Jeff de Denus – B.A. Hon.

*-**** ******** ****., ********, MB, R2Y 1N5

204-***-**** (cell/text) addvlw@r.postjobfree.com

https://www.linkedin.com/in/jeff-de-denus-9a7747123/

PROFILE

A highly skilled business manager with a proven track record in business development, human resources, operations management, increasing sales revenue, social media marketing, and building high performance teams and successful companies.

An extremely efficient and ethical professional known for abilities in project management, training & development, human resources, contract negotiation, and organizational development. A strong leader who delivers results by using things like collaboration, transparency, mentoring, accountability and rewarding consistent individual and team performance.

SKILLS & EXPERTISE

•Business Development (creating & managing budgets, project develop & management, negotiating contracts, training new hires).

•Digital Marketing (developing marketing plans, placing ads on social media, email, snail mail and text campaigns).

•Human Resources (recruiting talented skilled staff, hiring, conflict resolution, disciplinary action, and termination).

•Policy & Procedure (developing employee handbooks, company policies & procedures, effectively communicating these ideas with all levels of staff).

•Facilitation & Development (developing & delivering courses, development of KPI’s and tracking, conferences, orientation of all new hires).

CAREER HISTORY

Triple C Comm 2018 – 2020

Operations Manager

Triple C Comm is an international communications centre located in the heart of the Canadian Prairies. It handles multiple lines of business for various customers locally and internationally.

•Created and built Triple C from an idea into a successful multi-million dollar business in just under two years – also increased sales revenues for each affiliate ranging from $500K to several million dollars a year.

•Recruiting, training, and mentoring a team of 30 people, & several 3rd party contractors.

•Created process and training documentation for all new hires, increasing efficiency and reducing mistakes by 25%

•Designed and implemented a VOIP phone system that reduced average answering speed to less than one minute, and provided automated metrics for future staffing projections.

•Oversaw several marketing campaigns increasing the overall customer base by 10-15% monthly.

•Dramatically increased visibility of the company and all of its affiliate companies 500% through the use of digital and social media, television, pod casts, and innovative marketing.

GP Strategies 2017 – 2017

Regional Instructor & Facilitator (Contact)

GP Strategies is a global performance improvement company working with several high profile industries around the world. GP provides their clients with highly skilled contracted Instructors & Facilitators in the areas of training, development, employee growth, and business performance.

•Helped develop and implement a national training curriculum for one of their high profile clients in the insurance industry with 10,000+ users.

•Taught change management techniques to 350 high level managers from across Canada during a corporate re-structure.

•By implementing the new procedures and techniques the turn over for new hires was reduced by 27% in the very first year.

•Learning the new sales methodology brought sales revenues up 10% - 15% per month in several provinces.

CDI College 2016 – 2017

Lead Instructor & Curriculum Developer

CDI College is a national chain of highly respected and accredited career colleges across Canada. CDI provides potential students with several career paths to choose from. My area of expertise being healthcare and nursing.

•Managed and mentored a team of 5 Nursing Instructors, and 3 Healthcare Instructors.

•Developed, Implemented, and taught Provincially Accredited Nursing Curriculums for Licensed Practical Nurses, Health Care Aids, Addictions & Treatment Councillors, and Medical Office Assistance.

•Increased graduation and job placement rates substantially to over an 80% success rate for each class.

•Developed e-learning and long-distance courses and saw a 65% success rate on all long-distance courses.

MTS 2000 – 2013

Corporate Training Manager & Lead Instructor

MTS is a large telecommunications company specializing in several areas like: land line phones, cellular phones, internet, data centres, home and business security, and much more. The company had over 5000+ employees during my time with MTS.

•Managed and mentored a team of 10 corporate trainers, and 20 various 3rd party instructors.

•Instructed thousands of employees in hundreds of classes over my 13 years for 6 different lines of business.

•Introduction of e-based learning reduced employee turnover by 15-20% a year.

•Sales staff productivity increased by 30% (2010-2013) in four different lines of business by developing various e-learning tools, courses, and resources that could be accessed both from home and work making staff more productive.

•Reduced the need for the Corporate Training Centre by implementing the e-based, self-directed learning. This reduced the need for the centralized training by 75% saving the company millions of dollars over several years.

ADDITIONAL CAREER HISTORY

F.A.S.T. First Aid - (Part-Time Venture) 2013 – Present

Chief Operating Officer

F.A.S.T. First Aid is a Community Non-Profit company that trains and teaches CPR and First Aid to individuals and businesses in our Community. Classes are conducted on evenings and weekends.

•Designed, developed, and implemented classes for children as young as 10 years old, teens, adults, and also for senior citizens.

•Everyone graduates as we don’t give up on a single student! - Their success can save a life!

•Every penny earned goes back into the our community, and this far that has been over $50K

Winnipeg Condo Corporation #1 2012 – 2016

Property Manager

The Corporation is made up or 110 home owners on the west side of Winnipeg. It is a self managed corporation with an elected Board of Directors, and employs a property manager, and several additional seasonal staff and vendors.

•Hired, trained, and evaluated the performance of a maintenance staff of 2 Full-Time, and 3 Part-Time Seasonal workers.

•Reduced expenses and expenditures by 15% each year for 4 years keeping condo fees “as is” with no need for increases, and building the reserve fund by 10-15% each year.

•Created and maintained Annual Budget for the Board, and provided monthly updates, audits, and adjustments.

EDUCATION

University of Winnipeg, B.A. (Honours) 1992 - Business & Psychology (Double Major)

Red River College 1988 - Business Administration & Marketing

Assiniboine Community College, LPN 2002 - Nursing (Gerontology & Senior Care)

Southern Manitoba Academy of Response Training, EMR 2012 - (Paramedicine)

AFFILIATIONS AND AWARDS

•Kinsmen Club Of Winnipeg - Board of Directors 2015-2016

•Fire Fighters Burn Fund - Volunteer

•Trainer Of The Year Award - CDI College - 2016

•President of Winnipeg Condo Corporation #1 - 2008-2012

INTERESTS

International Travel, Photography, Italian Cooking and Reading Mysteries

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