Manager Food Safety

Hamadou Ide Souley

**********@*****.*** • https://www.linkedin.com/in/hamadou-souley/

+974-****-**** • Najma, Doha – Qatar

General Manager

Restaurant Manager / Operations Manager / Food & Beverage Director

Top-performing executive with 15 years’ experience in providing leadership and guidance to all front and back of restaurant operations, ensuring excellence in guest service in hospitality industry. Proven excellence ensuring food safety and sanitation systems compliance to meet all hygiene and F&B regulations. Excel at maintaining high production, productivity, and quality customer-service standards. Remarkable expertise in improving all revenue areas and development strategies to ensure profitability and sales growth. Demonstrated success in developing business management goals and objectives to ensure continuous growth and prosperity. Skilled in organizing and delivering high-level trainings for staff in order to achieve set performance targets. Innate ability to identify new industry trends, build key relationships and collaborate with high-performance team to meet/exceed corporate objectives. Bilingual individual with proficiency in English and French. Areas of Expertise…

•Strategic Planning

•Budgeting & Forecasting

•Recruitment & Selection

•Inventory Management

•Health & Safety Compliance

•People Management

•Training & Development

•Meeting Organization

•Team Leadership

Key Highlights

Recognized for providing extensive health and safety training to all staff members leading to a score of 99% from the Restaurant Health Inspection Committee.

Well-known for managing F&B operations, including menu price planning, monitoring food production, food processing and aesthetic presentation of food and beverages for ensuring compliance with quality and hygiene standards.

Acknowledged for leading the entire catering operations in general and catering for a multitude of business meetings, sports events as well as outdoor catering for companies.

Career Experience

Assistant General Manager, the Cheesecake Factory, Inc., Doha, Qatar 2017 to Present

Research and identify opportunities for growth and development, while delivering training to staff. Spearhead recruitment and seamless on boarding of staff members from various countries, while supporting human resources (HR) activities. Lead direct training of all staff members and managers to enable the achievement of full business potential. Deliver and promote safety awareness, managed staff and customer injuries per CCF standards. Ensure smooth running of business operation, while communicating with team members, general manager (GM), and corporate staff.

Recognized for spreading the same high level of enthusiasm towards "caring for the needs of the Customers" to the Staff members.

Ensured the customer's satisfaction with Cheesecake Factory experience using learned recovery techniques and successfully resolved customer service issues.

Achieved the highest quality of service in all areas of the restaurant by identifying service issues and training potential workforce.

Assured organizational compliance, while using company set opening and closing checklists at each shift.

Succeeded in achieving labor goals by conducting pre-shift meetings with staff and ensuring adjustments to staffing levels, as needed.

Training & Development Senior Manager, the Cheesecake Factory, Inc., Abu Dhabi, UAE 2014 - 2017

Oversaw and maintained activities and events, budget spending, material production and distribution, and other resources to ensure operational success within budgetary constraints. Delivered strategic support and planning through the development, implementation, and steered training programs within the organization. Performed multiple tasks, including crafting brochures and training materials, managing staff of classroom facilitators, organizing technical training for staff and conducting orientation sessions. Led and directed logistical support, course development, delivery, evaluation, process measurements, and cost management. Monitored and evaluated the opening of the brand’s location in Yas Mall, Abu Dhabi.

Accomplished company’s needs and requirements as well as planned training programs for workforce.

Achieved company’s objectives and goals by delivering classroom training, presentations, on-the-job training, meetings, conferences, and workshops.

Restaurant Manager, Ted’s Montana Grill, Virginia, USA 2013 - 2014

Spearheaded all Front of the House (FOH) & Back of the House (BOH) functions on an opening, mid- or closing shift, including guest relations and supervision of all FOH & BOH staff and staffing levels. Assured continuous business success, while monitoring staffing, scheduling, financial goals and staff development of the assigned work group.

Increased customer satisfaction by ensuring proper restaurant ambience, housekeeping, and establishing food and beverage quality, safety and pace.

Restaurant Senior Manager, Cheesecake Factory Washington, DC Metro Area 2010 - 2013

Steered recruiting, training, restaurant operations, budgeting, and new restaurant opening support to ensure continuous operation excellence and continuous improvement. Optimized operational success through effective and efficient staffing, training and ensured adherence to OSHA regulations and ensuring well-timed customer service.

Improved the quality and efficiency of operations by implementing business strategy and developing systems and procedures.

Additional Experience: Multi Unit Manager at Zodiac Grill & Heritage Lounge - Washington, DC Metro Area

Education

Master’s Degree: Leadership Development & Management

Bachelor’s Degree: Hospitality Management

Professional Certification

Executive Certificate in Business & Public Event Management Improving Your Business through a Culture of Health Essential & PIC Food Safety

Languages: English & French

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