Bethel Nagar, Injambakkam
Key positions is to best utilize my expertise in analysis, organizational development, complex reporting, team leadership, communication and facilitation; wherein a results-focused approach would add value to a business and team.
SUMMARY OF QULIFICATIONS:
Background encompasses extensive professional experience in Food Service Management in the following key positions of responsibility: General Manager; Assistant Manager; Shift Leader; Training manager, Crew.
Strengths: Proven leadership/managerial abilities (able to motivate personnel to reach desired objectives); communication/interpersonal skills (able to develop positive relationships with customers and employees); highly skilled at problem identification/problem resolution; results-oriented.
Excellent knowledge in the customer service areas of restaurant.
Strong rapport with customers, extensive skills in management, very professional and reliable person.
Expertise in planning, marketing, cost analysis, expense control, staffing, training and quality management.
Powerful leadership skills and strong ability to manage and motivate staff.
Track record of success reducing costs and increasing revenues.
Front- & Back-of- Operations
Strong people development skills
Local Store Marketing
Staff requirement and new join training
Guest Service Excellence
Strategic Marketing & Sales
Profit & Growth Strategies
Excellent with situational leadership
Above average analytical and problem solving skills
Social contribution in society with the brand image
DOMINO’S PIZZA INDIA LTD (JUBLIANT FOOD WORKS)
(Sep-2005 – Till Date)
Restaurant General Manager Jan 2010- Present
Senior Assistant Manager, Apr 2009 - Dec2010
Assistant Manager, Jul 2008 - Apr 2009
Associate Manager, Jan 2008 - Jul 2008
Training Manager, Apr 2007 - Jan 2008
Crew Member, Jul 2006 - Apr 2007
RESTURANT GENERAL MANAGER:
Manage all aspects of food service operations
New store opening, Hire, train, motivate, supervise, evaluate, schedule.
Maintain excellent customer service by stressing "the customer comes first" in all weekly employee meetings.
Reduced Food Waste Costs by taking the necessary steps
Promoted from Crew member to Shift Leader, to Assistant Manager, to General Manager based on exemplary job performance.
Motivational team briefing to all staffs.
Monitoring the inventory on daily basis .
Controlled cost, wastage and maintained high standard of hygiene
Organizing LSM events & ODC.
Interacting with customers.
Motivational team briefing.
Checking of product qualities.
Created new ideas in the source of SANKALP and that idea made more profit to organization
During corporate Visit made a tie of coupon base(no cash) and got a successful result
Social Contribution with a brand image
Responsibilities include: Coordinating management of staff, hiring, training, and employee development, supervising and training employees in daily job duties, managing cost controls for food and labor, expense budgets, and quality control.
Assist General Manager with all restaurant operations, including customer service, wait staff and kitchen supervision, ensuring food and beverage quality, opening/closing, scheduling, and overall management.
Engage in training management personnel in operations and supervision.
Controlled store food cost by making proper indent and monitoring wastages of ingredients.
Making P&L reports weekly & Monthly reports for the store
Performed marketing, sales, advertising, and customer service
Primary responsibilities included managing day-to-day operations and payroll, maintaining excellent working relationships with local community, police and citizens, ordering food, beverages and supplies, and maintaining strong relationships with vendors.
Monitored food cost budgets, menu specials, and cost controls.
Assisted in marketing and merchandising of restaurant services.
Recommended effective marketing strategies to expand market presence and increase revenues and profitability.
Achieved the outlets highest sales twice in the same year.
Took care of store food cost and indent.
Handling store operations and staff welfare with great importance.
Undergone a industrial exposure in Food & Beverage Production) Department in SHANROYAL from 27.1.2005 to 26.4.2005
AWARDS AND ACHIEVEMENT:
“RETAIL MENTOR OF THE YEAR”- REGIONAL WINNER’ (12.12.2012)
Trophy and Certificate in Restaurants & Multiplexes Category at the TRRAIN RETAIL AWARDS:
DOMINO’S SANKALP AWARD (2011) Best of creating new Ideas
BEST PRACTICE AWARD EQUAL OPPRTUNITY EMPLOYER –Regional Winner (2011)
WINNER OF CEO CHALLENGE(highest sale compare to last year ) for year 2010 and 2011
LAC CLUB AWARD winner for 2011,2012, 2013
SERVICE AWARD 5 YEAR Experience
BEST REGIONAL TRAINING ACE award got twice, 100% scored for the training audit first time in Dominos India
INDUSTRIAL VISITS :
Taj Coromandel - Chennai
Park Sheraton - Chennai
Taj Connemara - Chennai
Le Royal Meridian - Chennai
Advance Diploma In Catering and Hotel Management in SISI GOVT OF INDIA Chennai
BBA in MADRAS UNIVERSITY Chennai
Diploma in Computer Application Chennai
Now Doing 2nd year MBA in (operation management) MADRAS UNIVERSITY Chennai
Hands on in MS Office and Internet, Windows
Learn and do” concept
Don’t give up until success
Respecting the people.
Date of Birth : 26-June-1983
Gender : Male
Father name : Narayanaswamy
Mother tongue : Tamil
Age : 33
Nationality : Indian
Marital Status : Married
Languages Known : Tamil, English
I do hereby declare that the particulars of information and facts stated here in above are true, correct and complete to the best of my knowledge and belief.
PLACE: CHENNAI THANKS AND REGARDS