Lori White

**** ********** ****** *** ***

Hanover, MD 21076

Phone: 228-***-****

Email: addjv3@r.postjobfree.com

WORK EXPERIENCE:

Defense Commissary Agency (DECA) 03/2020 to Present

**** ****rthur Rd $17.95 per hour

Fort Meade, MD 20755 Average hours per week: 36

STORE CHECKER Federal Grade: GS-04

Supervisor: Gayle Henry Telephone: 301-***-****

Assist customers answering questions such as item price or location and handling bulky/heavy items. Operate an electronic checkout system to record unit price, total customer purchase and make correct. Perform a variety of duties in handling, preparing and maintaining stock levels of grocery and produce items Review stock levels and gather inventory data in order to maintain the Computer Assisted Ordering (CAO) system. Prepare and maintain a variety of documents to order commissary items, reconcile invoices and submit requisitions. Maintain security, safety and sanitation practices and procedures.

Customer Service

Provide outstanding customer service. Assist customer by answering questions regarding pricing, product location and identification of items. Deliver customer assistance in managing self-checkout registers and correctly processing purchases. Quickly resolve issues to customer satisfaction.

Written and Verbal Communication:

Deliver outstanding written and verbal communication to ensure comprehension by a diverse audience. Perform administrative tasks as needed.

Defense Commissary Agency (DECA) 03/2018 to 03/2020

2786 MacArthur Rd $15.90 per hour

Fort Meade, MD 20755 Average hours per week: 36

STORE CHECKER Federal Grade: GS-03

Supervisor: Gayle Henry Telephone: 301-***-****

Cash Register Management:

Operate an electronic checkout system to cash out customer purchases. Make proper change and verify change fund and amount of currency received during each assigned shift. Manage change machines to ensure proper amounts of cash and coin are available at all times. Count cash and negotiable instruments to prepare accountability reports. Manage operations at the self-checkout registers. Change register tapes and clear routine equipment, including scanning jams on registers.

Customer Service

Provide outstanding customer service. Assist customer by answering questions regarding pricing, product location and identification of items. Deliver customer assistance in managing self-checkout registers and correctly processing purchases. Quickly resolve issues to customer satisfaction.

Written and Verbal Communication:

Deliver outstanding written and verbal communication to ensure comprehension by a diverse audience. Perform administrative tasks as needed.

Defense Commissary Agency (DECA) 09/2017 to 03/2018

Bldg. 1200 $11.00 per hour

Ramstein-Miesenbach, Germany 66877 Average hours per week: 40

STORE CHECKER Federal Grade: GS-03

Supervisor: Cory Randell Telephone: +496371.47.6712

Cash Register Management:

Operate an electronic checkout system to cash out customer purchases. Make proper change and verify change fund and amount of currency received during each assigned shift. Manage change machines to ensure proper amounts of cash and coin are available at all times. Count cash and negotiable instruments to prepare accountability reports. Manage operations at the self-checkout registers. Change register tapes and clear routine equipment, including scanning jams on registers.

Customer Service

Provide outstanding customer service. Assist customer by answering questions regarding pricing, product location and identification of items. Deliver customer assistance in managing self-checkout registers and correctly processing purchases. Quickly resolve issues to customer satisfaction.

Written and Verbal Communication:

Deliver outstanding written and verbal communication to ensure comprehension by a diverse audience. Perform administrative tasks as needed.

Defense Commissary Agency (DECA) 05/2016 to 07/2017

103 Lawson Drive $12.74 per hour

Charleston AFB, SC 29404, United States Average hours per week: 32

STORE CHECKER Federal Grade: GS-03

Supervisor: Sherri Walden Telephone: 843-***-****

Cash Register Management:

Operated an electronic checkout system to cash out customer purchases. Made proper change and verified change fund and amount of currency received during each assigned shift. Managed change machines to ensure proper amounts of cash and coin were available at all times. Counted cash and negotiable instruments to prepare accountability reports. Managed operations at the self-checkout registers. Changed register tapes and cleared routine equipment, including scanning jams on registers.

Customer Service

Provided outstanding customer service. Assisted customer by answering questions regarding pricing, product location and identification of items. Delivered customer assistance in managing self-checkout registers and correctly processing purchases. Quickly resolved issues to customer satisfaction.

Written and Verbal Communication:

Delivered outstanding written and verbal communication to ensure comprehension by a diverse audience. Performed clerical duties as needed.

Defense Commissary Agency (DECA) 04/2015 to 05/2016

1797 Red Bank Road $12.19 per hour

Goose Creek, SC 29445 Average hours per week: 32

STORE CHECKER Federal Grade: GS-03

Supervisor: Cleo Young Telephone: 843-***-****

Cash Register Management:

Operated an electronic checkout system to cash out customer purchases. Made proper change and verified change fund and amount of currency received during each assigned shift. Managed change machines to ensure proper amounts of cash and coin were available at all times. Counted cash and negotiable instruments to prepare accountability reports. Managed operations at the self-checkout registers. Changed register tapes and cleared routine equipment, including scanning jams on registers.

