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Manager Project Coordinator

Location:
Vasant Nagar, Karnataka, India
Posted:
June 22, 2020

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Resume:

RESUME

L.Dhivya Email id: addz2q@r.postjobfree.com/ M.No: 956-***-****

LinkedIn: www.linkedin.com/in/dhivyalakshman

OBJECTIVE:

Seeking a challenging position in a well established and leading organization in the field of project coordination and management, where both my educational background and skills could be utilized and enhanced

WORK EXPERIENCE:

Senior Project Coordinator ( Agile,Scrum & JIRA) 04 Aug 2014 to 27.02.2020

J Technologies India Limited (Integrated IT Solutions)

Product: GPS Tracking Device(AIS:140 ARAI) for VTS, fuel sensor, RFID, Camera Device

Application: Customized Tracking Application Software for webapp/mobileapp

Projects Handled:

Project 1: Travels and Staff Transportation

Project2: IT companies

Project3: Educational Institutes

Project4: Call Taxi

Project5: Cargo Services

Project6: Municipal Corporations

Promoted to senior project coordinator after successful demonstration of core abilities

Served as a SPOC(single point of contact) for an entire organization and clients

Supported 2 support managers, 15 software developers, 20 service engineers, 3 marketing professionals and directly reported to the general manager/project manager

Worked closely with team members to effectively manage each project task to ensure delivery for all stakeholders

Responsible for coordination of testing of new projects

Executed project management tasks by managing project scope, deliverables, schedule and expenditure

Monitored budgets, project performance and cost allocations on a daily basis to optimize the output

Prepared and issued weekly and monthly reports including dashboards and ensuring project deadlines are met

Organizing, attending and participating in stakeholder meetings

Documenting and following up on important actions and decision from meetings

Responded to and resolved customer enquiries, utilized MS Excel, Word and Power point for reports, communication and presentation

Tracked payments and handled account responsibilities

Service Executive 08 May 2013 to 27 Jul 2014

KM Private Limited

Responded to and handled customer complaints and inquires in a timely manner

Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.

Developed personal organization and multitasking skills in a fast paced environment

Interaction Executive 31 Aug 2012 to 17 Feb 2013

Reliance BPO Private Limited

Responsible for taking incoming calls from users and generating an activity report.

Responsible for generating action tickets based on incoming user calls and then seeing those tickets through to resolution.

Handled 50+customer interactions per day, giving detailed, personalized,friendly and polite service to ensure customer retention and satisfaction

EDUCATION: ANNA UNIVERSITY

Bachelor Degree in Electronics and Communication Engineering -2012 Pass out

SKILLS:

Highly adaptable and able to work in a fast paced priority driven environment

Ability to work effectively under pressure and tight deadlines, with attention to detail, and the ability to handle conflict and negotiate resolution

Excellent time management skills and ability to multi task and prioritize work

Proactive and willingness to learn

SOFTWARE EXPOSURE:

Packages: Microsoft project management, MS-Office

Languages: C,C++,CoreJava

Operating System: Windows

PERSONAL DETAILS:

Father’s Name : M.Lakshmanan

Date of Birth : 28.02.1989

Permanent Address : No.49, S.K.Road

Krishnapuram, Ambur-635802. Thirupathur District, Vellore City

Linguistic Abilities : Tamil, English, Hindi, Can speak Telugu.

Place: Chennai Yours Sincerely,

Date: L.Dhivya.



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