Nilkuwar Khanvilkar, PMP®, CSM®, ITIL®, ISTQB
Ajax, Ontario; Contact: 647-***-****; Email: adduzq@r.postjobfree.com
Customer-oriented and strategic-thinking Project Manager with over 15 years of experience of developing continuous improvements throughout the planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth
PROFESSIONAL SKILLS:
Project management Stakeholder management Financial tracking and reporting Budget allocation and tracking Change management Analysis and requirement gathering System testing User experience Business validation Executive status updates and communication
TECHNICAL SKILLS:
Project management : MS Office 97/2000, MS Project, Visio, MS EXCEL, Power Point, Clarity, Share point.
Databases : Oracle, MS-SQL Server, Toad, MS SQL Server, PL/SQL, oracle 9i, Exceed
Automation Tools : Rational test manager, Informatica, Enterprise Autosys (ETL), Hummingbird, HP AML
Defect Tracking Tools : Mercury Quality Center (HP AML) 11.52, HP QC, Rational Clear Quest, Bugzilla, JIRA,
Operating Systems : windows 7/8, windows server 2003, UNIX
Languages : VB Script, Java, SQL, PL/SQL
Protocols : FTP, Putty, SFTP,
PROFESSIONAL EXPERIENCE
CIBC July 2018 – May 2020
Project Manager (Project Delivery Delivery and Operational Effectiveness)
Project platform of execution: Hybrid (Agile and waterfall)
Project Summary:
2019/20: Decommissioning old credit card batch adjudication process and implementing new real time adjudication.
2018/19: Rebranding and features update on a deposit product. This product was renamed and bundled with Credit cards, it included, multiple system impact both from Deposit and cards perspective. External vendor to match up the account that had credit to be given Fee rebate benefit
Responsibilities:
Actively managed seed funding request (Via CIRA- Change initiative Risk Assessment) and manage/review business case estimates monthly and quarterly basis.
Drafted /review for signoff the Change request for the program using change management process.
Communicated effectively via ESC (Executive Steering committee) and MSC (Management Steering Committee) business updates and progress to Sr. Directors, VP’s and Project Team.
Exhibited strong analytical and consultant skills.
Actively involved in raising intakes to engage both business and technology team, provided with overview of the project.
Worked with respective team for their estimates for business cases.
Drafted/reviewed business case and cost estimates with product and project delivery Sr, mangers/Directors.
Worked on seed funding request to accumulate funds to continue with the project activities/work.
Reviewed and provided feedback on business requirements (BRD)/system requirements (SRD)
Review and provided feedback on Test scenarios, Test cases, Test plan, Implementation plan.
Managed and delivered staggered implementations to meet project deliverables and timelines
Ensured internal/external stakeholders, business partners ( e.g Legal, Compliance, Telephone banking, Contact center, Backoffice, Privacy) are engaged in every phase of project life cycle.
Closely worked with business PM to make sure all stake holders are engaged from business perspective and that they are upto speed.
Planned and tracked technology artifacts on project share point, tracked and managed resources for each work package.
Drafted and executed implementation plan by tracking deployment activities.
Closely involved with all technology partners for application changes deployment.
Delivered and owned project outcomes that are aligned to established cost, timing and scope objectives
Articulated requirements for technology partners making sure project objectives and organizational goals are understood and achieved
Actively worked on agile methodology and participated in sprint sessions to review of the user stories.
Involved in daily standups and retrospect meeting discussions.
Ensured gaps in the solution requirement and processes are closed. Provided recommendation to close the gaps
Actively participated in User acceptance testing and Pilot testing, First Occurrence Validation and post implementation review
Application knowledge: Jira, MS Office, MS Projects, Visio, Power Point. SharePoint
BMO (TSYS North American Consumer Projects-Payment Card Services) Oct 2016- June 2018 Sr. Project Manager ( Team Size 18)
Project platform of execution: Waterfall
Project Summary:
Chip Migration: (Project budget $5M) Migrate existing Credit card and debit card portfolio that was about to expire for contact cards, contactless card for retail / consumer cards/business cards
Project platform of execution: Waterfall
Responsibilities:
As a project manager, delivered E2E project management for a multimillion strategic change across bank that impacted functional groups and channels with team size of 50 resources
Led initiative making sure old cards stock and new cards stock aligned with inventory management analysis
Worked across banks functional groups to asses cross functional impact.
Developed and maintained a detailed project plan for each individual work package
Collaborate in gathering requirements, conducting research for the projects Work cross functionally within a BANK/FI(worked with departments such as Legal, Compliance and risk, Technology) Build and manage key relationships with internal partners (Key Management) and external vendors (TSYS/G&D)
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
Responsible manufacture of cards by the new vendor (CPI) that would support Credit Card/Debit Card portfolio
Closely worked with FIME/Mastercard/G&D for Chip processing Validation (CPV), Letter of approval (LOA)
Closely worked on Migrating Credit card/Debit Card Chip to new Chip Module
Responsible to confirm SIT env, for testing team, confirm SIT timeline's and UAT timeline, Participate in UAT
Responsible for Pilot Testing on credit/Debit Cards making sure transactions performed are passed through payment gateway and transaction is successfully updated on TSYS.
Responsible for Procurement closer and project closer Understand contact and contactless (AKA EMV Pay pass) card functionality, Offline data authentication process (ODA)
Have decent knowledge on POS key and acquirer key setup for successful transaction
Responsible for Cross impact assessment with other projects
Provided program and project status reports to the project team and stakeholders
Supported Business cases updates and review, participated in updating and reviewing SOW (Statement of work) and MSA (Master Service Agreement) between internal and external legal departments.
