MARK ENGLISH, PMP

PMO and Engagement Manager/Program Management

addjos@r.postjobfree.com, 443-***-****

linkedin.com/in/mark-english-profile

Medicaid • Healthcare • Consulting • CMS • PMI • Lean Six Sigma • Scrum • Agile • LMS • online learning • SDLC Methodologies • CMMI • Communications • Engagement • Project estimation • DoD T&E • Principal Program Manager • Manager, PMO • Professional Services • SDLC • Risk Management • Vendor Management

• Process Improvement • SharePoint, Project Online, Cloud, Jama/Jira, Smartsheet, Workfront, Wrike

HIGHLIGHTS:

20+ years of enterprise healthcare and IT PMO & Program Management experience

Financial P&L accountability for $20-$50M programs

Establish and manage PMO operations for DoD, State, and Professional Services/Consulting

Oversee direct and vendor staff of 20-50+ resources

Excellent communications skills, 20+ years interfacing directly with client executives/stakeholders

Experienced Business/Proposal Development for Medicaid/IT/Project Management RFP/SOWs

End-to-end management of customer relationship through all project phases – served Healthcare, DOD, LMS/HCM industries, and Fortune 500 clients - John Deere, Schlumberger, Avaya, US NAVY, Fifth Third Bank, American Red Cross, and PWC.

Develop Strategic Plans for Healthcare, DoD, IT Departments, State Agencies Clients to include enterprise technology modernization planning

Expert in full lifecycle implementation and application of IT SDLC,CMMI methodology, process improvement to include requirements definition, deployment, thru Operations and Maintenance

EDUCATION/CERTIFCATIONS:

Florida Institute of Technology, MS

Systems Management-Operations Research

Pennsylvania State University, BS

Economics, Business Logistics (Minor)

Project Management Professional (PMP), Lean Six Sigma Green Belt Certification, Eclipse IV&V Certification, Program Management Certification (Villanova), AWS Basic

EXPERIENCE:

Manager, Project Management Office (PMO), PCG, Inc. Nov 2018 – Current

Commonwealth of Kentucky, Office of Administration & Technology, Medicaid Systems

I am the current PCG Engagement/PMO Manager for the Commonwealth of Kentucky’s Medicaid Enterprise Management Solution (MEMS), Program Management Office responsible for the start-up and management of the new enterprise PMO and staff. My team supports the enterprise transformation via implementation of modular MMIS solutions.

Manager of the PMO team of solution project managers, business analysts, scheduler, risk managers etc.

Developed new PMO framework and project management processes, standards, metrics/kpis/dashboards

Responsible for account P&L, client engagement, and financials on $30M program

Established new PMO framework and processes, strategy and governance, SDLC processes to include 25+ PMP plans, 30+ supporting process tools

Program Manager, Strategic Program Management Office (SPMO), PCG, Inc. Jan 2016 – Nov 2018

State of Tennessee, Healthcare Finance Administration, Medicaid Modernization

Program Manager for the State of Tennessee’s Strategic Program Management Office with overall responsibility for project management activities for the Medicaid Modernization Programs/Projects and UAT. Managed a PMO team (25+) of project managers, analysts, and SMEs implementing Medicaid Eligibility, Medicaid Enterprise System (MES) infrastructure, Heath Information Exchange (HIE), ITSM (ServiceNow), Master Data Management (MDM), and Identity Access Management (IAM) tools and solutions.

Established new PMO framework and processes, strategy and governance, SDLC processes

Managed Key stakeholder communications across the MES enterprise

Advised client on strategic program risks and issues

Developed key SPMO plans and progress reports, KPIs, document Library

Provide financial and cost tracking information to State compliance officer

Sr. Consultant/PM, Strategic Program Management Office (SPMO), PCG, Inc. June 2014 – Jan 2016

State of Tennessee, Healthcare Finance Administration, Medicaid Modernization

PCG lead PM on State of TN’s Eligibility Redetermination Program Management Office (PMO) where I lead the PMO assessment of the MAXIMUS implementation of the Document Processing Center (Eligibility Call Center) and systems integration solution for the TN MMIS.

PMO lead for review/assessing of vendor deliverables/contracts

Ensured quality of project plans, specifications, and business process documents

Developed key Operational Readiness Review (ORR) assessment tools for system readiness

Advised client on key program risks and issues and provide recommendations for mitigation strategy

PMO Manager, Health Insurance Marketplace, PCG, Inc. Sept 2012 - June 2014

State of Delaware, Healthcare Finance Administration, Medicaid Modernization

Managed PCG’s project team implementing and establishing new Health Insurance Exchange for the State

Of Delaware under the Affordable Care Act (ACA) provision and the Healthcare Reform committee.

