Shawn A. Fried, PMP

**** ** ****** **. #****

Portland, Oregon 97209

480-***-****

addleo@r.postjobfree.com

Professional Experience Senior Project Manager with extensive experience overseeing a variety of projects across an organization including IT, Business Operations, Compliance, Broker Reimbursement, Web, Marketing, Rapid Process Improvement, CRM, and corporate strategic planning. Well-developed skills gathering requirements, reviewing scopes of work, managing resources, scheduling tasks and deliverables, collaborating with multiple teams and departments, vendor/contact management, and ensuring projects are completed on time and within budget. Experience working and presenting proposals to C-suite executives, and the Board of Directors.

STANDARD INSURANCE, PORTLAND, OR

November 2019 – February 2020

Project Manager III (Contractor)

Responsibilities

Supported the corporate project portfolio and maintain PMO policies and procedures

Developed project plans and led set up of PFML and FML programs on a national level

Led several teams which involve multi state entitlement regulation and coordination of benefits regulation

Completed my phase of the project in a Waterfall/Agile environment

Coordination with IT Project Management

MODA, INC., PORTLAND, OR

June 2018 – November 2019

Project Manager II

Responsibilities

Supported the corporate project portfolio and maintain PMO policies and procedures

Master of project plans and led several project efforts

Understanding and mastery of corporate governance

Led several teams which involve CMS, DOL, and IR regulation

Completed several projects in a Waterfall/Agile environment

Implemented 2019 New Products, working on 2020 New Products (multi-state)

Automating CMS EDI transactions for RAPS/EDPS

Implementing CRM solution (SalesForce)

Vendor Selection, Procurement, RFI, RFP, SOW, Contracting, Vendor Management,

Implemented a PMO Risk Management Policy and Procedure

IT Project Management, Intern Management, for automated reporting solutions Achievements

Led Project met business goals for enrollment growth >10% in a multi-state area

Led team to develop an entirely new Provider Network (2000 Provider EPO)

Led team to implement new vendor value-add services to new benefit plans

Current leading a project team to pull CMS EDPS/RAPS transactions in-house

Currently leading effort to outsource a subsidiary company’s internal business processes to a third-party vendor

JP GRIFFIN GROUP, SCOTTSDALE, AZ

March 2017 – January 2018

Director of Underwriting (Project Manager)

Responsibilities

Provided IT Project Management, Intern Management, for automated reporting solutions for wellness, and utilization

Maintained master project plans and led several project efforts for automating the underwriting manual processes

Vendor Selection, Procurement, RFI, RFP, SOW, Contracting, Vendor Management, and Risk Management

Served as Director of Underwriting

Serve as a Large Group Underwriter on new and renewing business

Perform rate analysis and forecasting for Group Health Insurance

Contributing author for website content

Present to clients plan performance and support sales team in a consultative role Achievements

Led automated reporting project which reduced administrative costs through FTE acquisition avoidance

Supervised contract with a third-party vendor to analyze utilization data to produce actionable reporting for our business clients

BLUE CROSS AND BLUE SHIELD OF ARIZONA, PHOENIX, AZ June 1998 – February 2017

Senior Project Manager/Group Underwriting and Finance Responsibilities

Serving as Project Manager responsible for overseeing various projects across the organization for Business Operations, Compliance, Crisis Management, Broker Reimbursement, and Broker Commissions Strategy. Work on project implementation teams responsible for transitioning an underwriting legacy system and implementing a new underwriting system.

Strategic design of corporate goals

Gather business and functional requirements, define project scope, develop timelines, schedule deliverables, and assign tasks.

Lead cross-functional teams that include developers, DBAs, IT and business executives, end users, testing teams, and training teams.

Present weekly status updates to executive management; track and report project milestones.

Determine business requirements and develop, test, and deploy solutions.

Maintain master project plans and lead small-scale project efforts.

Serve as a Large Group Underwriter on new and renewing business; manage a multimillion-dollar book of 51+ businesses.

Vendor Selection, Procurement, RFI, RFP, SOW, Contracting, Vendor Management, and Risk Management

Achievements

Held a leadership role on project teams that streamlined and automated several processes, including Crisis Management, 5500 Disclosures, and Financial Provision revisions to Group Contracts.

Developed a method to reduce the Invoice Cycle Process that saved the company more than $90,000 per year in interest float.

Participated on Rapid Process Improvement Teams as a Facilitator.

From 2010 – 2013, managed a team of four FTEs in Large Group Underwriting; Served as a Project Manager and co-leader of cross-departmental teams on complex Broker Commission, Health Care Reform-related issues.

Senior Project Manager/Group Underwriting and Finance June 2005 – June 2010

Responsibilities

Directed high-level projects and reviewed multiple projects assigned to Corporate Project Management. Coordinated project definition, scope, requirements, design, implementation, and modification activities in conjunction with technical and functional areas and executive management.

