Sarina Devji ** Jeanette Pl, Brampton, Ontario

647-***-**** addqsm@r.postjobfree.com

CUSTOMER SERVICE SUPERVISOR / OFFICE ADMINISTRATION / SENIOR SALES

SUMMARY OF QUALIFICATIONS:

** ***** ** **perience in business development; marketing, sales, networking and relationship building for corporate accounts

Surpassed set monthly and annual sales targets for 3 consecutive years

Experienced in accounts payable; issuing invoices, payment follow up, collection and resolving payment issues with clients

Certified in Customer Service and Sales Techniques coupled with effective customer service skills, successful negotiating and defusing tactics to help manage customer issues

Developed and maintained successful PR and business relationship with new and existing key customers

Assisted in designing & conceptualizing marketing and recruitment materials to advertise and promote events and source business through networking and PR activities

Organized, filed and maintained client database and correspondence, prepared daily activity and team reports

Coordinated and liaised with Accounts Payable department, Operations & Sales, clients and suppliers

Proficient in Microsoft Office; Word, PowerPoint, Excel, email correspondence and Adobe Photoshop

Experienced in Moveware, CRM, Traxx, SAP and basic knowledge of Oracle ERP

Excellent interpersonal and communication skills; Written: English & Hindi / Spoken: Urdu & Gujarati

Dynamic team player and reliable independent worker, able to multitask and work well under pressure

PROFESSIONAL EXPERIENCE:

AMJ Campbell Toronto, Mississauga 2018-2020

Move Manager – International Department

Manage and coordinate household moves for international clients from country of origin to final destination

Organize and maintain client database and shipment information for all import moves in transit, including inquiries and storage requests

Experience in handling big volume up to 80-90 active import moves per month

Communicate directly, effectively in timely and professional manner with all local and international agents, clients, shipping lines and internal teams to ensure proper and smooth relocation of the clients personal / household goods

Served as expert point of contact for household imports - import groupages, FCL, LCL for both air and ocean shipments

Respond to agents, customer and internal requests and notices about classification, duty rates and Canada customs documentation required to support import regulations.

Prepare customs documents, purchase orders and check requisitions for all incoming shipments

Obtain National delivery quotes - connecting agents and LTL carriers

Accurately input all shipment details and communications into company’s system using Moveware

Liaise with sales department to develop customer-specific import handling procedures to enhance delivery methods

Assist and resolve all clients concerns while providing excellent customer service client support

AMJ Campbell Toronto, Mississauga 2017-2018

National Accounts Coordinator – Home Deliveries

Managed local and National Account with over 30 agents across Canada, while maintaining company’s KPI’s

Worked proactively with business partners and internal teams to best meet accounts & customer requirements

Pitched ideas to different departments, developed strategies and demonstrated effective problem-solving abilities

to address operational or delivery issues

Used Clients Internet Portal for their individual accounts including ClearD, SAP and Extranet

Maintained regular and professional communication with business partners to assess overall satisfaction, resolve complaints and promote new services

AMJ Campbell Toronto, Mississauga 2015-2017

Front Desk / Administrative Assistant

Greeted and welcomed guests in person and on phone: answered and directed inquiries to designated department

Maintained log books, including sign-in/out logs of guests and staff, front desk expenditures, and incoming calls

Answered, managed, screened high volume of incoming phone calls on switchboard

Received, sorted, recorded and routed all incoming and outgoing mail, couriers and faxes

Maintained and ensured clean appearance and safety in the reception area and building at all times

Managed bookings for conference / meeting rooms

Liaised and monitored between vendors, suppliers and service providers and management for all services. This includes supply and maintenance of equipment, cleaning and repairs to property.

Assisted Administrative Manager with additional office duties as directed and provided executive and clerical support

for the staff including: correspondence, mail distribution, calendars, reception, and hospitality

Utilized CRM system for effective filing and retrieval systems

Issued Purchase orders for expenses of office supplies and services

Managed inventory control and evaluated budgetary expenditures of office supplies, stationery and printing material

Scoping suppliers and vendors for office renovations and maintenance while obtaining the best prices.

