GWENDOLYN THOMAS

addk6d@r.postjobfree.com

214-***-****

SUMMARY Customer Service and Mortgage Professional with over 10 years of experience, excellent team, customer service and organizational skills that allow personal growth, Extensive Customer Service experience – internal and external customers, Employee Training and Development Specialist, Problem solving/Quality Control Expertise, Analytical and organizational skills, Research and Resolution skills – Policy and procedure experience, Communication: Verbal/Written

CERTIFICATIONS Completed OJT Training/ Certification/Bank of America; Completed Six-Sigma Computer Based Course. Job enhancement college courses.

COMPUTER SKILLS Microsoft Word 2010, AS400, Task Point, AIM+, RamQuest/Dash, SharePoint, SoftPro Select, SoftPro 4.0, LPS (LoanSphere), ResNet Software. Simplifile, DataTrace Tax Software, training on Blitz software

EXPERIENCE

July 2019 to CalAtlantic Title Company

March 2020 Escrow Closing Assistant/Preclosing Division (Contract)

Open New Orders and send to Ameristar.

Request and update assessments/plats, CPL-Closing Protection Letters, Title Commitments.

Processing Lender Requests for documents prior to closing of loans.

Pulling invoices to mail with vendor checks for payment of services rendered.

Utilized Blitz software to upload shipped documents to Lender. Requesting HOA status letters.

Requesting Tax information using DataTrace Software.

Processing Closing Disclosures.

March 2016 to Title 365 National Solutions, Lewisville, TX

July 2019 Title Production Exam Specialist

Verify and process Property reports, Title Commitments, Foreclosure information Reports, Loan Modifications (BAC and Nationstar) and Updates.

Upload the completed reports for client review in LPS (LoanSphere), SoftPro 4 and SoftPro Select.

Completed 20-25 files completed daily.

October 2007 to Bank of America/Stewart Title Company, Coppell, TX

November 2015 Lead Quality Control Analyst

Reviewed and compared the completed title report and updates against abstractor's summary page to account for all items listed and/or provided.

Ensured that attorney special instructions were followed as shown on title updates. Corrected and advised exam group of incorrect items discovered during the review process.

Ensured report and the correct supporting documents are made public for the attorney to access and that all non-essential and private items are not made public.

Ensured revenue fees to Stewart are entered correctly.

Ensured abstractor charges are entered correctly for payment.

Gwendolyn Thomas Page 2 of 2

Performed Title Curative Duties included Assisting Examiner with clearing liens and any items outstanding on the title. Lead Training and Auditing specialist for the Quality Control Department.

Provided progress reports to managers and supervisors for all QA auditors including new hires. Responsibilities included Reviewing and Updating QC and QA Procedures for all states.

Utilized QA systems such as TWA

REO Policy and Title Commitment Typist.

Typing REO Policies and Title Commitments and verifying all information is accurate and correct.

Submitted completed documents to appropriate departments and vendors.

Provided excellent customer service to internal and external customers.

April 2006 to National Bankruptcy Services, Dallas, TX

May 2007 Bankruptcy Auditor

Audited Bankruptcy files for accuracy.

Verified Contractual and Post due dates, MSP, Trustee and Debtor suspense totals, determining plan type, DPP, DPD, TOP, etc. Processed Corp Advances, POC and Trustee Reviews.

Reviewed the docket on Acer for Agreed Orders, Motions, Dismissals, and Plan Objections. Assisted Attorneys with clearing title issues.

Forwarded audit information to client (Wells Fargo) as well as updating Alltel, BNKP, BNKN, BNKH. Also utilized Alltel screens, PCH1, PCH2, ANAN, ANA1, BNKC, and SER1.

August 2004 to Adecco Staffing Services/EMC Mortgage Corporation, Irving, TX

April 2006 Bankruptcy Suspense Processor

Processed suspense funds by posting payments to loans with Bankruptcy status.

Verified that suspense accounts balance and are posted correctly. Worked with Fidelity and Internet Explorer Software.

Used PC and Imaging to identify, verify and input loan information

Understanding of Tax, MIP and PMI information. Read and understood loan histories.

Made adjustments/corrections or arrangements to clear errors and discrepancies in title and other loan documents by contacting other departments and agencies.

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