MARYDEL E. LUCAGBO

B** L** Phase II Barangay Pinagsama, Taguig City

Email address: addjhv@r.postjobfree.com

Mobile no: 090********

Career Objective

I am looking for a challenging position in which I am able to share my gainful knowledge, work ethics and wealth of work experience enough to become a future asset in any reputable company I’ll be working with.

Work Experiences

Teleperformance Philippines

Technical Support from September 2018 up to present

Responsibilities:

-Assisting the customer from UK to do basic trouble shooting on their Samsung appliances like fridge freezer and washing machine.

-Sending service request for engineer visit to the customer

TechMahindra in Cebu City

Service Excellence Analyst

Responsibilities:

-Analysing the requested refund for the customer if we will honour it or not and submit to the register

TechMahindra in Cebu City

Call Center Agent from November 2016 up to June 30, 2018

Responsibilities:

-Taking calls to assist the customer

-Assisting the customer to place an order online or cancelling orders

-Assisting the customer to check an update regarding the status of their orders

-Checking the status of their refunds

-Submitting a request for any discounts/refunds

NZIHS Philippines Consultancy Services

Account Services Officer from 2012 up to present

Responsibilities:

-Manages and maintains clients database

-Prepares and processes client visa applications

-Explain to clients what are the needed documents

-Documentation works for each client

-Update the office billings, filing tax, SSS, Philhealth and Pag-ibig

-Answering inquiries via phone calls, outlook or skype

-Does the over-all operations liquidation every month, income and expense using MS Excel and MS word

-Sending and receiving clients documents

-Held free seminars, initial assessment and interview rehearsals

NZIHS Philippines Consultancy Services

Client Services Coordinator (Sales) from June 2011 – 2012

Responsibilities:

-Making Sales Calls and market company services

-Answering phone calls and emails about the services we cater.

-Entertain walk-ins and introduce our company and services.

-Conducts free seminar and explain what is New Zealand like using power point

-Assists the clients for their documentations and applications.

-Prepare and filing of documents before submitting to Immigration New Zealand

WEST CITY CENTRAL ELEMENTARY SCHOOL

Volunteer Teacher and Librarian 2009-2010

-Handled different grade level in primary schools

Skills

Proficiency in Microsoft word, Microsoft excel, Email using outlook, Power point, Facebook, Skype, Yahoo mail

Language

Tagalog

Visayan

English

Qualifications

Licensed Teacher

Professional Regulation Commission Licensed no. 1050140

Bachelors Degree in Elementary Education

Cagayan De Oro College PHINMA 2009

Undergrad in Computer Science

STI

Basic Information

Age: 38

Birth Date: 24 October 1981

Status: Married

References upon request

Contact this candidate