Manager Sales

QUALIFICATIONS

Highly motivated leader and manager with over 20 years of progressive skill in store management and retail management with the ability to produce results in challenging and customer service environments. Detail-oriented professional with exceptional organizational and time management skills to work logically and systematically. Excellent communication skills, both verbal and written to interact with senior executives, vendors, and customers. Able to provide excellent customer service skills that foster collaborative relationships with clients, vendors and coworkers.

HIGHLIGHTS

Office Management Skills Scheduling and Calendar Management

Inventory Control Specialist Account Payable Specialist

Motivating Leader Sale Trends Analysis

Invoice and Purchase Order Processing Customer Service and Relations

TECHNICAL ACUMEN

Accounting

Quickbooks PeopleSoft DeltekCostpointdf

Sales/CRM

Salesforce CRM Act! BOSS Software Salesforce

Creative & Publishing

Adobe Illustrator WordPress

Others

Windows operating systems Advanced Microsoft Office Suite Microsoft Access Microsoft Visio SharePoint Concur Travel Systems Ability to type 85 WPM E2 Travel Systems

PROFESSIONAL EXPERIENCE

Select Leaf, Quantico VA May 2012 - Present

Sales Manager/Inventory Specialist (Commercial Business)

Develop and ensure implementation of procedures in accordance with local law statues and Federal Regulations for the sale of goods to consumers. Apply extensive knowledge of ordering/receiving/tracking and security principles techniques. Implement methods and strategies in developing plans and procedures for the effective business operations. Determine business adequacy in terms of regulatory compliance with established federal guidelines and procedures for overall compliancy and effectiveness in achieving business model goals. Plans and coordinate programs for providing technical advice and assistance to management in the area of inventory control and the security of the buildings and protection of the goods. Maintains an accountability system that provides a running balance, business inventory, date ordered/received and receipt of various inventory items for retail sale. Manage and control processes including stock ordering and re-ordering of inventory. Responsible for maintaining requisition, receipt, storage, issue, and inventory of material within the business function and request employees provide daily records to the manager upon request. Records shall contain dates material received/issued by item, requestor/receiver name, and a running balance of material. Plan daily and weekly work schedules and sequence of operations for supporting business operations. Establish deadlines and priorities on the basis of general work schedules and methods and policies established by management. Determine how many assignments can be done concurrently, how many must be delayed and the types of employees needed, considering skills and personnel required to run the business accurately. Receive inventory from various vendors in which the business has established contracts with; identifies items by referring to data records and by comparing restocking order information by amount of sales. Properly documented with correct information, ensuring all items are properly receipted and accounted for in accordance with appropriate regulations and federal guidelines.

LEADERSHIP SKILLS: Manage the career progression and training of 3 to 4 individuals. Ensure all mandatory regulatory requirements were upheld. Hold weekly counseling sessions to encourage the progression of team’s mission. Mentored and provided on the job training.

RESULT: Personnel promotions, higher pay, better work performance.

CUSTOMER SERVICES IMPACT: Point to point contact with customers. Coordinate directly with customers to ensure excellent service are provided. Scheduled face to face meeting with vendor via phone or online interface to resolved delivery issue of goods. Answer telephone inquiries from vendors and customers regarding the status of product delivery and customer service concerns. Conduct new employee training. Ability to work with several operating systems, including Windows and Mac OS. Executed quality control and assurance. Help customers and merchants identify services/products that best suited their needs. Cross check and go over contracts. Handle sensitive documents and cash.

PROBLEM SOLVING: Able to implement problem solving skills by utilizing the following steps: Analyze the related issue by gathering the known information. Evaluate the issue by developing a plan of action. Formulate possible solutions and outcomes. Compare and contrast possible solutions to identify the best course of action for daily operations and personnel development

PetSmart, Virginia May 2011 - May 2012

Operation Manager

Lead and managed a team of 35 sales associates. Managed the store general operations, employees and conducted interviews for the hiring of associates. Provided advice and assistance on recruitment and placement actions to the store manager. Advised the manager on recruitment strategies and disciplinary actions as it pertained to the staff performance. Maintained goods for the location. Ensured daily inventory was conducted by the staff on all pet supplies for weekly projections and the ordering of future supplies. Maintains 100% accountability of monthly and yearly spending for the procurement of goods. Kept and tracked the monthly budget for payroll salaries and good purchased for end of year budget projection. Planned daily role calls to outline daily tasks for each associate according to the needs of the animals and customers visiting the store. Established deadlines and priorities on the basis of general work schedules and duties. Developed store standard operating procedures on how to welcome customers, address customer’s concerns and questions pertaining to various species of animals. Ensured customers received exceptional service and animals were properly cared for within a clean and safe environment. Interacted directly with customers when associates couldn’t answer questions. Provided advice and assistance upon request.

LEADERSHIP SKILLS: Managed the career progression and training of 34 personnel. Held weekly counseling sessions to encourage forward progression of the team’s mission. Mentored and provided on the job training. Established SOP for employees to utilize for standardization of operational procedures.

RESULT: Personnel promotions, higher pay, better work performance.

CUSTOMER SERVICES IMPACT: Point to point contact with customers. Coordinated directly with customers to ensure deadlines met. Scheduled face to face meeting with vendor via phone or online interface. Answered telephone inquiries from vendors and customers regarding the status of products and other customer service issues. Assisted with new employee training. Ability to work with several operating systems, including Windows and Mac OS. Executed quality control and assurance. Helped customers and merchants identify services/products that best suited their needs.

