Susan E. Sanders, MS, MBA, PMP

**** ****** **** **. 336-***-****

Greensboro, NC 27455 addr47@r.postjobfree.com

WORK EXPERIENCE

IT Project Manager, February 2018 – Present

Trillium Professional Services at Cone Health System Greensboro, NC

Fast tracked successful implementation of Vocera, a communication platform on which Cone Health users will access via hands-free wireless communication device.

oApproximately 1,176 staff use Vocera on 167 Smartbadges and 44 iPhones.

Organized infrastructure remediation for phase two of Vocera roll out to second campus.

Transitioned to PM from outgoing colleague and smoothly managed Alaris Pump Interoperability integration at all campuses of the Cone Health System.

oThis system is expected to eliminate manual programming, reduce the risk of error, and improve compliance with documentation of infusion data which will improve patient safety and increase nurse efficiency.

oThroughout the in-scope departments systemwide, approximately 2,000 nurses use Interoperability on 1,453 PCUs and 2,337 modules/channels.

oSix months after implementation, on average Cone Health was able to bill almost 10,000 more units of saline and charges overall were up almost $1 million.

Lead $2.3 million, multi-year project to bring health system into compliance with NC state law (HB 243 “STOP Act”) to provide electronic prescribing of controlled substances (EPCS).

oEngaged 3rd party vendor for EPCS functionality, including the additional related hardware and configuration changes to the Epic EHR. The total roll-out included over 1800 prescribers and approximately 1000 devices.

IT Project Manager/Vendor Relationship Manager, January 2014 – January 2018

LabCorp Burlington, NC

Consistently ranked in top 5% of Project Managers for days in WIP and met the division target for days in WIP 100% of the time a project was initiated by me (98% of time target met when took over another PM's project).

***Earned team award for fastest implementation 20% of the time offered while on the team.

Support enterprise goal of flexibility to mix and match connectivity solutions with a diverse project portfolio of new and existing vendors with a net income of over a quarter of a million dollars in first 6 months of job. Reduced IT project implementation time by 26% (13% over median) during 18-month process improvement program.

Support 70 (27%) of LabCorp current vendors through issues such as implementation, billing, certification, and client satisfaction. Own vendor relationship with LabCorp's largest vendor, responsible for monthly average of almost 1 million accessions and $42 million net revenue (11% of total company monthly averages).

Support highly visible enterprise initiative by completing compliance certification for 24 vendors then managing fallout post ICD10 go live for 15 additional vendors - totaled 24% of suspends initially then improved to 8% of total by month’s end. Continued to support by managing vendors missing the diagnosis code in their order messages.

Support IT Client Connectivity business objectives by onboarding new vendors while reducing the wait time for new vendor onboarding by improving workflows. Collaborated with key internal partners and existing vendors to implement process improvements, post live fixes, new certifications, and connectivity migrations for 43 existing vendors.

Contribute to the success of the IT Client Connectivity operations by on boarding new vendors, moving 7 vendors (35% of 2015 total) to “drop in program” to reduce implementation time by >50%, improving connectivity reliability by managing 25 modem migration projects across all divisions and collaborated with 17 vendors to revise pre-implementation workflows.

Earned PMI Project Management Professional Certification

Completed Scrum Alliance Scrum Master Certification

IT Project Manager, June 2012 – December 2013

Aetna High Point, NC

•Owned $2 million caller experience project for 2 channel applications to support Aetna’s presence on the Healthcare Exchanges.

•Collaborated to be the driver for enterprise-wide strategic approach to realize corporate Next Generation Platform goal to use “branding table” concept to allow future joint ventures to be operational within 30 days of contract execution. Allocated $3.5M.

•Reduced cost, effort of testing scope by 45% using a strategic methodology based on volume of traffic on application leg, leveraging test cases existing in Release Level Regression testing bed, and combining prompts and scripts where appropriate (i.e. greeting prompts and retry prompts).

•Supported Contact Center Strategic Blueprint with a focus on Compliance as a core competency through 8 different projects totaling over $14 million in 2012.

•Consistently on time or early for meetings, exceeding team norm of starting at 3 minutes after scheduled time. Regularly prepare notes 2-5 business days in advance and distribute meeting notes within 24-48 hours of the meeting. Follow up with accountable parties at designated times according to agreed upon deadlines, negotiating revised target dates as needed.

Earned Agile Project Management Certification

Completed Product Owner Certification

Earned API Green Belt

Wellness Team Lead, October 2010 - June 2012

ActiveHealth Management- Aetna High Point, NC

•Ensured implementation and monitoring of best practice approaches and innovations to better address the member's needs across the full product lifestyle process.

•Worked closely with Active Health Management Product Manager as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking.

•Managed resources by anticipating resources needs, setting priorities, establishing accountabilities, defining roles and responsibilities such as identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating and documenting of care.

•Drove and executes product-specific strategy, communicated productivity expectations, balanced workload, monitored efficiency and initiated control measures to minimize variances in workload.

