LISA D SAYERS
Winter Haven, Florida
863-***-**** – Mobile
addk4d@r.postjobfree.com
Administrative Support Specialist
Skilled Customer Service Professional with Industrial and Warehouse Operations Expertise Versatile Administrative Support professional capable of providing individualized customer support, while maintaining agency initiatives and contributing to team efforts in accomplishing established goals. A talented and ambitious individual with a keen ability to learn, adapt and apply new concepts quickly. Detail oriented employee with exceptional communication interpersonal skills. Service provider trained to provide assistance to culturally diverse populations and to anticipate customer needs. Exceptional employee, cross-trained to handle all manner of clerical tasks, front-desk operations or transition into warehouse operations; ensuring all customer needs are met. SUMMARY OF QUALIFICATIONS
Analytical and critical thinking skills
Microsoft Office programs (Word, Excel, Outlook)
Organized, reliable and skilled multi-tasker
Customer de-escalation and problem solving
Customer service and warehouse management
Knowledge of commercial warehouse operations
Strict adherence to HIPAA standards and guidelines
Cross trained to operate material moving equipment
Able to receive, process, and distribute information
Coordinate and link attendees to teleconference calls
Assessment and execution of Administrative processes
Provide individualized and courteous customer service
Trained to utilize and navigate multiple distribution websites
Trained to work independently or in a team based environment
Maintain staff schedules; as well as conference room availability
Work closely with vendors and drivers ensuring timely deliveries
Review orders and delivery manifest for accuracy and compliance
Use computer to research, locate, and validate product information
Assessment and evaluation of customer documents for compliance
Process exchanges/returns for damaged, defective or missing product KEY SKILLS / SOCIAL SERVICE / ADMINISTRATIVE DUTIES Skills Customer payment processing
Calculate customer financial data
Assess and evaluate clerical processes
Able to safely operate multiple forklifts
Front-desk and reception area management
Typing, filing, answering calls and data-entry
Answer multi-line telephone system (CISCO)
Enter financial data into banking system database
Balance currency, coins and checks in cash drawer
Able to work well with diverse customers and staff
Log and distribute all mail, operate Pitney Bowes postage meter
Perform maintenance and maintain service records for office equipment Duties
Answer customer/vendor questions
Correspond with customers via email
Proofread, edit or correct written material
Verify customer billing and account details
Accurately obtain messages and route calls
Manage organization supply and inventory
Prepare list of charges for services provided
Process incoming/outgoing mail and parcel
Coordinate and direct all front desk activities
File and retrieve shipping documents and records
Confirm shipment and anticipated delivery dates
Recommend products or services to meet customer needs
Provide detailed information regarding products and services
Check inventory records to determine availability of merchandise
Open, sort and distribute correspondence including faxes and emails
Respond to customer complaints in a timely and satisfactory manner
Maintain electronic files of processed orders and update new requests
Prepare order-related reports and statistics for management as needed 2 LISA D SAYERS 863-***-**** addk4d@r.postjobfree.com
Maintain digital copies of files and documents
Provide clerical support to other departments
Consult with management to coordinate warehouse activities/operations
Adjust inventory records to reflect product movement/order fulfillment
Inspect outgoing shipments for compliance with customer specifications DETAILED WORK EXPERIENCE
Breakdown Coordinator/ Invoices / Administrative support 01/2019 – present Comcar Corporation Auburndale, Florida Receive calls from drivers and work with them concerning their equipment breakdowns Communicate to vendors and drivers for repair of equipment in a timely, economical manner Identify and correct issues that may arise concerning vendor services, driver concerns, and equipment failures Data Entry
Administrative Support
Receptionist / Order & Parts Clerk
Sample Coordinator / Forklift Operations
03/2014 - 11/2018 Sofidel America Haines City, Florida Provided information on product location in warehouse Answering and routing calls to appropriate departments Replace damaged, defective, missing or incorrect parts Resolved complaints according to established procedures Prepared bill of Ladings for shipment to multiple locations Requested quotes for plant equipment parts and/or service Work closely with vendors to troubleshoot order problems Used material moving equipment to load/unload merchandise Created pages for HR periodicals and company services book Handled warehouse custodial duties to ensure safe environment Generate requisitions and orders utilizing SAP database Performed safety checks on material moving equipment daily Greeted customers, provided information and directed drivers Responsible for data updates to office directory spread sheets Retrieved messages and returned customer calls when required Shelved parts accurately and logged into SAP supply database Stored product in correct locations and stacked safely and neatly Prepared and shipped products to showcase for potential customers Processed incoming deliveries and maintained parts-room inventory Log and distribute incoming mail; stamp and prepare outgoing mail LISA D SAYERS
Winter Haven, Florida
863-***-**** – Mobile
addk4d@r.postjobfree.com
Clamp Operator
10/2013 – 03/2014
Kenco Logistics Service Orlando, Florida
Safely operated lift equipment to load and unload trailers Checked product packaging to ensure merchandise protection Maintained strict adherence to all OSHA safety procedures Sorted and separated all appliances for shipping and distribution Coordinated warehouse activities with management and other employees Notified shop foreman of malfunctioning, defective or unsafe equipment ADDITIONAL RELEVANT EMPLOYMENT HISTORY
Forklift Operator
08/2008 - 03/2013 McCauley Trucking and Warehousing Brookville, Pennsylvania Pharmacy Technician
01/2008 - 08/2008 S & S Pharmacy Du Bois, Pennsylvania RTM Clerk (Return to Manufacturer)
11/2003 – 01/2008 Lowe’s Home Improvement Du Bois, Pennsylvania Financial Services Representative (Bank Teller)
01/2002 – 11/2003 S & T Bank Du Bois, Pennsylvania EDUCATION / TRAINING / CERTIFICATIONS
Clarion County Vocational Technical School Marketing / Retail Shippenville, Pennsylvania o Vocational Certification
Clarion Area Senior High School General Curriculum Clarion, Pennsylvania o High School Diploma