Managed PCG’s team of consultants (9) to meet deliverables according Federal Government (HHS/CMS) implementation timeline under the ACA

Established key PMO/PMBOK processes for program serve as mentor to staff

Served as key interface to State of Delaware executive leadership team (Secretary HHS, Director DMMA)

Provided project leadership on workplans, status tracking, budget planning ($20M scope project)

Oversaw vendor sub-contract for Media/Marketing campaign deliverables and consumer assistance

Lead communications with Federal regulators/liaisons at the Centers for Medicare/Medicaid services (CMS) and Health and Human Services (HHS)

Sr. Project Manager - Symbolic Systems, Aberdeen, MD Feb 2011 – Sept 2012

Managed the full lifecycle development/migration of the US Army Medical Command’s (MEDCOM) enterprise internet rollout to MS Sharepoint 2010. Delivered new enterprise web and intranet presence for a 5M+ plus user base. Legacy transition of 300+ current decentralized web sites to an enterprise collaboration SharePoint platform. Managed the re-design of the Army Medicine brand/image to a more patient centered model.

Provided overall project management to include baselining project plans, schedules and business requirements definition

Oversee implementation of MS Sharepoint, Project Server for several US Army clients. OOB Sharepoint, Web Parts, Custom development

Supervise/manage Symbolic’s developer team (15)

Engagement Manager, Professional Services - Saba Software Inc., Baltimore, MD Sep 2010 - Feb 2011

Managed the Learning/HCM and On Demand product implementations for two of Saba’s largest enterprise customers John Deere and American Red Cross. Responsible for managing all Saba deliverables, consultant resources, financials, and project milestones.

Develop and oversee customer implementation of SAAS and on premise LMS

Oversee SABA business and technical consultants

Customer relationship owner at both executive and operational levels

Manage project planning, development, delivery and financial aspects of the implementation

Program Manager, PMO, Carefirst Inc. BC/BS, Owings Mills, MD Nov 2007– Sep 2010

Managed several key initiatives and resources for very highly visible and new Primary Care Medical Home (PCMH) program. Worked closely with key Medical, IT, Informatics, Network Management stakeholders, SMEs and executives to deign, develop and implement new program and web-based system for primary care practices and physicians.

Primary Care Medical Home (PCMH) Program – program lead for requirements, scope, planning on various workstreams within the program. Schedule, budget, and resource oversight. Risk/Issue management. Post-deployment operations management.

Pharmacy Benefits & Enrollment systems integration project – Project manager

Consumer Directed Healthcare (CDH) – Discovery Project, Program manager

Medical Management – Care/Utilization Management system upgrade project. Lead Project manager overseeing vendor product (Medecision) implementation/upgrade/customization for CareFirst

Project Management Office – methodology, CMMI, Life-Cycle Management

Manager, Consulting Project Office (PMO) - Saba Software, Baltimore, MD Nov 2005– Nov 2007

Established and managed Saba’s new Consulting Project Office and managed all project managers and sales consultants. Responsible for oversight of the company’s services projects which consist of numerous Fortune 500 customer implementations. Served as engagement manager on several client projects.

Establish new processes for the project office and ensure compliance among projects

Perform regular reviews and audits of all on-going implementation projects (45+)

Maintain utilization and performance goals for the project management staff

Hire and train new Project Managers

Developed new Quality Assurance processes for the Saba implementation phases

Establish strategic and tactical goals for maintaining world-class consulting services and personnel

Provide leadership for the team as lead to client executive communications and account management.

Sr. Project Manager - Log.Sec Corporation, Edgewood, MD Aug 2002 - Nov 2005

Managed the full lifecycle development of several J2EE/Oracle 10g web-based development projects for DOD customers as well as implementation and customization of a state of the art Documentum Enterprise Content system. Provided cost, budget, and schedule status reporting to executive stakeholders.

Successfully deployed 5 web applications on-time and within budget for the US Army including

Documentum system and portal applications

Received Borland’s Agile Customer Application of the Year Award 2004 (J2EE/Oracle)

Demonstrated capability in managing all project phases: installation, data migration, integration, testing, deployment, develop project plans based on CMMI level 3 processes

Senior IT Systems Engineer - Northrop Grumman Mission Systems, Reston, VA July 2001 - Aug 2002

Project Manager, Professional Services, THINQ Learning Solutions, Baltimore, Md Aug 1999 - July 2001

Managed the implementation of Enterprise Learning Management System (LMS) for several of THINQ’s Fortune 500 LMS clients.

Project Lead/ Sr. Systems Analyst – SAIC (Leidos), McLean VA, Dec 1997 - Aug 1999

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