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IT Manager & Project Manager

Location:
Medina, OH
Posted:
June 04, 2020

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Resume:

CAREER PROFILE

Management and Project Management experience in Telemarketing, Information Technology and Title firms. Successful track record in improving business and IT processes to reduce company cost and resource time. Strong communicator with the ability to interact at all levels of an organization. Skilled at applying creative and practical solutions to complex problems.

AREAS OF EFFECTIVENESS

Project Documentation

Liaison

Operations Management

Project Management

Leadership & People Development

IT Management

Project Implementation of New Technologies

Product Development & Implementation

CAREER PROGRESSION

Experis IT Independence, OH 2016 to 2018

IT Project Manager Consultant, Ernst & Young

IT Project Manager for Ernst & Young, Global Markets Division. Managed local and global, Developers, Business Partners, Business Analysts and Stakeholders. Developed multiple Project Plans to implement improved Entrepreneur Of The Year for both public and internal consumption. Operated as the liaison working with Business Partners in gathering the necessary information to fulfill requirements. Deliverables and planning were in a mixed Agile and traditional Project Management environment.

Assessed and prioritized expectations with multiple successful deliverables.

Functioned as a Product Manager and Business Analyst while fulfilling the Project Manager role.

Project rollout impacted multiple countries and multiple languages with varying expectations.

Helped facilitate the training of customer service with the new Entrepreneur Of The Year product and made key point of contact.

Presented project plans, forecasting, costs, and updates to senior management.

Managed given budget and allocated resources as necessary.

Archway Marketing Strongsville, OH 2015 to 2016

IT Project Manager, Archway Marketing

IT Project Manager within Archway Information Technology Division. Managing projects with local and off shore Developers, Data Analysts, Quality Analysts, and Business Analysts. Developed multiple Project Plans to implement a variety of client projects including a multimillion dollar client warehouse fulfillment transition. Backend reporting has been a requirement throughout all project implementations for both internal and external clients. Operated as the liaison working with business sponsors in gathering the necessary information to fulfill IT requirements.

Created and presented multiple plans including Project Plans along with department improvement recommendations to senior management that was acted upon.

Created presentations and plans which I presented to internal and external clients.

Managed multiple backend programming efforts and reports according to the requirements provided by the client and/or business sponsors to support warehousing fulfillment.

Responsible for overall delivery of: business requirements, SOW’s, project plans, budgets, forecasting, project cost, and status updates to senior management.

Projects managed include: Backend design and development and user front end application development.

Experis IT Independence, OH 2011 to 2012

Project Manager Consultant, PNC Bank

Project Manager for PNC IT Division. Managed local, and off shore, Developers, Data Analysts, Quality Analysts, and Business Analysts. Developed Project Plan to implement Pillar III reports for both public and internal consumption. Operated as the liaison working with Senior Staff in gathering the necessary information to fulfill requirements.

Assessed and implemented the federal mandated guidelines for Pillar III reporting.

Researched and managed a team in many locations to retrieve data and develop multiple Pillar III reports according to the requirements provided by the federal government

Presented project plans, forecasting, costs, and updates to senior management.

First American Title Corporation Cleveland, OH 2007 to 2008

Operations Manager, Customer Service Department

Promoted from Project Manager to Operations Manager. Managed the technical operations, employees, and Cisco Call Flow of the department. Operated as the liaison working with the First American Financial Corporation California Information Systems Team.

Assessed and implemented new Cisco call flow and IVR structures across departments minimizing wait time, looping, and dropped calls.

Researched, developed and implemented a new customer service application used internally by all employees providing a significant savings in time and money.

Presented project plans, costs, and updates to the sales staff, senior management including the president of the company.

Infocision Management Corporation Akron, OH 2002 to 2007

Manager of Information Technology Client Services – Non Profit Division

Promoted from Operations Analyst to Supervisor to Manager.

Managed and documented the development lifecycle of all IT projects many exceeding 1 million in annual revenue. Top Revenue clients include: Saint Jude Children’s Research Hospital, UNICEF, American Red Cross and USGA.

Not only operated as a Manager but was involved in Technical Sales. On and offsite sales visits were frequent with potential and existing cliental. Technologies used include: SQL, SQL Server, MS Access, Visual Basic, SQL Reporting and Crystal Reports.

Project scope, estimations, design, implementation done on every IT project and communicated to internal and external clients.

Saved divisional and company money by rewriting old programs and implementing automation processes utilizing newer technologies.

Created a Project Management Department setting up standards for all divisions. Utilizing Microsoft SharePoint technology helped to inform all parties from multiple departments on the status and progression of any project at any time.

Information Technology Database liaison for database administrators and managers. Coordinator of bi-monthly infrastructure and client service meetings introducing new technologies and reviewing existing development procedures.

Gemini Communications Akron, OH 2001 to 2001

IT Circulation Director

Head of Circulation Department managing a team of people responsible for the database administration of multiple magazines housed in MS Access.

Responsible for updating systems. Responsibilities included database maintenance, print orders, and data manipulation.

Involved in the new design of a desktop application utilized by off-site employees.

Market.al Incorporated Broadview Heights, OH 1999 to 2001

Web Developer/Programmer

Responsible for creating web sites using Microsoft Front Page and Macromedia Flash and integrating databases using MS Access and Sequel Server. Involved in client meetings assessing the client’s technological needs. Provided management with IT quotes on programming jobs.

Worked with in-house design and marketing teams to identify technical requirements of client web sites.

Learned new software such as FLASH and trained other developers and designers how to use the programs giving the company a creative edge over other competitors using older technologies.

In addition to performing client side and backend programming, performed network administration functions for WindowsNT including setting up username and passwords, email accounts, nightly back-ups, and software installation.

Mozes Cleveland & Company Akron, OH 1998 to 1999

Computer Programmer

Responsible for working with other programmers on project teams to create HTML, JavaScript, VB Script and ASP required for web site development using InterDev.

EDUCATION

Bachelor of Science in Industrial Management – Information Systems Management; The University of Akron; Akron, OH; 2002

Associate of Applied Business – Computer Programming Technology; The University of Akron; Akron, OH; 1998



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