Yasha McRoyal

**** ******** ***, ************, ** 30134

770-***-**** addwc2@r.postjobfree.com

Objective: Seeking a position where my education, experience and skills could be utilized. Highly organized, detailed-oriented while providing thorough and skillful support to any organization.

PROFESSIONAL Expereince

03/14-Present Immedicate Credit Recovery, Kennesaw, GA

Department of Education Admin Specialist

Data entry into various computer systems

Organizing work flow and functionality in a growing department

Reading correspondence and entering Consumer communications into the host collection system

Sorting and processing returned mail, Copying, faxing, emailing, and filing correspondence

Coordinating proper front end coverage with other Operations Support staff members

Answer incoming calls and transferring them to the appropriate Associate

Taking messages from incoming callers who are not able to be transferred to the respective department or party, log all incoming packages

Preparing FedEx envelopes, Sort, process and stamp incoming mail

Send mail correspondence

Maintain and document all required logs necessary for job functions

Other duties as assigned/needed

07/11 – 03/14 HSI Financial Services Atlanta, GA

Monitor Account Representative

Excellent communicator trained on inbound/outbound call center etiquette and customer service

Create and implement effective and persuasive negotiating techniques in order to secure payments from medical accounts delinquent while adhering to FDCPA rules and regulations

Responsible for independently managing a monthly que of 300+ delinquent accounts while maintaining a monthly goal/rating Build and maintain customer relationships in hopes to build company portfolio

Handling confidential customer information with the highest standards of business ethics.

07/10-02/11 Tanner Health Care Villa Rica, GA

Medical Assistant Labor and Delivery/ OB GYN Externship

Phlebotomy duties: drew blood, injections, immunizations

Prepared new patient charts, filing all medical records, reports, transcription and correspondence in a timely manner

Assisted the physician with clinical procedures.

Assist in the day to day clinical operations of the practice.

10/04-11/09 West Asset Management, Marietta, GA.

Agency Customer Service Specialist

Performed clerical tasks to include by not limited to draft correspondences, memorandums and reporting letters, faxing, coping and filing. ·

Provided customer support to clients via telephone or in person. ·

Assisted external agencies with payoff, settlements and/or monthly negotiated payments.

Correspond with attorney(s) to ensure judgments are completed and satisfied.

Education:

Assistant Registered Medical

09-2010 Everest Technical Institute Marietta, GA

05/2016 DeVry University.

10/12 Covenant Medical Training Phlebotomist, Douglasville GA

Computer Skills: Windows 2000; Microsoft Word, Excel; Lotus Notes; Outlook Express; Scanning technology; Internet proficient. Artiva, and STAR

Accreditation: HIPPA/OSHA trained, Med iSOFT CPT & ICD-9 Coding

Certified in First Aid and CPR, Nha/CPT

References Available upon request

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