Office Administrative Assistant
Resume:
DENISE L. BAKERIAN
**** ***** ***, *********, ******* 34744
518-***-**** addpqt@r.postjobfree.com
Dedicated, skilled professional with more than a decade of diversified experience in the administration and management of various healthcare practices and other organizations with the highest level of integrity, confidentiality and the distinct ability to blend business sense with creative expertise in order to contribute toward impactful business solutions and client-centered service.
SKILLS/EXPERTISE
Document Creation and Review ● Office Management ● Administrative Leadership
Hiring ● Mentoring ● Systems Design and Monitoring ● Timeline Maintenance ● Managed Office Supplies and Inventory ● Arranged domestic and International Travel ● Preparation of Expense Reports ● Electronic Scheduling ● Electronic Medical Records ● Highly Confidential Support
Information Organization ● Training Materials Development ● Attended and Maintained Continuing Education Programs ● Third Party Communication ● MS Office Word, Excel, PowerPoint, Outlook
PROFESSIONAL EXPERIENCE
Ellis Hospital – Central Scheduling, Schenectady, NY July 2013 – June 2019
Patient Access Representative II (Full-Time)
Verification of patient demographics and proper insurance allocation
Interaction with insurance companies and other medical professionals
Interaction with patients to verify information, provide financial updates, and assist with insurance issues
Data input, faxing of medical records, scanning of patient authorizations to be merged electronically
Support healthcare practices with comments that allow them to ask appropriate questions of patients upon patient arrival to appointment
Scheduled outpatient surgical procedures for Gastroenterologist Department, notifying patients of any potential upfront copays prior to the procedure
Adherence to mandatory education, annual health assessments, and current inoculation policies
Provided on-going monitoring to ensure that correct paperwork was in place and ready for office professionals to complete upon patient arrival
Model AIDET guidelines in all interactions with patients and staff
Ellis Medicine – Dental Office, Schenectady, NY May 2013 – July 2013
Clerical Coordinator (Temporary Support)
Interaction with patients, staff, and other professional entities in a friendly, professional, and courteous manner.
Adherence to medical, legal, and ethical responsibilities, including patient confidentiality
Utilized telephone, email, and computer, including electronic scheduling via SoftDent program
Facilitation of patient appointments and patient support
Routine riling, general typing, evaluation and distribution of office mail and telephone communications
Ellis Medicine – Bariatric Center, Schenectady, NY September 2012 – May 2013
Medical Secretary (Full-Time)
Greeted all residents in a friendly, professional, and courteous manner, answered telephone politely and consistently identified self and facility by name as to present the facility in a positive manner, as well as took complete and accurate phone messages
Verification of patient demographics and proper insurance allocation
Monitored fax machine and routed pertinent information regarding patients to the appropriate staff
Provided typing services for clinical staff, scheduled appointments, answered phone, greeted patients, updated instructional material for patients for potential surgeries and nutritional fact sheets
Daily Money reconciliation
Facilitate in the organization of patient material in regards to surgical processes before and after surgery
Ellis Medicine – Sleep Disorders Center, Schenectady, NY July 2011 – September 2012
Clinical Secretary (Part-Time Position)
Greeted all residents in a friendly, professional, and courteous manner
Answered telephone politely and consistently identified self and facility by name as to present the facility in a positive manner, as well as took complete and accurate phone messages
Verification of patient demographics and proper insurance allocation
Attention to detail and patient needs
Attended staff meetings, documented and transcribed all meeting minutes
Preparation of audit tracking reports (Patient Exit Surveys and Signal Quality Performance)
Perform patient registration, assembles/prepares charts appropriately and business office duties
Provision of pre-procedure education/instructions to patients, physicians and family or significant other