Assess and tracked Project risks at every level of the project life cycle
Delivered the project using project management life cycle, managed stake holders, project timelines budget and same time acted as SME/business consultant to lead work packages
Worked in collaboration within gathering requirements, conducting research for the project phases, managed resourcing and project change request
Collaborated with external vendors (e.g TSYS/Mastercard/FIME/G&D/CPI/Symcore/Engage/Expedia/Millennium/Amia etc.) managing project timelines within vendors to align with internal stakeholder deliverables
Conducted business meetings with vendors, raise PCR (project change request) through Change management process
Actively participated reviewing card prototype and UAT/Pilot validation in production environment
Responsible to analyze and work closely with technology on the issue with new chip having challenges to support cards product
Application knowledge; Confluence, Jira, MS Office, MS Projects, Visio, Power Point
TD Bank (Enterprise Project Delivery Excellence) Nov 2014- Sept 2016
Project Delivery Manager (Team Size 14)
Project platform of execution: Waterfall
Project Summary
Created new product and Setup new strategies for life insurance within TSYS system. Project assignment involves working with Aeroplan changes after conversion (Annual fees wavier, TSYS related changes (option changes), Setup reward schemes with Expedia and Engage.) Vast experience in Mailbox upgrade and Mailbox decommissioning projects
Responsibilities:
Managed and delivered over 12 projects (from Tier 3 to Tier 1) with large team of BA’s with multiple staggered implementation
Responsible for Project plan and Requirement management Plan update by following PMLC process
Provided change management support by request change request and tracking cost for the approved changes
Involved in ROM meetings and discussion/decision for Go-No Go of the initiatives
Facilitating the evaluation of ideas and options, including assessing options
Managed and coordinated stakeholders (e.g. Product/PEGA/FRAUD/RISK/LIST/SAS/Insurance etc.) and vendor expectations to meet the project timelines
Responsible to meet project deliverables like project sizing/Seed funding, timelines for HLR's / BRD/Solution design/Development/Quality deliverables sign off and manage and oversee vendor related deliverables
Provide direction and guidance to ensure projects are completed to requirements, in budget and on target with quality
Responsible for updating higher management with timely reporting. Highlighted/Managed risk, issues and escalation
Actively participated in JRS sessions with Business Analyst
Application knowledge; MS Office, MS Projects, Visio, Power Point
TCS-CIBC (CPCT) July 2010 - Oct 2014
Project QA Manager (Team size Onsite-offshore 50)
Project platform of execution: Waterfall
Project Summary:
In 2010: Launched 3 master cards (Program budget $12M), 2011: Centralized reporting tool for employees, (Project Budget $1.2), 2012:AMS Program – Base project- responsible for Mainframe/Chordiant /SYS/DSE/CRATE/Capstone/Collections/Coins support (development/ testing/implementation), 2013-2014 (Project Budget $3.5-5.6) Participated launching Tim Horton's Double Double Visa card and TELUS card
Responsibilities:
Managed and tracked QA budget, resource management and work. Made sure team followed quality standards and procedures to minimize errors and maximize customer satisfaction
Contributed in solution requirement to articulate requirements to test scenarios and test cases
Participated in database management to make sure test data is available for testing team and secured the test environments
Managed multiple deliverables in phases with overlapping scope. Managed in SIT/UAT and support implementation testing
Collaborated with internal partners (e.g. with OLB, TSYS, VISA, RBSS, TB) on operational support tasks to model importance of group goals
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Managed Business transformation projects, involving multiple development teams, business analysts, architects, infrastructure designers, developers, user acceptance team, DBA's, sub-contractor and 3rd party vendors
Managed and tracked project budget, resource management and work allocation. Actively involved in risk identification & mitigation, training/communication
Providing periodic updates to senior executives and project sponsors on bi-weekly and monthly
Worked with stakeholder that impacted with introduction of new vendor and new setup and was involved in setting up new environment
Monitor Vendor contracts and Statement of Work to ensure Project timelines and scope is met
Identified and created Project Metrics required to develop reports that align with the organization's strategic needs
Application knowledge: ETL, AML, SQL, MS Projects, Power Point, Excel
TCS Ltd, Mumbai, India June 2004- June 2010
QA Lead /Test Lead
Project platform of execution: Waterfall
Project Summary:
Times Internet LTD: Times Internet Limited is the Internet subsidiary of The Times of India Group.
Times Internet Limited (TIL) had requested TCS to submit a proposal for providing testing services for CMS Systems
And ABN AMRO-F & R Central Data Warehousing - BASEL II
Responsibilities:
Articulated business requirements into test scripts using Bad-boy and then converted and executed in J-meter
Review and finalize the test approach, assigned task to team members
Tracked and managed functional and performance testing schedule and test script using HP AML tool.
Actively involved in resolving issues related to new development in scope, testing and production support
Involved in Goal settings process for team members appraisal
Scheduled and managed weekly status update to the business partners.
Co-ordinated with the Client (ABN - Amsterdam), using Informatica tool to test all transformations & validations
Involved in analysis of data flow from source to target Table Review
Worked on creating test plan, test scripts, migration plan and execution of End to End testing.
EDUCATION:
Bachelor’s in engineering (Electronics and Telecommunication) 2003
SSPM College of Engineering, India
CERTIFICATION:
Certified Scrum Master 2019
Project Management Professional 2018
ITIL [Information Technology Infrastructure Library] 2014
Certificate name - ISTQB [International Software Testing Qualification Board] 2006
ACHIVEMENTS:( when fulltime)
Certificate of customer appreciation 2007
Certificate of customer appreciation 2008
Quarterly team award 2011
Certificate of appreciation 2013
Team award: 2014