RITA E. CHACON

*** ******* *** *

Chambersburg, Pa. 17201

717-***-****

addnhi@r.postjobfree.com

Objective

To obtain a position which will continue to challenge and enhance my skills

Education

Wilmington College, Master of Science Degree in Community Counseling

Wilmington College, Bachelor Degree in Behavioral Science

Delaware Technical & Community College, Associate Degree in Human Services

specializing in drug and alcohol counseling.

Delaware Technical & Community College, Diploma in Allied Health Studies

Qualifications

Administration and Management

•Responsible for management of accounts receivable and accounts payable for a construction company, tire service center, Ophthalmologist’s office and own business

•Responsible for completing reports of client participation, statistical information, and issues related to program functioning, including mental health related issues

•Responsible for completing treatment progress summaries for evaluative review for continuation of services

•Supervised and delegated work from five to eleven employees as foreman of a cleaning service company, as a program director in the Salvation Army, Clinical Supervisor for an in-patient Therapeutic Community, Program Director for an in-patient Therapeutic Community, Behavioral Therapist for clinical care of children, Office Manager/Patient Care Coordinator for doctor’s offices

•Supervised employees at Anecon Construction Company, Recovery Center of Delaware, Key North, Key South, Vision and Conceptual Development Center,

•Trained employees of necessary job requirements including license regulations for DSAMH program, Key Program, Diversion Drug Court program, and DUI program as well as other different agencies of previous employment

•Ordered necessary supplies and materials for office operations, program operations, and particular projects coordinated with sub-contractors

•Managed a multitude of different programs offered at the Salvation Army

•Developed and implemented intake procedures for client admissions into residential treatment program

•Developed and managed system for staff to utilize in managing caseload and records keeping

•Responsible for community outreach programs in the Spanish Community to establish client base

•Established, developed, and monitored program schedule for visiting group facilitators

•Managed daily operations of In-patient drug treatment program

•Supervised and Managed staff to ensure safe treatment environment as well as staff adherence to policy and procedures

•Established policies and procedures at local site of programming within the realm of treatment programming

•Monitored and maintained budgetary constraints within proper operation of programming

•Provided internal training sessions of staff as well as promoted external training for staff to attend to assist in skill building

•Established and Promoted programs to help build teamwork and positive work environment

•Completed and processed client intake information

•Completed and processed pertinent paperwork regarding client billing

•Responsible for auditing client charts to ensure compliance with State Regulations for client treatment and charting

•Developed course curriculum for student learning

•Implemented coursework with interactive instruction

•Developed testing apparatus for analysis of student learning

•Submitted grades for student progress reviews and report cards

•Calculated and prepared payroll

•Develop insurance policy quotes for pending policyholders, finalize and bind policies.

Communications and Human Relations

•Supervised staff, counselors, and therapists in an in-patient and out- patient treatment program, democratic and therapeutic community formats, as well as in medical facilities

•Supervised program operations in a residential therapeutic community

•Managed and maintained positive relations with the department of corrections warden and deputy warden, as well as other officers in relation to the therapeutic community within the correctional facility

•Counseled 10 to 80 clients in an in-patient and out-patient treatment atmosphere

•Communicated with parents, teachers, support staff, and clients on treatment goals

•Provided guidance and intervention modalities in treatment to parents, teachers, support staff, and clients

•Counseled Spanish speaking clients in DUI program, Behavioral Rehabilitative Services, Probation, and out patient facilities

•Presented case status reports to the Courts

•Interpret/Translate as needed for medical, mental health appointments, court and other activities in which clients needed assistance in understanding

•Coordinate services from crisis to in-patient services

•Complete precertification requirements with client’s insurance providers

•Tutored visually and hearing impaired and other students with school work in such

areas as Nursing, English, Sciences, and Human Services studies

•Crisis intervention

•Assisted clients and customers on a daily basis as needed

•Able to communicate and understand Spanish

•Coordinated and schedule admissions into treatment program

•Coordinated and scheduled admissions to doctor’s offices, different modalities

•Intake counseling

•Completed assessments of clients to determine appropriateness and eligibility for prospective treatment programs

•Teaching life skills to adolescents between the ages of 11 and 18

•Discussed processes and educate parents to learn more about how to help their children obtain treatment goals

•Assist policy holders with concerns related to their policies

•Process payments for policy holders

•Work with additional interested parties to ensure information is accurate for policyholders.

