Manager Sales
Resume:
WORK EXPERIENCE
Operations Manager, Marketing Manager
Jessie's Cleaning Services - McKinney, TX
September 2012 to Present
• Responsible of increasing customer base by 30%. By going door to door advertising the company.
• Consistently Training and Coaching the team leading the company to rank within the best 10 cleaning companies in the City.
• Creating and implementing a cleaning system that resulted in a better time management, a larger customer satisfaction response, rewarded with weekly bonuses.
• Performing inspections right after cleaning team left homes. Asking homeowners for feedback.
• Needed to be accommodating with new home builders. Taking last minute cleaning jobs ensuring their success and in return keeping new home owner as clients.
• Billing and collecting payments from Building Co. and private home owners.
• Developed a tracking system that allowed a savings of 40% on cleaning products.
• Performed Company vehicles safety inspections.
Dental Receptionist
Stone Lodge Dental - McKinney, TX
December 2016 to December 2017
• Eaglesoft program experience
• Multi line phone system.
• scheduling appointments, verify dental insurance eligibility and Benefits.
• Updating Patient demographic info, scanning and attaching ID and Insurance card to file MARGARITA
CASTELLANO
Manager, Dental Office, Receptionist, Leasing Consultant McKinney, TX 75070
addv1z@r.postjobfree.com
• Marketing the dental office that resulted in a increase patient flow of 30%.
* Accountable for training and coaching the cleaning team resulting in earning a good reputation and the company being named among the 10 best cleaning services in the City.
* Created and implemented a system that resulted in a much efficient way to execute daily cleaning jobs resulting in better time management and higher customer satisfaction
* Developed a computer program that resulted in savings of 40% on supplies
* Lead the operations department to win the most Prestigious and sought after “Artistry Award” in 2015.
* Contributed with the Personal Training department on earning the “ Artistry Award” 2 years in a row.
* Being honorably mention and awarded for my exemplary Customer Service . Authorized to work in the US for any employer
• Ensuring signature on consents forms, scanning and attaching it to patient file.
• Treatment plan Coordinator.
• Payment plan.
• Marketing. Increased patient growth of 30%.
• Created and implementing a cleaning system saving Dr. Prida 40% in office and cleaning supplies
• Coding, Submitting Claims. Collect money.
Operations Supervisor, Manager
Lifetime Fitness Club - Allen, TX
August 2014 to January 2017
• Promoted to Captain of the Manager on duty
• Responsible for guest and employees safety.
• Conducted or requested general facility repairs
• Acted as the manager on Duty.
• Ensured that Club equipment worked properly.
• Accomplished to obtain the Artistry award for the Operations Department and the following two years the Fitness Department.
• Participated in safety training and safety inspections.
• Interview, trained, coach new team members
• Exemplary customer service
• Assisted in the accessibility of EMT’s when dealing with emergency code General Manager
Alana Antique and Estate Inc - Seattle, WA
May 1998 to July 2004
• Trusted with all stores keys, including home of proprietress.
• Authorized account signature.
• Responsible for budget management.
• Completed performance reviews.
• Managed a staff of 20 employees
• Managed daily operations, administrative duties, scheduling, and sales
• Interviewed, hired, trained, and supervised new sales professionals
• Converted store inventory into computerized scanning system. Keystroke.
• Provided guidance to staff members on new procedures and policies
• Managed employees' time off requests
• Performed official money count every shift
• Ensured adequate staffing and recruitment to meet the needs of the business Regional Manager
American Road Fuel Company - Seattle, WA
September 1990 to March 1998
• Provided managers with training and coaching to ensure adherence of co policies resulting in consistency throughout stores.
• Audited books with bank
• Address escalated customer complaints, focusing on Customer Retention.
• Responsible for convenience store Monthly promotions, on alcoholic beverage, and tobacco product.
• Performed Managers performance reviews recommending bonuses when qualifying.
• Executed unannounced store cash Audits.
• Maintain a positive relationship with vendors.
• Performed yearly merchandise audits. counting and balancing inventory with actual book count.
• Ordering gasoline delivery, ensuring not to run out. Adjusting gas prices according to invoice
• Loss Prevention agent.
• Company Legal Advocate.
EDUCATION
Associate in Gemology
Gemology Institute of America - Carlsbad, CA
May 2004 to May 2006
Bachelor's in Communications
Inter-American University of Puerto Rico - Bayamón, PR August 1986 to May 1991
SKILLS
Bilingual (10+ years)
Problem Resolution (10+ years)
Public Speaking (10+ years)
Customer Retention (10+ years)
Persuasive (10+ years)
Customer Service
Sales (10+ years)
Insurance Verification (1 year)
Schedule Appointments (2 years)
Front Desk (4 years)
Eaglesoft (2 years)
Spanish/ English (10+ years)
Time Management
Excel (4 years)
OSHA Reporting (8 years)
Money Handling (10+ years)
10 Key Calculator (10+ years)
Training & Development (10+ years)
Customer Retention (10+ years)
Customer Care
MSDS (9 years)
Coaching (10+ years)
Merchandising (10+ years)
Multi-line Phone Systems (5 years)
Leadership Experience (10+ years)
Accounting (10+ years)
Business Management (10+ years)
Loss Prevention (10+ years)
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Scheduling
Receptionist
Inventory
CPR
Billing
Filing
Communication skills (10+ years)
Maintenance Management (6 years)
AWARDS
Artistry Award
August 2015
Operation Department
Artistry Award
August 2016
PT Department
CERTIFICATIONS AND LICENSES
CPR & First Aid and AED
October 2018 to October 2020
Adults and Children
Alzheimer’s Spanish Educator
January 2005 to Present
Gave talks explaining the stages of Alzheimer’s to the Hispanic community. ASSESSMENTS
Receptionist — Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ 9297174e9035f4ac012fc59b5201f4abeed53dc074545cb7
Receptionist — Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
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Full results: https://share.indeedassessments.com/share_to_profile/ 568f9cbe6b5e8925c21e01e252013271eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/ki094x9m1ofllnzv Sales: Influence & Negotiation — Highly Proficient January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/share_assignment/4ntmbusi7edhki9v Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ADDITIONAL INFORMATION
• Volunteer at Be my Eyes app.
• SPCA volunteer
• Public speaker
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