Joana Hernandez

**** * ********* *** – Chicago IL – 708-***-**** – addyjd@r.postjobfree.com

EDUCATION

Northeastern Illinois University, Chicago IL May 2020

Bachelor of Social Work (BSW)

Harold Washington College, Chicago IL May 2017

Associates in Arts (AA)

Language Proficiency: Fluent in Spanish

SOCIAL WORK EXPERIENCE

Saint Anthony Community Wellness Program, Chicago, IL August 2019 – May 2020

Case Management Intern

-Provide case management to a caseload of 20 clients with dual diagnoses by proving trauma-informed support, assessment, goal planning, and linkage to variety of resources

-Complete accurate case notes, enter service transactions in agency database and maintain confidential client files

-Complete weekly case consultations with VOCA supervisor to discuss clients’ care strategies

-Attend weekly meetings, collaborating with other social workers and participating in case conferences

-Completed trainings in topics such as the LGBTQ population and Domestic Sex Trafficking

EXPERIENCE

Bio Star Film: Chicago, IL Order Puller, Office Assistant August 2013 – Present

-Packed items for transport, maintaining inventory while ensuring safety

-Created reports pertaining to daily orders

-Provided support and conflict resolution to customers and staff

-Organized files, completed administrated tasks, and updated bill payment processing

Blink Fitness: Chicago, IL Front Desk April 2019 – August 2019

-Engaged with customers and provided support clients

-Completed administrative tasks to track membership and gym usage, while ensuring efficiency

-Completed financial transactions as needed

Monterrey Security: Chicago, IL Customer Service, Event Staff October 2012 – May 2013

-Greeted and directed guests

-Enforced policies and procedures throughout the facility

-Monitored entry and exit points, screening guest’s bags prior to entering the center

VOLUNTEER EXPERIENCE

Assumption Church BVM January 2007 – Present

Cradles to Crayons October 2018 – August 2019

AARP Foundation March 2018 – April 2018

Greater Auburn-Gresham Development Corporation September 2018 – November 2018

Mujeres Latinas En Accion March 2012 – June 2012

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