WALLOVER VERANGA ALVAREZ
Address: Blk ***A Admiralty Drive #10-204 Singapore (751359)
Birth date: May 5, 1990
Hand phone: +659*******
Email: addnjo@r.postjobfree.com
Professional Summary
Motivated sales person with 4 years + experience. Proven track records of exceeding sales goals in a competetive environment. Quickly determine customer needs by asking questions to close deals.
Career Profile:
Excellent customer service skills (establishes good rapport with customers)
Possesses strong analytical and problem solving skills, with the ability to make well thought-out decisions, excellent interpersonal and above average communication skills
Hardworking, reliable, assertive, clever, independent, passionate, goal-driven, disciplined, well-rounded, highly motivated, very high sense of responsibility
Ability to handle high-pressure situations and maintain high degree of patience even in the toughest circumstances
Goal driven
Highly effective at multi-tasking, flexible, and fast learner
Ability to work in multicultural working enviroments
Customer service mindset
Work Experience:
Sales Consultant
Real Yoga PTE LTD
June 1 2016 – present
Duties:
Consistently consider alternative, creative means to achieve the club’s goal of all membership recruitement, engagement, fullfillment and renewal
Manage all sales enquiries and sales leads through setting appointments,providing relevant information to members and conducting tours as required
Work towards approved daily targets as agreed with the General Manager
Develop a deep understanding of the membership offering and be able to confidently promote membership benefits program
Financial Advisor
Sun Life Financial
November 2014 – June 2016 (Part-time)
Markets and sells different life insurance policies to potential buyers
Helps clients to create variable plans for managing their finances
Engages established clients and interview them to assess their risk tolerance and financial goals
Recommends a mix of investment such a stocks, bonds, mutual funds and helps clients to reach their goals for college savings, retirement and wealth building.
Commis Chef
Queen Mary 2, Cunard Lines Company
July 9, 2014 – January 26, 2016
Duties:
Rotated and worked at various stations to have an excellent understanding of how the kitchen operates
Assigned by the Sous Chef to clean and sanitize kitchen from time to time
DeveIoped an immense knowledge of Cruise ship and catering services and functions
Adhered to strict regulations and standards of public health, safety and sanitation
Maintained high standards of hygiene and made sure to perform food safety techniques
Tasted food items on random basis to assure quality meets specified standards
Ensured adherence to USPH guidelines and recipe books
Helped more senior chefs to prepare breakfast, lunch, dinner and midnight food in the buffet line; Helped serve both hot and cold food
Maintained a clean and organize work station while preparing food items for service and properly prepared and executed recipes assigned
Galley Utility
Queen Mary 2, Cunard Lines Company
December 22, 2013 – July 8, 2014
Duties:
Looked after the maintenance of galley cleaning equipments and ensured efficient usage
Prepared reports for all defeciencies in the galley equipment in the assistance of the supervisor
Monitored all wastages of food from galley equipment to ensure proper disposal
Ensured usage of safety gear in cleaning procedures to prevent any harrmful chemicals
Line Cook
Italiannis Restaurant, Bistro Group of Companies
September 19, 2011 – October 19, 2013
Krazy Garlik Restaurant, Bistro Group of Companies
March 27, 2011 – Sept 12, 2011
Duties:
Strong hands-on experience in line service food preparations and cooking
Developed my expertise in cooking pizza, pasta, salad, grilled and fry items
Enhanced my ability to season, garnish and arrange food creatively and attractively
Developed an outstanding customer service skills
Maintained a clean and sanitary kitchen area and equipment
Head Waiter
Simplicio Elegante, Bar and Restaurant
December 19, 2010 – March 20, 2011
Duties:
Visited each table of dining area on a day by day basis,ensuring guest are completely satisfied with the food and service
Directed, oversaw, and evaluated the performance of hospitality workers
Ensured that the restaurant workers follow strict company policies at all times about appearance, cleanliness, and hygiene
Waiter
Aristocrat Restaurant, Parties, Banquets and Dining Restaurant
July 18, 2010 – December 18, 2010
Duties:
Explained menu items and food content to guests
Responded to special requests
Strived to exceed guest expectations
Ensured a clean, safe and sanitary environment
Assisted with setting up the place for parties and events as well as cleaning up
Trainings Attended:
Courses Company
First Aid, Nov 27 2014 Queen Mary 2, Cunard
Manual Handling, Nov 26 2014 Queen Mary 2, Cunard
Food Hygiene (Essential Food Safety), March 31 2014 Queen Mary 2, Cunard
Security Awareness, March 29 2014 Queen Mary 2, Cunard
NC1, Nov 2013 Singa Ships Management
Anti Piracy Awareness, Oct 23 2013 Singa Ships Management
Housekeeping Utility training course, March 11-15 2013 Singa Ships Management
Galley Utility Training Course, March 4-8 2013 Singa Ships Management
Marlins English Exam, Feb 8 2013 Singa Ships Management
Basic Safety Training, Dec 7 2012 Fareast Maritime Foundation
Crowd Management, Oct 2012 Fareast maritime Foundation
Hotel Familiarization, Feb 22 2008 Diamond Hotel Manila
Educational Qualification:
2007-2010 Philippine Women’s University
University Taft Avenue, Manila
Bachelor of Science in Hotel and Restaurant Management
2003-2007 Colegio De Sta.Ana
Secondary Sta. Ana, City of Taguig
1996-2003 Pateros Catholic School
Primary Pateros, Metro Manila
Character References:
David Lim
General Manager
Real Yoga PTE Ltd
Nicholas Oldroyd
Executive chef
Queen Mary 2 cruiseline
Jay Picadizo
Kitchen Manager
Italiannis Restaurant