Sheryl “Mina” Hernandez

**** ******* ***, ********, ** 70006 addjkg@r.postjobfree.com 504-***-****

Office Administrator Customer Service

Dedicated and detail-oriented Customer Service Professional highly skilled in new business development and lead generation. Adept at training and mentoring top-tier sales professionals that routinely exceed sales goals and expand territories. Excellent interpersonal communication skills. Team player, who is eager, enthusiastic, and focused.

Key Skills

Customer Service

Consultative Sales

Sales Forecasting

Relationship Management

Marketing

Trade Show

ROI Strategies

Forensic Accounting

Problem Solving

Experience Summary

HomeSmart Realty South, New Orleans FEBRUARY 2018- Current

License Realtor and Member of the Realtor Association

Agent Coordinator for 100 agents.

Developed customized training for new agents for each location.

On boarded all new agents.

Trained all agents on Corporate Systems.

Handled AR and AP for agents and co agents.

Broker’s Personal Assistant handing properties and scheduling.

ITG BRANDS, Riley, NC, 2012 – FEBRUARY 2018

Chain Account Manager

Rapidly promoted to oversee promotional budget for nationwide key accounts.

Developed customized marketing/promotional programs for specific accounts.

Spearheaded channel market development initiatives.

Promoted business/product branding distribution, ensuring product availability, greater market “foot print” and aggressively push for significant sales performance strategies.

Managed promotional budgets, communicating retail objectives to sales force and driving positive program account execution tactics.

Delivered effective sales presentations to wholesalers’ sales teams.

Attended trade shows and setup wholesale promotions for CA products.

Effectively resolved wholesaler payment concerns/issues and quickly respond to out of date product returns.

COMMONWEALTH – ALTADIS, Ft. Lauderdale, FL, 2009 – 2011

Area Sales Manager (purchased by company above)

Managed area sales cycle planning initiatives and conducted team meetings.

Drove increased sales initiatives, developing key business relations with distributors and chain accounts and completed field audits and development days.

Utilized SIEBEL reports and devised strategic sales plans/objectives, utilizing report information and monitoring weekly sales.

Trained and mentored new ASM’s assigned to the region.

COMMONWEALTH BRANDS, INC, Bowling Green, KY, 2007 – 2009

Territory Manager

Exceeded sales goals year after year, utilizing aggressive sales strategies.

Drove sales cycle plans that maximized strategic promotional retail placements, greater point of sale advertising and enhanced product visibility.

Utilized Salesforce Automation (SFA) system and completed evaluation and renewal of tobacco contracts with retail customers.

Education

2000 – 2002 ABA, Chief Financial Officer / Public Speaking, University of New Orleans, New Orleans, LA

1996 – 1999 AA, General Studies / Business Accounting / Elementary Education, Nunez Community College, St. Bernard, LA

Special Skills

Self-Starter and works well in group settings.

Collection of Debt for businesses.

Strong verbal and written Communication Skills.

Quick Analytically to resolve clients/customer issues/opportunities.

Experience with remote work.

Relevant Volunteering

Captain of Krewe of Petronius

Directing operations of $100,000.00 Krewe Budget.

Delegate and Serve on the Board of Directors.

Set and monitor budgets.

Direct, negotiate contracts, design and build costumes each year.

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