•Oversaw the implementation of Aetna medical management services including but not limited to Inpatient Care Coordination/Discharge Planning/Case Management/Disease Management/Precertification and monitored daily performance to ensure business goals were met and compliance with Aetna policies and procedures was maintained.

•Implemented clinical policies & procedures in accordance with NCQA, URAC, state and federal standards and mandates.

•Protected the confidentiality of member information and adhered to company policies regarding confidentiality.

Program Manager, May 2004 - September 2010

Alamance Regional LifeStyle Center Burlington, NC

•Prepared and monitored budgets totaling over $2.5 million for Cardiac Rehab, Pulmonary Rehab, Diabetes/Nutrition Education, Oncology Rehab and Employee Fitness. Submited written recommendations, with justifications and projected cost for new equipment, staffing and other operational expenses, at the time of budget preparation. Supported and supervised the Occupational Health Coordinator in preparation and monitoring of departmental budget.

oIncreased revenue by 54% in a 5 year period while maintaining a 12% profit margin based on expansion of the biometric screening and onsite nursing services at the worksite.

•Ensured that assigned areas(s) complied with regulatory and agency standards, as evidenced by satisfactory audits and inspections (TJC, ADA, OSHA, CMS, Health Department, Auditors, etc).

•Developed, planned, evaluated, and updated a strategic plan for the LifeStyle Center to address internal and external environmental influences and competitive pressures to develop and enhance services.

•Established methods and performed periodic evaluations of departmental operations, to assess compliance, effectiveness, efficiency, and climate, following through, as warranted, to correct identified deficiencies, or to improve on established methods or procedures. Was accountable for the performance improvement plans for all LifeStyle Center programs.

•Demonstrated effective leadership skills of delegation, organization, and coordination of intra-departmental activities and inter-departmental integration. Actively supported and participated in cross coverage efforts in the department/division. Functioned as a catalyst in assisting staff to define problems and solutions.

Account Manager, August 1999 – October 2003

Johnson & Johnson Health Care Systems, Inc.

LIVE FOR LIFE® at Duke University; Durham, NC

•Supervised 7 staff members including exercise physiologists, fitness instructors, and data management coordinator.

•Responsible for management of Duke Fitness Club, a network of 12 fitness facilities in the Triangle Region that is available to over 42,000 Duke employees, contractors, retirees and their families. Associated responsibilities included data entry, bi-weekly and monthly payroll deductions, 40 fitness evaluations and consultations per month, and 45 hours per week of floor coverage for a 100,000 square foot facility.

•Managed implementation of various interactive programming available to over 20,000 eligible population while increasing 2000-2001 participation 50% from previous year.

•Partnered with Employee Occupational Health, Ergonomics, Personal Assistance Program and Workers’ Compensation to manage the Transition to Fitness program for employees injured on the job with a focused effort on cost reduction.

•Implemented computer software system that decreased data entry time by 75%, increased accuracy of reporting by 40%, and provided a 20% reduction in annual cost.

•Assisted 10 other staff members in the implementation of health education programs for 20,000 Duke employees on a monthly basis including Great American Smokeout, Annual Weight Management Challenge, Annual Health Fair, Recreation and Fitness Day, and Employee Health and Fitness Day that accumulates over 100,000 participants annually.

•Provided excellent customer service to help achieve a 98% satisfaction rating from client representative.

•Actively participated in the Southeast Recruiting Team and Fitness Center Operation Manual Team.

Johnson & Johnson Health Care Systems, Inc.

Johnson & Johnson Medical; Sherman, TX

•Implemented wellness portion of the Health and Wellness integrated employee health strategy that includes health education, fitness center operations, ergonomics initiative, and health services to over 800 employees.

•Responsible for financial management and related administrative duties such as reporting, tracking participation and marketing.

•Designed and conducted health education programs for JJM employees and their families based on Prochaska’s Stages of Change Model.

•Increased fourth quarter program participation by 75% in 1999 compared to 1998.

•Conducted orientations for new hires, fitness center orientations, exercise prescriptions, and lifestyle change consultations.

•Created, implemented and maintained on-site aerobics program including choreographing and teaching 10 classes per week ensuring safe participation for special populations such as older adults, obese employees, sedentary employees, etc. for over 800 employees over three shifts.

•Co-designed communications and medical case management strategies as part of the Ergonomics Oversight Committee including the development of a quarterly action plan for communication progress and successes of the committee.

•Actively participated in the Southwest Recruiting Team, National Meeting Planning Committees for Healthy Workplace Beyond 2000 and Health and Wellness Annual Conferences, and Business Expansion Team for Mid-America Region.

EDUCATION

Master of Business Administration, Elon University

Love School of Business

Master of Science, University of Illinois at Urbana-Champaign

Department of Kinesiology, Area of Concentration: Exercise Physiology

Thesis: Physical Activity and Quality of Life in College Students with Mild to Moderate Asthma

Bachelor of Science, Western Illinois University

Major: Physical Education, Area of Concentration: Fitness

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