Organizational Abilities

•Case managed up to 75-80 clients in an out-patient setting

•Scheduled appointments. supervision appointments, staff meetings, and maintained treatment functions on time

•Completed and processed necessary paperwork for clients, patients, and customers

•Developed and maintained filing systems on clients and efficiency of office operation

•Maintained charts on clients, completed reviews, and maintained pertinent information necessary for client progress regulations, as well as student records

•Maintained supervision of client charts on schedule as required by State Licensure

•Skills in performing research and the analysis of research

•Audit charts for state license requirements, prepare and submit monthly reports

•Planning and implementing course curriculum

Additional Information and Certifications

CPR and First Aide Certified

Licensed Insurance Producer in Accident, Health, Life, and Property and Casualty

Bilingual

Clearances renewed December 2017

Licensed Sales Producer

Allstate, Waynesboro/Chambersburg, Pa. May 2019 to present

Customer Service Representative

Red Oak Insurance, Chambersburg, Pa. Dec. 2018 to May 2019

Crisis Intervention Specialist

Keystone Behavioral Health, Chambersburg, Pa.-Dec.4, 2017 to Oct. 30, 2018

Interpreter

Chacon Interpretation Services, contracted by Southern Maryland Interpreting October 2015 to August 2017

Registrar

Med Star St. Mary’s Hospital, Leonardtown, MD- May 2016 to December 2016

Medical Receptionist

Charles Regional Urgent Care, La Plata, MD – October 2015 to May 2016

Insurance Customer Service

Red Oak Insurance - Chambersburg, PA - September 2014 to December 2014

(While I was working full time at JUMP)

Jump Therapist

Manito-Laurel Life-York County Courts - August 2011 to December 2014

(transferred from Behavioral Specialist position)

Behavioral Specialist/Mobile

Manito-Laurel Life - Chambersburg, PA –December 2011 – August 2011

Office Manager/Patient Care Coordinator

Vision and Conceptual Development Center- September 2010 – December 2011

Chevy Chase, Maryland

(transferred departments from Dr. Prasad's office)

Dr. Prasad's office - Rockville, MD - March 2009 to September 2010

Therapist/Supervisor

Momentum Services - Chambersburg, PA - October 2008 to March 2009

Counselor/Instructor

Abraxas - South Mountain, PA - March 2008 to October 2008

Line Worker

Manpower - Shippensburg, PA - January 2008 to March 2008

Phone Sales Consultant

Winner Auto Center - Dover, DE - March 2007 to January 2008

Program Director

Civigenics - Sussex Correctional Institution, Key South Program- March 2005 to March 2007

Counselor III/Auditor

Gateway Foundation - Delaware City, DE - August 2004 to March 2007

(Position served at the same time as Program Director/Master Mental Health Clinician)

Assessor

Civigenics - Northeast Treatment Centers-August 2005 to September 2005

(Part time employment while working full time with Gateway and Civigenics)

Kirkwood Detoxification Center Wilmington Delaware

Promoted to Program Director March 2005

Sussex County Correctional Facility

Master Mental Health Clinician

Civigenics - New Castle Region of Delaware- August 2004 to March 2005

Admissions Coordinator/Supervisor

Gateway Foundation - Delaware City, DE - April 2004 to January 2005

Program Coordinator

Northeast Treatment Center Recovery Center of Delaware-Delaware City, De.- April 2003 to April 2004

(Company lost Contract/ bought by Gateway Foundation)

Clinical Supervisor

Multipurpose Criminal Center- Wilmington, DE - April 2002 to June 2003

Intake Counselor

Open Door Incorporated - Newark, DE - March 2002 to April 2002

(agency restructured programing)

Counselor

Open Door Incorporated - Newark, DE - August 2001 to March 2002

Diversion Case Manager

Kent County Counseling - Dover, DE - March 2001 to August 2001

Counselor

Northeast Treatment - Delaware City, DE - April 2000 to March 2001

Resident Manager

Northeast Treatment - Delaware City, DE - November 1999 to April 2000

Staff Coordinator

Ready Staffing Inc - Dover, DE - March 1999 to August 1999

Program Director

Salvation Army - Dover, DE - December 1997 to March 1999

School Bus Driver

Dawson Bus Lines - Camden, DE - August 1997 to March 1999

Summer Camp Counselor

Salvation Army - June 1997 to August 1997

Peer Tutor

Delaware Technical - Dover, DE - January 1996 to June 1997

Clerical Secretary

Delaware Technical - Dover, DE - October 1995 to May 1997

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