Multi-faceted, Dynamic, detail-oriented manager with over 10 years of experience in developing and maintaining different types of projects. Successfully developed and managed government and non-government projects including technology projects. Plans, directs and coordinates project activities that result in reaching the program goals. Strong ability to multi-task and work in a high-volume, fast-paced environments and work in metric driven work environments. Experience working with small teams and large teams, managing the completion of projects.
•Excellent oral and written communication skills, strong interpersonal skills.
•Strong organizational, planning and project management skills.
•Experience in IT construction projects and IT Project Management.
District of Columbia Government- Office of The Chief Technology Officer (OCTO) 09/2012-Present
DC-Net Business Unit- Project Manager 2015- Present
Manages the development, overall maintenance, support, and upgrading of new and existing systems and application within the Business Unit. Develops project timelines, coordination of work resources, activities, goals and deliverables. Manages a technical staff and ensures that development projects match business needs, and requirements. Serves as the project lead and main point of contact for The DC Community Access Network program, a Total of 55 organizations including charter schools and other community anchor institutions primarily in the city’s economically distressed areas. Manages the Project Implementation for broadband services and other applications targeted to clients’ technology needs. Coordinates closely with various departments, the setting of various goals and deliverables. Handles the preparation of business proposals for established and potential clients. Maintains constant contact with key clients to develop service offerings and answer needs. Coordinates with the leadership team, legal department, and the network engineers’ team to facilitate the deliverables of projects and the customer needs. Manages communication between stakeholders, project team and sponsor with special emphasis on project billing process and audits. Engages in problem- solving task on project communication between technical and functional departments, recommends solutions, and implements decisions. Managed over 5500 hours of IT construction project agencies within various DC Government agencies.
Project Coordinator 2014- 2015
Managed the enterprise rollouts of a document automation software, such as eFrontburner and eMOU. Created the training plan and documentation, confirmed logistics for training, delivered the training and determined the post- implementation support plan. Coordinated the logistics support, project activities, and tracked progress, deliverables, and milestones. Provided administrative and managerial support to the DC-Net Director of Telecommunications. Maintained and managed relationships with Federal clients and coordinated the billing management process including contract modification and government procurement. Coordinated planned, organized, analyzed, evaluated, and controlled assigned projects and responsibilities.
CTO Executive Assistant 2012- 2014
In collaboration with senior staff, provided guidance to the Chief Technology Officer (CTO) to ensure success in the day-to-day operations. Communicated with board members and managed materials and details for quarterly board meetings. Extensive domestic travel for CTO and his direct reports. Managed and coordinated extremely busy calendar with extreme detail. Monitored email and replied on behalf of the CTO on related issues. Provided and coordinated team building events. Coordinated Executive off-sites and Corporate events - approximately 200 employees and coordinated International Delegation visits to local Agency following the local Government policies. Implemented processes and procedures that increased operational efficiency; managed daily functions of the office and premises. Produced high-level communications ranging from highly confidential to policies and procedures. Maintained strict confidentiality with sensitive information, financial documents, records and personal matters. Resolved issues and exercised tact, diplomacy and discretion in all written and verbal communications. Monitored costs and expense reports and worked with CTO on special projects and a digital signature software.
•Developed new customer relationships that lead into new business opportunities and increased the program revenue.
•Managed the rolled out of a new government software’s such as; eFrontburner, and eMOU.
•Created the rollout campaign, the tutorial videos and the user training plan for the District of Columbia Government rollout.
•Met DC One Fund Goals as an Agency Coordinator, met 100% of goals within 24 hours of starting the campaign.
•Effectively managed multiple simultaneous projects with continuously rolling schedule.
•Served as an Executive Assistant to the CTO, then promoted to a Project Coordinator and advanced to a Program Manager role.
•Experience identifying delays or problems and developing corrective actions.
BILINGUAL FINANCIAL SPECIALIST (Temporary Contract)
Bank of America 08/2011-09/2012
Established new and increased existing customer account relationships through sales and referrals of retail, commercial, mortgage, investments, and other line of business products and services. Managed existing clients and book of business to support the retention and growth of profitable client relationships through sales of deposit, loan, and investment products. Maintained a balancing record that is in line with policy; corrected outages and supported more difficult errors. Assisted in the review of daily reports.
•Monthly Consumer & Business products goals reached with 110% on sales.
•Successfully established, retained and deepened relationships with existing customers and new customers.
ASSISTANT PROGRAM MANAGER
CAMRIS, Bethesda, MD 09/2009 -07/2011
Managed project planning oversaw its implementation from inception to its close-out. Provided organization and logistical leadership and managerial support to CAMRIS and its CEO. Managed the project with Naval Medical Research Center Detachment (NMRCD)- Lima, Peru in areas such as; staffing, research, international shipping, and budget control. Managed the project travel arrangements, reconcilement of travel and other expenses, and control of project deliverables. Gathered and compiled data to assist in budget development activities. Organized project records and monthly reports to stakeholders. Supervised and coordinated social, government, and corporate events for CAMRIS and other contracts.
•Managed staff of three remote employees and coordinated daily operations for 110 subcontracted employees.
•Oversaw short- term U.S Agency for International Development (USAID) projects in a bi-lingual, multicultural, and remote environment through the provision of project management assistance.
USAID Peru- Millennium Challenge Corporation (MCC) data quality review
USAID- midterm evaluation of healthy communities
Managed the 2009 USAID Worldwide Mission Directors Conference
EVENT SUPERVISOR/ (Banquet Supervisor)
Marriott International, Gaithersburg 11/2008-08/2009
Supervised all phases of all type of banquet functions, coordinated activity on a daily basis. Oversaw banquet event and ensured that all service standards, department policies were followed by banquet staff. Acted as a single point of contact with the banquet host during banquet function. Responsible for making the function space visually appealing and presenting the menu offering for the event. Provided excellent customer service and ensure customer needs are met.
•Managed “High Performing” Team consisted of 30 associates.
•Successfully captured new business ventures that increased revenue.
•Implemented the Banquet event orders that ensured the success of the events, managed over 35 events that consisted of organizations ranging from government to non-profit to corporate events.
ASSISTANT PROJECT MANAGER
MULTICARDS, LIMA, PERU (Virtual Location) 11/2008-10/29/2012
Supported General Manager to develop the call Center from remote environment (USA) and assisted with the project implementation and banking needs. Conducted the selection and hiring process and wrote the company’s operation manual.
•Successfully implemented new processes that contributed to the efficiency of call center operations.
•Created the company’s operation manual from scratch. (Spanish)
MASTER OF SCIENCE IN MANAGEMENT (MSM)
Concentration in Federal Acquisition and Contract Management, Dec 2014
Catholic University of America
BACHELOR OF SCIENCE in HOSPITALITY MANAGEMENT, May 2007
University of Maryland Eastern Shore
TRAINING & TECHNICAL SKILLS
PASS Buyer, SOAR, PMP Boot Camp (PMP Candidate until 10/2019), Managing High Performing Teams, Train-the Trainer.
T. Skills: Microsoft Office Suite, PeopleSoft, Google Docs, Office 365, Quickbooks, PREZI, PASS, PEOPLESOFT FINANCIALS. Film & Video editing.
Salesforce, Remedyforce, Sharepoint, Drupal, Film & Video editing. Agile & API development experience.