Joe Romanish

330-***-**** E: addlcs@r.postjobfree.com

Cleveland, OH 44113

PROFESSIONAL

SUMMARY

Self-motivated, results driven, compassionate individual with over 7 years of experience in the hospitality management industry. My teams have achieved monumental success including winning the Marriott Gold Circle award. I have years of experience in both Hilton & Marriott branded properties including full service. I believe that good leaders embody many traits, but GREAT leaders have empathy and compassion.

Currently looking to relocate to southern California SKILLS

• Performance analysis

• Capital spending

• Budget development

• Strategic planning and execution

• Effective communication

• Procedures implementation

• Client needs assessment

• Exceptional interpersonal

communication

• Human resources management

WORK HISTORY

ASSISTANT GENERAL MANAGER 10/2017 to CURRENT

MCR Hotels Cleveland, OH

240 rooms 11,169 sq. ft. total event space 120 team members

• Served as Acting General Manager during a time of crisis

• Implemented operational changes that resulted in a 12% increase to brand audit scores. This resulted in an OUTSTANDING designation for the brand quality audit

• Analyzed staffing trends and procedures which brought the MPOR in line with budget goals and increased GSS cleanliness

• Developed improved procedures for inventory management in the housekeeping and front office departments which resulted in an overall savings of 3% year over year

• Implemented a digital service optimization platform which increased overall productivity and communication between departments

• Established a facilities management program resulting in consistent preventative maintenance and increased savings to the bottom line

• Assists with development of yearly budget and monthly audit of the P&L

• Works with Director of Finance in areas of PCI compliance, accounts payable, accounts receivable, and monthly closing procedures ASSISTANT GENERAL MANAGER 09/2013 to 10/2017

TMI Hospitality Akron, OH

New build property 98 rooms 45 team members

• Opening Operations Manager

• Promoted to Assistant General Manager within first year of opening

• Marriott Gold Circle Award winner

• Acting General Manager for 2 consecutive quarters

• Oversaw the development and promotion of 4 hourly team members into management roles within the company

• Consistently produced and maintained GSS of over 90% for 12 consecutive quarters

• Worked directly with General Manager and Area Director during the development and implementation of the property budget

• Completed monthly P&L research

• Consistently monitored performance data and made necessary adjustments to ensure alignment with budget goals

• Held weekly meetings with Area Director and Sales Directors to identify techniques to overcome sales obstacles

CUSTOMER SERVICE MANAGER 06/2008 to 09/2013

Walmart Stores Kent, OH

• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques

• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes

EDUCATION

Kent State University, Kent, OH

Organizational Communication

ACCOMPLISHMENTS

Marriott Gold Circle Award Winner

TMI Hospitality Leadership Impressions Training

AFFILIATIONS

Cleveland Travel Backers

CERTIFICATIONS

National Register of Food Safety Professionals

First Aid/CPR Certified

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