REBECCA ALAO

Result oriented Business Analyst, skilled in leading the refinement, development, delivery and support of effective business solutions. Strong leadership Acumen, resulting in the successful and timely delivery of projects. Self-motivated, customer driven and process oriented with strong interpersonal skills managing with local and remote teams as well as vendors, across multiple development technologies and processes.

TOOLS: Microsoft Power BI, Excel, Service Now, Salesforce, Agile Methodology, Presentation, Research

Business Analyst

Venice Engineering (Dec 2018- Feb 2020)

Manage several cross-functional teams of experienced Solution Architects and Developers in CRM/ERP projects where Agile methodologies were used in delivering successful business solution

Gather business requirements and work on building design model for stakeholders that fits their specification.

Participated in the analysis and design of system solutions, aiding and directing the development team leveraging the SDLC model from concept, analysis/requirement through development, QA and Implementation.

Facilitate meetings/workshops with stakeholders to gather & document requirements and explore potential business solution.

Facilitate sprint planning, sprint demo and retrospective meetings.

Leverage advance excel, pivot table, VLOOKUP, HLOOKUP to manipulate data.

Support the Sr. business analyst with analytics projects, including customer segment- based KPI, customer lifecycle analysis, and multichannel response to CRM programs.

Sales Partnership Analyst

Dell Technology (Nov 2017 – Sep 2018)

Delivered an exceptional level of sales service to each customer by listening to concerns, answering questions & recommending a suitable product.

Collaborated with C- level executive leadership to execute strategic project initiatives.

Designed and communicated basic conceptual data and process models to stakeholders and the technical team.

Developed growth strategy within the channel, increasing sales quota by 110%.

Built strong relationship with partners that resulted in customer satisfaction.

Built quotes to client's specification using Salesforce, that helped in meeting and exceeding sales target for consumer products.

Nurture and cultivate partnership with channel distribution.

Customer Relationship Manager

Venice Engineering (Mar 2016 – Nov 2017)

Analyzed business/management data, submitted comparative alternatives and recommended optimum methods of business operations and processes.

Developed positive rapport with existing clients to increase loyalty and satisfaction.

Improved customer’s confidence level to 95% (from 75%) by analyzing each customer's pain points and developing solutions.

Liaised between customers and management to provide customer feedback and resolve inquiries.

Achieved client loyalty through quality, productivity, service and proactive management.

Connected with current customers to assess satisfaction, determine needs and offer new services.

Managed and retained twelve existing client accounts.

Analyst

Interswitch Limited (May 2012 – Dec 2015)

Gathered critical information from meetings and various stakeholders and producing useful report.

Performed detailed requirements analysis, documented processes and performing some user acceptance testing.

Gather business requirements and work on building design model for stakeholders that fits their specification.

Performed required analysis, design of system solutions and working along side the development team through out the implementation process.

Facilitated sprint planning, sprint demo and retrospective meetings.

Collected, evaluated, analyzed and report data in other to increase the productivity of sales.

Analyze sales and performance record; also interpret the overall sales result that will result in promotion recommendation.

Provided leadership, coaching, guidance and training to junior employees.

EDUCATION & CERTIFICATION

Salesforce Admin Training May 2020

Microsoft Power BI Training Jan 2020

Data Techcon, CA

Masters in Business & Management July 2017

Concordia University Texas

B.SC Accounting Jun 2010

O.O University

P: 832-***-**** E: addnbz@r.postjobfree.com

TECHNICAL SUMMARY

WORK EXPERIENCE

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