James Wawrzynaik

*** ******** ******

Leominster, MA 01453

E-Mail – addknt@r.postjobfree.com

Phone # 978-***-****

CAREER OVERVIEW

Accomplished and resourceful Customer Service Representative with proven track record in demanding sales and account management environments

CORE STRENGTHS

Customer service

Inventory control

Excellent communication skills

Invoice processing

Quick learner

Telecommunication skills/ data entry

Creative problem solver

ACCOMLISHMENTS

Worked as a customer service representative/manager during which the company was bought and sold two times. Throughout the transitions, I worked to ensure customer accounts receive uninterrupted service while assisting the company in the transition.

The company entrusts me with the responsibility of a daily supervisory role which entails, but is not limited to, interfacing with customers, ordering and ensuring product delivery and product purchasing.

Used AS400 and SAP extensively on a daily basis.

Over the past 34 years, drove and delivered product in non-CDL box truck if need arised.

WORK EXPERIENCE

December 2010 to March 2020

Maines Paper and Food Service

Worcester, MA

Customer Service Manager

Supervision and management of the customer service department of local accounts which involves all aspects of overseeing the customer service department. Well versed in AS400 and SAP.

December 1996 to December 2010

ACME Pre-Pak

Worcester, MA

Customer Service manager

Management of the customer service department which included all aspects of customer relations, service delivery of products, and inventory control.

October 1985 to December 1996

R. J. MacKouls

Worcester, MA

Customer Service Representative

My responsibilities included, but were not limited to, customer interfacing, procurement and data entry of orders, ensuring customer satisfaction through effective communication and creative problem solving.

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