Decreased office expenditures 20% by implementing needed controls on stock/supplies and standardized ordering procedures

Demonstrated flexibility, participation and superb work ethic in enthusiastically taking on special projects and organizing seasonal events to encourage team participation and team building activities

Trained all new staff on reception duties

Freelancing, Toronto 2014 – on going

Events & Fashion Show Coordinator, Choreographer & Model (Part Time)

Manage and coordinate backstage team of 60-80 models, makeup and fitting artists, designers, volunteers, audio-visual technicians and facility management team

Conceptualize, manage, plan & implement from proposal to completion of Fashion Shows & Themed Events

Interviewed clients / organizers to understand event scopes of work, establish budgets, plan, design and execute proposal event maintaining time lines

Propose ideas and suggestions to clients / organizers to better or create unique event

Organize and manage administrative logistics of all events planning, including venue scouting, contract signing, hiring, placing orders, decor concepts, marketing and promotions

Provide training, placement and supervision for all coordinators & models for required shows

Maintain PR with event organizers, vendors, service provides and suppliers to obtain best prices, quality and delivery

of products ensuring smooth and timely execution of the event

Design and Conceptualize marketing and recruitment materials to advertise and promote events

Liaise with clients via phone calls/emails to identify their needs and to ensure customer satisfaction

Proactively handle any arising issues prior to the proposal and the day of the event

Maximize business potential by providing outstanding creativity and final product ensuring 100 % client retention

AMJ Campbell International, Mississauga 2014-2015

Accounts Payable

Disbursed petty cash by recording entries and verifying documentation.

Approved and recorded invoices and requisitions received for goods and services

Generated and submitted invoices based upon established accounts payable schedules and terms, resulting in

98% reduction in payment errors and check reissues

Investigated discrepancies and got the invoice corrected based on the agreed quote or final charges

Maintained historical records through hardcopy documents, and listing of accounts payable in accounting system

Identified agents to be paid and managed the weekly check run, processed payments via check and wires transfers

Received statement of accounts and verified balances match against approve invoices

International Fashion Festival Toronto, Toronto 2012

International Designers & Talent Manager (Intern) plus Ramp Model

Assisted management team as the head coordinator with planning, managing and implementation of the Fashion Show

Coordinated with International Designers, Models & Talent from UK & South Asia and local talent

Managed, organized and coordinated teams of volunteers for logistics, media, hospitality, backstage etc.

Acted as single point of contact for event schedules, photo shoots, fittings, training, choreography and travel dates

Prepared and managed itinerary and welcome kit for international designers & talent

Maintained database for models, designers and talent

Resolved any issues between talents, designers, Models and Hair & Make-Up Team

Tameer Investment Holdings, Dubai 2005-2009

Senior Sales Consultant

Boosted sales by 110% exceeding monthly target by effectively managing customers, agents and promoting latest project

Acting Manager and Team Lead during Sales Manager’s absence

Maintained top two positions for highest sales every year by pushing to exceed monthly and yearly sales targets

Assisted in organizing local & international exhibitions and events (luncheons for agents and clients)

Identified and maintained excellent PR with agents to increase sales and handle high net worth clientele

Worked to developed network by identifying and pursuing new leads, sourcing agents and attending industry events

Generated network and new business through effective prospecting, territory planning and relationship building

Provided high level of tailored service to every client to build lucrative and lasting partnerships, retaining 100% of clients

Planned and executed sales strategies for current and upcoming project through various sales activities

Met regularly with manager and agents to discuss sales strategies and generate 100% closing

Trained assigned real estate agents and their team on our products and special offers or promotions

IFA Hotels & Resorts, Dubai 2003-2005

Sales Consultant & Marketing Assistant

Reported to both VP of Sales and the Marketing Manager

Prepared marketing materials and assisted in organizing international, local exhibitions and events

Monitored and tracked all press releases related to company or competition

Scheduled meetings and appointments for the Marketing Manager and handled all correspondence

Traveled overseas for property exhibitions, product demonstration and features at customer locations and special events

Coordinated and ordered company’s collateral, audio visuals and stationery needs

Closed over 80% daily sales after contacting potential customers to educate them on IFA projects

Maximized business potential by providing excellent customer service and ensuring 80% client retention

EDUCATION:

Certificate Program – Fashion and Event Planning (Course - Continuing Education) 2011

Ryerson Polytechnic University, Toronto

Bachelor of Business Management (3yr Degree program, completed 2yrs) 1998

Ryerson Polytechnic University, Toronto

Ontario Academic Credits (Grade 13) 1995

Marc Garneau Collegiate Institute, Toronto

VOLUNTEER WORK:

Organizing Charity and Community Fashion/Dance Shows (Dubai & Canada)

Volunteered at Community Centers - Lost and Found Section & Memorabilia Stand

Coordinated events for fundraising initiatives and non-profit shows (Canada)

REFERENCES AVAILABLE

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