINE

NYATETU

MURIUKI

PROFILE

Having five years’ experience in the

hospitality industry, I have learnt the art of

persuasion and effective communication.

My interaction with people from all walks of

life has instilled in me open mindedness,

honesty, patience, the need to always work

hard, and the effectiveness of customer

satisfaction. I am a fast learner and team

player who possess a good sense of humor

and can handle challenges, while motivating

others. I ensure an energetic and productive

working environment and I can work under

minimum supervision.

CONTACT

Location:

United Arab Emirates

Phone:

+971*********

+971*********

EMAIL:

ade075@r.postjobfree.com

WORK EXPERIENCE

CLEOPATRA’S SPA & WELLNESS – PYRAMID HEALTH &

LEISURE, DUBAI, HEALTH CARE CITY.

2017 - 2020

Spa Receptionist

Answer telephone calls and provide accurate information to clients keep the reception area clean and conducive for clients. Introduce and educate on new beauty products to clients. Getting feedback from clients. Make appointments to clients on specific days. Process payments from clients. Follow department policies, procedures and service standards.

GALLILEO LOUNGE - KENYA

Assistant stock controller

2015 – 2017

Ensured stock availability. Handled purchases and transfers. Organized storage and recorded Inventory. Undertook Audits. RED NOVA HOTEL – KENYA

Hostess

2012 – 2015

Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space. Assign tables to guests depending on party size, waiter/waitress availability. Answer patron questions regarding menu items; recommend or suggest items as needed.

SKILLS

• Excellent listener

• Friendly, courteous, and service oriented

• Poised under pressure

• Flexible

• Solid written and verbal communicator

LANGUAGES : ENGLISH & SWAHILI



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