Customer Service

Provided outstanding customer service. Assisted customer by answering questions regarding pricing, product location and identification of items. Delivered customer assistance in managing self-checkout registers and correctly processing purchases. Quickly resolved issues to customer satisfaction.

Written and Verbal Communication:

Delivered outstanding written and verbal communication to ensure comprehension by a diverse audience.

Army Air Force Exchange Service (AAFES) Military Clothing Store 10/2014 to 05/2015

103 Lawson Drive, Bldg. 1990 $8.25 per hour

Charleston AFB, SC 29404, United States Average hours per week: 30

SUPERVISOR Federal Grade: n/a

Supervisor: Diane Breedlove Telephone: 843-***-****

Retail Operations:

Received daily shipments, placing items in an automated system and filing documentation. Placed clothing on store shelves and/or the sales floor for other team members to finish stocking requirements. Handled inventory counts and provided accurate documentation in an automated system. Shipped items to other stores. Operated cash registers and counted currency within the safe each day to ensure accuracy. Opened and closed the store. Transferred monetary deposits to the main store teller. Engaged in sorting, documentation and clerical tasks. Reconciled products to packing ships.

Team Leadership:

Provided competent team leadership, overseeing the performance and proper training of staff members.

Customer Service:

Delivered outstanding customer service. Recorded and filled customer orders. Quickly resolved issues to customer satisfaction. Ordered nametags for customers. Assisted customers in proper sizing and product location for uniform needs.

Army Air Force Exchange Service (AAFES) 8/2014 to 10/2014

103 Lawson Drive, Bldg. 1990 $7.40 per hour

Charleston AFB, SC 29404, United States Average hours per week: 30

SENIOR STORE ASSOCIATE Federal Grade: n/a

Supervisor: Sara Singletary Telephone: 843-***-****

Product Merchandising:

Ensured outdoor living products were properly stocked in a neat and orderly manner. Placed items on shelves and generated tickets for missing and new merchandise. Completed planograms as needed.

Customer Service:

Greeted customer and assisted in locating merchandise. Answered customer questions and resolved issues. Assisted customers in loading large items into vehicles.

Financial Transactions:

Operated cash registers to complete customer sales. Made proper change and accurately balanced cash drawers.

Army Air Force Exchange Service (AAFES) 07/2011 to 02/2013

2587 Eglin Blvd $7.25 per hour

Eglin AFB, FL 32542, United States Average hours per week: 35

STORE ASSOCIATE Federal Grade: n/a

Supervisor: Linda Thompson Telephone: 850-***-****

Financial Transactions:

Managed cash registers to complete customer purchases. Ensured accuracy in making change and balancing drawers. Ran multiple credit card and check transactions.

Customer Service:

Assisted customers in locating products. Answered questions and resolved issues.

Merchandising and Inventory Control:

Restocked shelves and replaced merchandise on the sales floor. Ordered low and depleted items to ensure optimal product levels. Ensured delivery trucks were properly unloaded, product stored in assigned locations, and store displays were set as required. Maintained the sales areas in a clean and presentative manner.

EDUCATION:

Colorado Technical University Major: Business Administration Concentration in Human Resources

Colorado Springs, CO, United States

Master of Science

Date of Completion: 02/2021

Colorado Technical University Major: Management

Colorado Springs, CO, United States

Masters of Science

Date of Completion: 03/2013

Colorado Technical University Major: Business Administration

Colorado Springs, CO, United States

Bachelor of Science

Date of Completion: 11/2011

Colorado Technical University Major: Accounting

Colorado Springs, CO, United States

Associate of Science

Date of Completion: 06/2009

OTHER:

Job Related Training:

LICENSES AND CERTIFICATION:

-Medical Billing, Allied American University, Laguna Hills, CA, 02/2015

-Computer Applictions, Allied American University, Laguna Hills, CA, 04/2014

-Office Management, Allied American University, Laguna Hills, CA, 04/2014

ADDITIONAL INFORMATION:

PROFESSIONAL SUMMARY:

Offer extensive experience in customer satisfaction, problem resolution, leadership, merchandising, financial transactions, shipping/receiving, military operations, control systems, support systems, reconciliation, sorting/processing, automated and scanning equipment, preparation of outgoing materials, clerical tasks, sorting, distribution, stock management, inventory control, forms and supplies, recordkeeping, administration, scheduling, work processing, oral instructions, correspondence, grammar, punctuation, spelling accuracy, relationship building and communication. Outstanding abilities in customer service, professionalism and fostering teamwork. Demonstrated success as an independent achiever.

ADDITIONAL CAREER HISTORY:

-Front Desk Representative, Eglin Air Force Lodging, Eglin AFB, FL (2010)

-Hardline Merchandising / Customer Assistant (MCA), Sears, Valdosta, GA (2004 to 2006)

TECHNOLOGY:

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), POS Systems, Windows 7, 8, 10 OS

REFERENCES:

Name: Christy Dannels

Company: McKenzie County Healthcare Systems, Inc.

Title: LPN

Phone: 229-***-****

Email: addjv3@r.postjobfree.com

Name: Lea Garrett

Company: Defense Commissary Agency

Title: Store Associate

Phone: 843-***-****

Contact this candidate