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Customer Service Representative

Location:
Toronto, ON, Canada
Posted:
June 04, 2020

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Resume:

BUSOLA AKINBOMI

Toronto, Ontario Phone: 548-***-**** E-mail: addlyt@r.postjobfree.com

Objective

An experienced and dynamic AML/ATF, compliance and due diligence officer with sound in depth knowledge and experience of AML/ATF, compliance and regulatory monitoring and reporting functions seeking a position in an AML/ATF, compliance and regulatory role where my knowledge and experience on the job can be enhanced and well utilized.

Profile

Thorough knowledge of AML/ATF, compliance and due diligence monitoring and reporting roles with over 5 years work experience.

In-depth knowledge and skill in data analysis, investigation and report generation.

Great interpersonal skill with the ability to work within a team setting and independently.

Excellent written and oral communication skills in English .

High level of computer literacy and very good knowledge of Microsoft packages (word, excel outlook).

Strong analytical and problem solving skills with the ability to meet deadlines and surmount targets.

Staying abreast with AML/ATF requirements, procedures and sharing knowledge with team members.

Employment Experience

CIBC

Credit Card Department (Customer Service Representative) October 2019 till date

Attending to customer’s inquiries with appropriate customer due diligence and ensuring up to date Know Your Customer (KYC) tools on all accounts.

Identifying high risk accounts and conducting enhanced due diligence appropriately.

Acting as a first line of defense in the AML monitoring and investigation by identifying suspicious transactions and escalating appropriately.

Enlightening clients on features, benefits and ways to safeguard their credit cards.

Ensuring excellent customer service experience for all credit card customers.

Zenith Bank Plc

AML Monitoring and Investigation Officer December 2014 - June 2019

End to end AML Investigation and filing of suspicious transaction with the appropriate regulatory body.

Identified, monitored, investigated and reported suspicious money laundering activities that occurred in the bank by reviewing of unusual transaction reports and alerts generated by AML reports.

Review and analysis of information related to money laundering, terrorist financing, sanction violation and other high risk activities.

Obtained documentary proof of suspicious transactions and ensured effective audit trail/ record keeping of these identified and reported transactions.

Contributed to the maintenance of the bank’s AML, ATF, risk mitigation and control policies with strong emphasis on the identification of reasonable pointers to Money laundering and or terrorist financing activities.

Preparing of report of case by case activities with appropriate recommendations to senior management and regulatory filings.

Continuous knowledge of AML/ATF related issues with emphasis on policies and procedures, criminal typologies, industrial best practices and identifying trends.

Co-facilitator for training of colleagues and members of staff as well as providing up-to-date information on AML, Bribery, Fraud and other financial crimes

Zenith Bank Plc

Financial compliance/Due Diligence Officer September 2013 - December2014

Conducted enhanced due diligence on accounts opened by team members with emphasis on those of high risk individual and Politically Exposed Persons (PEPs) and escalation of violation of compliance and regulatory standards.

Ensured proper identification and classification of PEPs and clients associated with risk using appropriate KYC tools

Coordinated, motivated and efficiently led team members with emphasis on policy and procedure adherence.

Ensured strict and proper adherence to laid down bank policies and procedures by all team members and carefully mentored team members in identification and mitigation of Money Laundering transactions or activities.

Provided excellent customer service to both internal and external stakeholders of the bank using appropriate KYC tools.

Zenith Bank Plc.

Bank Teller / Financial Service Representative March 2008 -August 2013

General interphase with the bank’s customers using KYC tools and ensured that optimum services were rendered.

Received, paid cash and other bank’s instruments on behalf of clients in accordance with bank’s policies and procedures.

Processed and paid State and Federal government’s tax collection.

Processed the payment of utility bills on special platforms such as paydirect, e-tranzact, Lagos state e-payment platform.

Paid and processed foreign currency such as Pounds, Euros and Dollars on the western union payment platform.

ATM management functions which includes loading of ATMs, posting and reconciling of ATM transactions and journals.

Educational Background

Certified Anti Money Laundering Specialist (CAMS) In progress

Advanced Diploma in Accounting and Business 2018

ACCA

Bachelor of Science (BSc.), Microbiology

Obafemi Awolowo University 2006

Trainings Attended

Several trainings in AML monitoring and investigation, operational risk management, and customer service management.



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