D’Anna Murphy

addl3e@r.postjobfree.com

860-***-****

PROFESSIONAL HIGHLIGHTS

A seasoned hospitality professional with a passion for providing stellar customer service, specializing in event management, sales, and customer service. Excels in a fast-paced work environment where priorities and resources are constantly changing and/or evolving. Can prioritize and accurately complete complex assignments under tight time constraints. An articulate and persuasive communicator able to interact with a variety of individuals. A self-starter and quick learner with excellent analytical and organizational skills. Skilled at evaluating options and generating solutions. Sound ability to record and deliver information, explain procedures, and follow oral and written instructions. Dependable and hard working. Naturally friendly personality. Can work well as a team player or individually when necessary.

EDUCATION

M.B.A., Business Management, May 2017

Johnson & Wales University

B.S., Food & Service Management, May 2015

Johnson & Wales University

PROFESSIONAL EXPERIENCE

Senior Sales Representative February 2019 - Present Bowlero Corporation Charlotte, NC

Ø Serves as the front-line seller who drives sales, identifying and generating opportunities, and building meaningful relationships.

Ø Analyze market research, highlighting trends, and developing specific valuable resources to drive conversations and constructive dialogue in all areas of hospitality management. Ø Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; and mentoring team members. Ø Lead special projects and ad hoc studies in order to provide actionable insights that will lead to the development of future hospitality management strategic plans and policies. Ø Professionally articulate the features and benefits of products and services to potential clients. Ø Maintain productive relationships with current and future clients, stakeholders, and surrounding community. Ø Ensure prompt, courteous and concise responses at all times when dealing with external and internal communications. Sales and Catering Coordinator March 2018 – February 2019 Famous Toastery Uptown Charlotte, NC

Ø Answered incoming telephone calls, completing lead forms for all inquiries and assist guests with questions, changes and special requests.

Ø Built and maintained meaningful business relationships with vendors, Fortune 500 clients (Bank of America, Wells Fargo, etc.) and venues by communicating effectively in a friendly, courteous and timely manner. Ø Maintained inventory of catering equipment and supplies, ordering and purchasing catering equipment and supplies as needed.

Ø Assisted subordinate catering attendants with food preparation, delivery, and clean up. Ø Developed and managed full-service meetings and event programs, including client communications, catering menu coordination, banquet set up, audio visual and specialty services. Ø Created and maintained central database that tracked customer information, preferences and order history. Ø Provide input on the implementation of new processes in order to maintain and enhance internal procedures and protocols.

Assistant General Manager September 2017 – March 2018 Bravo Brio Restaurant Group Charlotte, NC

Ø Managed entire operation of restaurant during scheduled shifts, which included daily decision making, providing consistent staff support, leading positive and consistent guest interaction, ensuring proper scheduling and coverage, and maintaining the highest levels of cleanliness and sanitation.

Ø Provided employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation, ensuring that all employees adhered to company standards. Ø Achieved positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories. Ø Handled both face-to-face and telephonic relationships in a professional, helpful, and friendly manner. Taking accurate notes and/or messages as needed on a variety of topics. Ø Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, and/or unusual occurrences.

Ø Ensured a safe working and guest environment in order to reduce the risk of injury and accidents, promptly notifying the Designated General Manager in the event of a guest or employee accident or injury and/or notifying emergency departments in cases of emergency, such as fire or presence of unauthorized persons. Team Leader /Banquet & Catering Coordinator September 2015 – August 2017 Bravo Brio Restaurant Group West Hartford, CT

Ø Plan, coordinated, and executed all catering and banquet events from start to finish, providing the highest quality of service throughout the organization.

Ø Coordinated with operations managers to organize necessary banquet, kitchen, and service staff, as well as logistical arrangements for each event.

Ø Maintained an excellent track record of adhering to budgetary allotments and exceeding guests’ expectations. Ø Proactively identified solutions by interacting regularly with senior management to review overall success, discuss client concerns and possible risks.

Ø Established organizational management processes that increased efficiency and client satisfaction. Ø Created organizational policy and directives, guidance, procedures, and executive summaries in the area of hospitality operations and general management.