Routine filing, general typing, evaluation and distribution of office mail and telephone communications
Ellis Mental Health Outpatient Clinic, Schenectady, NY September 2010 – July 2011
Mental Health Practice Coordinator (Part-Time Position)
Provided typing services for clinical staff, scheduled appointments, answered phone, greeted patients
Maintained Medical Records: filing, obtaining, and faxing to other doctors
Arranged transportation: for patients and for staff with pick-up orders for ambulances and authorities
Ensured that paperwork was complete and accurate
Designed excel spreadsheet to track patient/physician activities during weekly meetings
Bechtel Marine Propulsion Corporation, Schenectady, NY January 2000 – September 2010 Administrative Assistant/Office Manager (Full-Time Position)
Highly Classified (Security Clearance) for Fleet Support Operations; Leadership and managerial training support for seven field offices around the world; Personnel confidentiality; Oracle database utilization; Designed and implemented letter book system used nationwide; Preparation, publication and distribution of documents; Designed and developed and implemented letter templates for utilization by all facilities; Trained administrative, engineering and managerial staff on use of templates; Recruitment of administration staff and mentoring. Involved with Safety Committee keeping track of employees during all drills and/or facility evacuations. Kept track of all office equipment and upkeep. Ordered office supplies with outside vendors. Managed and coordinated conference room schedules and utilization of office meetings, scheduled submarine/aircraft carrier tours working in direct contact with Commanders abroad, calendar and appointment management, arrangement of domestic and international travel reservations, prepared and processed expense reports for submission for all Managers and Engineers within department. Managed phone directories, organizational charts, group calendars, shared folder access and usage, distribution of both incoming and outgoing mail.
General Electric Turbines, Schenectady, NY July 1998 - November 1999
Administrative Assistant (Temporary Position)
Phase I Environmental Site Assessments; Subsurface investigations; Lead-Based Paint/Asbestos surveys; Bids/Proposals; Managing safety manuals; Marketing statement of qualifications
McLaren/Hart Environmental Engineering Corporation, Albany, NY January 1988 - July 1998 Administrative Assistant/Marketing Coordinator (Office Closed July 1998)
Office administration; Hiring, Mentoring and training of staff; Designed and implemented letter book system for 25 offices nation-wide. Typed all Phase I/II Environmental Assessments, Subsurface investigations, Lead-Based Paint/Asbestos surveys, bids/proposals, memorandums, and minutes of meetings. Upkeep and management of filing system for the office and ability to transfer records to other offices nationwide on an as needed basis. Ordered office supplies with outside vendors. Managed all incoming and outgoing mail. Managed calendars for all staff and conference room schedules.
EDUCATION AND AWARDS
Medical Administrative, A.A.S. Bryant & Stratton College (September 2010 – May 2012)
Healthcare Administrative Management, B.S. Bryant & Stratton College (June 2012 – April 2015)
oPublic Health Coordinator
oMember of Alpha Beta Kappa
oSumma Cum Laude Graduate
oOutstanding Achievement Award
oPerfect Attendance/Deans List
REFERENCES
Cecelia Lynch
Vice President of Patient Care Services/Chief Nurse Executive
Lowell General Hospital
295 Varnum Ave, Lowell, Massachusetts
addpqt@r.postjobfree.com
Lisa Cherry
Front Office Manager
Hometown Health Center
1044 State Street, Schenectady, New York
addpqt@r.postjobfree.com
518-***-**** ext. 4246
Laurie Lanne
Scheduling Coordinator, Wound Care
Ellis Hospital
1101 Nott Street, Schenectady, New York
addpqt@r.postjobfree.com
518-***-**** (w)
518-***-**** (c)
Roseanne Neuhaus
Sleep Disorder Center
Ellis Hospital Health Center
600 McClellan Street, Schenectady, New York
addpqt@r.postjobfree.com
Michelle Archanian
Medical Coder I, Dental Office
Ellis Hospital Health Center
600 McClellan Street, Schenectady, New York
addpqt@r.postjobfree.com
Jack Wilson
Chairman of the Board of Supervisors of Fulton County
Supervisor Town of Johnstown
332 State Highway 349, Gloversville, New York
addpqt@r.postjobfree.com
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