TITAM DAS

D.O.B : **-**-****

addyq7@r.postjobfree.com 990-***-****

Current location: Kolkata, West Bengal

Permanent Address: 231/Dr.H.Mukherjee Road, Near B.T.College, 6 No. Jhillpar (W), Kolkata, West Bengal OBJECTIVE

To work with a progressive organization that seeks an ambitious and a career conscious person where acquired skills and education will be utilized towards continuous growth and advancement of the organization and my career. PROFESSIONAL SYNOPSIS

• Highly accomplished with 3 years 5 months of progressive experience demonstrating outstanding solution finding, client service, and team building skills, with a proven record of delivering high-quality work with quick turnaround time.

• Excellent problem solving, time management, organizational skills

• Result-oriented Banking Professional with two and half years of experience.

• Skilled at customer request handling.

• Reconciliation of Disbursal and Collection accounts on daily basis.

• Updating of repayment instruments in the system.

• Coordination with Vendors for filing and retrieval

• Taking care of all physical instruments.

• Working in NRI, Forex and Demat Desk and resolving customer issue.

• Language proficiency: English, Hindi, Bengali.

ORGANISATIONAL EXPERIENCE

1. DCB Bank Limited, (March, 2020 to Present)

Job Profile: Working as Customer Service Manager, Kolkata, West Bengal. My duties and responsibilities are as follow:

Delivering a comprehensive service to enquiring customers

Possibly delegating certain customer enquiries to specific teams

Managing customers’ accounts

Keeping a record of customer interaction and details of actions taken

Communicating with internal teams to discuss sales targets

Generating sales leads, building sustainable relationships where necessary

Implements production, productivity, quality, and customer-service standards.

Meets customer service financial objectives by forecasting requirements. 2. ICICI Bank Limited, (October, 2016 to 29th February, 2020) (Location: Bangalore, Kolkata) Job Profile: Working as Deputy Manager Grade II. My duties and responsibilities are as follows:

Advise customers on bank services for their needs (e.g. loans, credit cards, etc)

Manage customer bank accounts; open, close and oversee transactions

Resolve issues with banking services and accounts

Refer clients to in house financial experts, as needed

Present financial products and services to existing and prospective customers

Perform administrative duties (e.g. entering data into banking software)

Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.

Facilitate implementation of new and revised policies and procedures throughout branch and department.

Maintain strict confidentiality for all client information.

Maintain and updated office process reports on a regular basis.

Update high-value profiles and portfolios for important clients.

Furnish program and product information to all new clients as requested.

Uphold bank security policies and procedures in all conducted business.

Maintain and update customer profiles on a regular basis. EDUCATIONAL QUALIFICATIONS

Qualification School/College Board/ Year of Percentage/ University Passing CGPA/DGPA

Post Graduate Diploma in ICICI Manipal Academy for Manipal university 2016 8.0 CGPA Banking Banking & Insurance

Bachelor of Commerce Shivnath Shastri College Calcutta University 2014 59% HSC Ballygunge Shiksha Sadan, West Bengal Council of Higher 2011 68% Kolkata Secondary Education

SSC Bidya Bharati Girls’ High School, West Bengal Board of Secondary 2009 60% Kolkata Education

INTERNSHIP / ACADEMIC PROJECTS

• Completed ICWAI Foundation Level

• Certification of Participant and completed English Communication and Basic corporate etiquette from TCS

• Certification of completion of course on computing accounting and financial, information system for auditing and cost management (B Grade)

• Certificate of IT Wizard Programming and Productivity from NIIT (Level 1)

• Certificate in Computer Accounting from Calcutta University (63%) PROFESSIONAL AND ACADEMIC ACHIEVEMENTS

• Two times national award at ICICI Bank Ltd.

• Five times zonal award at ICICI Bank Ltd.

• Two times regional award at ICICI Bank Ltd.

COMPUTER & TECHNICAL PROFICIENCY

• Operating Systems: Windows versions

• Office Package: MS Word, MS Excel, MS PowerPoint, MS Access

• Banking Software: Finacle, Tally

SKILL SET

• Excellent written and verbal communication skills.

• Team Building and team player

• Excellent interpersonal skills

• Analytical skills

• Keen observer

INTERESTS / EXTRACURRICULAR ACTIVITIES

• Playing basketball

• Swimming

• Listening to Music

• Driving LMV (Light Motor Vehicle)and travelling

• Participating in social activities like planting trees, providing food and shelter to beggars.

Contact this candidate