PROBLEM SOLVING: Able to implement problem solving skills by utilizing the following steps outlined in the office Standard Operating Procedures. This tool provided a standard on how to receive the customers and how to answer customer’s questions pertaining to the store process and procedures. Employees were to maintain the store appearance and provide top-level customer service.

Coleman PowerSports, VA Mar 2009 - Apr 2011

Sales Associate Asst. Sales Manager

Provided direct support to the Sales Manager, including the development of work schedules, executing of training requirements and trained new sales associates. Executed the daily sales of new and used power sport equipment. Managed the transportation and delivery of purchased equipment to customer’s homes. Scheduled and resolved delivery dates conflicts with the customer. Represented the manger in meetings to resolve customer’s complaints, defective equipment and product warranty questions. Managed the coordination and execution of meeting with customers to resolve questions or concerns involving the sale of a product. Facilitated the meetings and executed the final resolutions. Tracked and recorded defective equipment and analyzed the data for brand type and recommended the owner to discontinue the sales of that brand of product.

Kay Bee Toys, VA Jan 2008 - Feb 2009

Manager/Supervisor

Managed the daily operation required for efficient business execution, including the sales, training of sales associates, inventory of goods, store display and appearance. Developed opening/closing procedures to ensure the safety of employees, loss prevention, locking of doors and execution of emergency plans in case of robbery.

Leadership Skills: Managed the career progression and training of store personnel. Ensured all mandatory requirements were upheld. Held weekly counseling sessions to encourage the progression of team’s mission. Mentored and provided on the job training.

RESULT: Personnel promotions, higher pay, better work performance and recognized with annual sale award.

Impact: Tactical thinking resulted in zero loss of life and zero thief of goods

Men’s Wearhouse, VA Dec 2005 – Dec 2008

Assistant Manager

Managed the daily business and interaction with the customers. Recruited, trained, motivated sales associates and ensure the sale area where clean. Designed and directed the coordination of store displays to sale high dollars items to create profit for the business. Worked with the customers to determine their style and ensured the item purchase meet the customer high level of satisfaction. Received top (individual) Seller Award in the district, based on store volume.

The Athlete’s Foot, VA and MD Mar 1997 – Nov 2005

Store Manager

Managed more than $300k worth of instore products, inventory and day-to-day operations of the including store invoicing, negotiating with vendors for delivery of products employee’s salary, loss prevention and product inventory. Tracked metrics, and monitored performance of the employees as part of the performance process. Responsibility included the increasing of sales volume and a decrease in shrinkage. Maintained an accountability system that provided a running balance, business inventory, date ordered/received and receipt of various inventory items for retail sale. Responsible for maintaining profitability in case handling procedures and maintaining margin levels. Managed and controlled processes including stock ordering and re-ordering of inventory of products. Maintained and inventory log of material within the business function and requested employees to provide daily sale records at end of their shift. Handled the ordering of necessary supplies by predicting business and sales trends at each location. Records contained dates of the product sold for the running balance of material on hand. Planned daily and weekly work schedules and sequence of operations for supporting business operations. Established deadlines and priorities on the basis of general work schedules and methods and policies established. Determined how many employees were needed based on skills set and abilities to work as a team lead to increase sales or maintain accurate count on-hand and what was sold at the end of the shift.

LEADERSHIP SKILLS: Managed the career progression and training of employees. Held bi-weekly meeting with employees to encourage progression of the team and store location sales. Analyzed the related issues by gathering the known information. Evaluated the issues by developing a plan of action. Formulated possible solutions and outcomes. Compared and contrasted possible solutions to identify the best course of action for daily operations and personnel development and sale increase.

RESULT: Personnel promotions, higher pay, better work performance and recipient of numerous Shrink Award

IMPACT: Performance recognized with Annual Sale Award.

United State Air Force, Spokane Washington Jul 1991 - Jul 1995

Law Enforcement Specialist

Served as a Military Police Officer and Canine Handler for the Military Working Dog (MWD) Section, Police Services Division. Interdicted illegal narcotics, explosive devices, and illegal activity on a Federal installation. Conducted preliminary investigations utilizing a MWD and apprehends and takes into custody suspected violators associated with any crime which may have been committed. Performed a full range of preliminary investigative duties including securing crime scenes, gathering evidence/information, interviewing witnesses, interrogating suspects, and assisting in completion of investigative reports. Performed a variety of MWD related police duties, including controlling the actions of persons, conducting search operations and documenting the results thereof. Performed other patrol/detector dog training and duties as assigned. Performed duties in all aspects of the MWD program. Duties spanned a broad spectrum of the MWD arena to include, but not limited to, explosive detector dog, narcotic detector dog, patrol dog, gunfire agitation, pursuit of suspects, attacking/apprehending, guarding, escorting suspects, hand and verbal commands, searching structures with dog on and off leash, and patrolling both on foot and in vehicle. Conducted realistic drills/scenarios to properly train MWD. Performed physical security checks and assisted with AT/FP assessments when required as a law enforcement specialist. Served as an advisor to local command concerning maintaining physical security and vetting of foreign visitor to the compound.

EDUCATION

Osbourn Park High Schoo1, Manassas, VA 1991

High School Diploma

United States Air Force

Police Academy 1992

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