RESUME
L.Dhivya Email id: addz2q@r.postjobfree.com/ M.No: 956-***-****
LinkedIn: www.linkedin.com/in/dhivyalakshman
OBJECTIVE:
Seeking a challenging position in a well established and leading organization in the field of project coordination and management, where both my educational background and skills could be utilized and enhanced
WORK EXPERIENCE:
Senior Project Coordinator ( Agile,Scrum & JIRA) 04 Aug 2014 to 27.02.2020
J Technologies India Limited (Integrated IT Solutions)
Product: GPS Tracking Device(AIS:140 ARAI) for VTS, fuel sensor, RFID, Camera Device
Application: Customized Tracking Application Software for webapp/mobileapp
Projects Handled:
Project 1: Travels and Staff Transportation
Project2: IT companies
Project3: Educational Institutes
Project4: Call Taxi
Project5: Cargo Services
Project6: Municipal Corporations
Promoted to senior project coordinator after successful demonstration of core abilities
Served as a SPOC(single point of contact) for an entire organization and clients
Supported 2 support managers, 15 software developers, 20 service engineers, 3 marketing professionals and directly reported to the general manager/project manager
Worked closely with team members to effectively manage each project task to ensure delivery for all stakeholders
Responsible for coordination of testing of new projects
Executed project management tasks by managing project scope, deliverables, schedule and expenditure
Monitored budgets, project performance and cost allocations on a daily basis to optimize the output
Prepared and issued weekly and monthly reports including dashboards and ensuring project deadlines are met
Organizing, attending and participating in stakeholder meetings
Documenting and following up on important actions and decision from meetings
Responded to and resolved customer enquiries, utilized MS Excel, Word and Power point for reports, communication and presentation
Tracked payments and handled account responsibilities
Service Executive 08 May 2013 to 27 Jul 2014
KM Private Limited
Responded to and handled customer complaints and inquires in a timely manner
Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
Developed personal organization and multitasking skills in a fast paced environment
Interaction Executive 31 Aug 2012 to 17 Feb 2013
Reliance BPO Private Limited
Responsible for taking incoming calls from users and generating an activity report.
Responsible for generating action tickets based on incoming user calls and then seeing those tickets through to resolution.
Handled 50+customer interactions per day, giving detailed, personalized,friendly and polite service to ensure customer retention and satisfaction
EDUCATION: ANNA UNIVERSITY
Bachelor Degree in Electronics and Communication Engineering -2012 Pass out
SKILLS:
Highly adaptable and able to work in a fast paced priority driven environment
Ability to work effectively under pressure and tight deadlines, with attention to detail, and the ability to handle conflict and negotiate resolution
Excellent time management skills and ability to multi task and prioritize work
Proactive and willingness to learn
SOFTWARE EXPOSURE:
Packages: Microsoft project management, MS-Office
Languages: C,C++,CoreJava
Operating System: Windows
PERSONAL DETAILS:
Father’s Name : M.Lakshmanan
Date of Birth : 28.02.1989
Permanent Address : No.49, S.K.Road
Krishnapuram, Ambur-635802. Thirupathur District, Vellore City
Linguistic Abilities : Tamil, English, Hindi, Can speak Telugu.
Place: Chennai Yours Sincerely,
Date: L.Dhivya.