Led project teams with up to 150 employees comprised of IT Programmers, Corporate Executive Sponsors, and other stakeholders throughout the organization.

Provided necessary cost estimates and benefit analysis for systems and large projects.

Collaborated with the Legal Department and outside vendors on contracts with the Finance VP to develop budgets, and with the Compliance Department for government-related jobs.

Updated the Corporate Project Management Strategic Plan with a focus on effective processes, templates, and tools that delivered well-managed, auditable project outcomes.

Oversaw the implementation of enterprise project portfolio processes and tools and monthly Executive Project reporting.

Identified and implemented process improvements that reduced cycle times and hours of effort, improved speed to market, and reduced administrative costs.

Provided project leadership across all systems and functional areas as assigned.

Maintained project management standards and supported and maintained a Corporate Project office.

Vendor Selection, Procurement, RFI, RFP, SOW, Contracting, Vendor Management, and Risk Management

Achievements

Managed a 77-person project team for a technology implementation of a new IT/Telephony system

(automated voice response). Oversaw 3 vendors and 5 Project Managers. Defined project scope with project sponsor including timelines and budgets, prepared RFI and RFPs, and managed the financial allocation of a $10 Million budget. Project was successfully completed on time and within budget.

Managed a project that consolidated 27 back-end system components into 1 with a direct interface to retrieve consumer data files. ROI was more than 200% of investment due to not having to replace staff (FTEs) if they left or moved positions.

Managed a Fax Server Project Initiative that led to an annual savings of $500,000.

Spearheaded Dental Initiative to bring a product to market

Vendor Selection, Procurement, RFI, RFP, SOW, Contracting, Vendor Management, and Risk Management

WEB SERVICES MANAGER

June 2002 – February 2005

Responsibilities

Identified enhancements in the company’s web-based service in a ROI-centric E-Business platform. Hired and directed a team of 8 employees responsible for implementing system integrations that allowed consumers online information services and decreased customer calls to service centers.

Reported to management on the performance of systems and the ROI based on metrics provided by IT.

Vendor Selection, Procurement, RFI, RFP, SOW, Contracting, Vendor Management, and Risk Management

Project Management

Achievements

Managed projects that built the original portal technology for BCBSAZ.

Developed and led the wed-based Service Team comprised of corporate executives to help prioritize web service projects and required resources.

Led a Project Team responsible for making enhancements to a non-existent BCBSAZ on the internet. The enhancements included an application that allowed individual customers to apply for insurance without having to go to a broker. The enhancements saved more than $1 Million in commissions not paid for direct B2C transactions.

Led teams to create Secure Web Portal Transactions for employers, brokers, and providers; the transactions in a secure environment provided time and financial savings to both the customer and BCBSAZ.

MARKET RESEARCH ANALYST

June 2000 – June 2002

Responsibilities

Collected, analyzed, and reported data and documented trends in the healthcare management system to provide corporate insight for sales and pricing strategies, demographics, competitor intelligence, operation costs and profitability, enrollment gaps, and policy development.

Vendor Selection, Procurement, RFI, RFP, SOW, Contracting, Vendor Management, and Risk Management

NETWORK CONTRACT REPRESENTATIVE

June 1998 – June 2000

Responsibilities

Maintained contractual agreements and administrative education with hospitals and medical facilities in Southern Arizona in the provision of BCBS insurance benefits.

Vendor Selection, Procurement, RFI, RFP, SOW, Contracting, Vendor Management, and Risk Management

Education

UNIVERSITY OF PHOENIX — Phoenix, AZ Bachelor of Science Degree in Business; Emphasis in Information Technology, 2006

Certifications /

Continuing Education

Executive Leadership Program, Leathers Milligan & Associates, Phoenix, AZ, 2003

Project Management Professional (PMP), RMC Project Management, Tempe, AZ, 2007, PMP

#457133

Health and Life Producer (Broker), 1/14/2019 (transferred from AZ from 2002) – Health and Life Insurance Producer, Portland, OR License #7725616

Technical Skills

Microsoft Project, Word, Excel, PowerPoint, Outlook, IT Infrastructure, Interface Languages, Secure Portal Technology Interplan Transactions, CMS Transaction, CRM Design, Web Design, MS Exchange, Sharepoint, SalesForce, MS Azure

Military Experience

UNITED STATES MARINE CORPS AND UNITED STATES NAVY

Active Duty 1988 – 1990, Reserves 1990 – 1992

E-3, Hospital Corpsman, 1st and 3rd Marine Division.

Served in support of Operation Desert Storm.

Awarded Navy Achievement Medal, Good Conduct Medal, and Fleet Marine Force Ribbon; Honorably Discharged.

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