ARITRA CHOWDHURY

Mobile: 983*******~ E-Mail: addj8q@r.postjobfree.com

OBJECTIVE:

● Seeking a responsible and challenging position in a growth oriented progressive organization where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth. WORK HISTORY:

T-md Network Solutions Pvt. Ltd. (Kolkata): (May’18 – still working) Team Lead

TMd network solutions is one of the Leading Healthcare BPO Company in India Offering Medical Billing, Ambulatory Surgical center services Billing, Medical Coding, Medical Transcription, Revenue Cycle Management headquartered in New Jersey U.S. and Kolkata dealing with pain management and rehab services.

● Key functions:Handling a team of 10 members, responsible of maintaining KRAs for all the team members, coaching on new updates, transitioning of new medical providers into aligning their business with the organization and responsible of hiring and mentoring new joiners.

Ascent Business Solutions (Kolkata): (1year)

Sr. Account Receivable Analyst

● Ascent Group is the Leading Healthcare BPO Company in India Offers Medical Billing, Dental Billing, Medical Coding, Medical Transcription, Revenue Cycle Management headquartered in New Jersey U.S. and Nagpur.

● Job profile includes working on Account Receivables for the medical billing process, responsible for calling the insurance company/agency/hospitals/medical service provider etc. to deal with the issues of claims, denials etc. Sun Knowledge (Kolkata): (1 year 3 months)

Account Receivable Analyst

● Sun Knowledge is a leading global provider of Business and Knowledge Process Outsourcing services in the US health care domain. We deliver proprietary technologies, workflow and business processes to meet our clients’ expectations and enhance their workflow and business processes to meet operational capabilities.

● Job profile includes working on Account Receivables for the medical billing process, responsible for calling the insurance company/agency/hospitals/medical service provider etc. to deal with the issues of claims, denials etc.

● Review of insurance AR

● Identification of issues

● Follow up action

● Issuing Work Orders

● Denial management

Wipro BPO (Kolkata): (2 years)

Claims Representative

● Wipro BPO is a leading provider of business process outsourcing services focusing on multiple horizontals and verticals. It works towards integrated solution approach providing prime value to customers through process standardization, process simplification and process optimization.

● Responsible for handling calls for United HealthCare group regards to health insurance claims and benefits for U.S. Insurance providers.

● Worked with Yellow pages U.K., responsible of handling calls related to business and residential searches in U.K., Scotland and Northern Ireland. Also known as Mobile Directory.

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Hutchison 3 Global Services, U.K. Ltd (Pune): (2 years 10 months) Team Mentor

● H3G is a telecom company providing mobile and broadband connections to our esteemed customers across U.K., Ireland and Australia.

● Worked as a Finance advisor in charge of handling calls related to soft collections for the telecom giant

● Understanding the customer’s needs to help them and have a good experience with the company and also improving the brand value of the organization in the process.

● Responsible for handling calls for Advanced Telecom Debt Collection Agency, a sub-division of 3 Global Services, analyzing the delinquent accounts which needs to be forwarded to the External Debt Collection Agency.

Highlights:

• Acknowledged for the efforts & rewarded with:

o Certificate of Excellence for “Outstanding Overall Performance for the Month” twice.

o In charge of Mentoring and handling escalation calls for the outbound finance team for a period of 11 months.

Wipro BPO (Kolkata): (1 year 6 months)

Technical Support Executive

● Wipro BPO is a leading provider of business process outsourcing services focusing on multiple horizontals and verticals. It works towards integrated solution approach providing prime value to customers through process standardization, process simplification and process optimization.

● Worked as a Technical Support Executive for British Telecom with a key job role of analyzing and solving internet based issues for the esteemed customers and providing on call solutions to the issues related to BT landline connections. 24/7 Customer (Bangalore): (2 years)

Quality Analyst

● 24/7 Customer is a predictive interactions and contact center solutions provider that owns and delivers business outcomes across the customer lifecycle.

● Joined as a Telesales Executive for J P Morgan Chase and worked as an insurance provider for the pre-existing credit card holders

Highlights:

• Acknowledged for the efforts & rewarded with:

o Certificate of Excellence for “Highest No. of sales in a month” twice. o Recognized for achieving good quality scores.

o Valued as a Floor Support Person and was promoted as a Quality Analyst.

• SCHOLASTICS

• Higher Secondary from Pune University with an aggregate of 55 %

• Pursuing Bachelors in Tourism from IGNOU.

• PERSONAL DOSSIER

• Date of Birth 14th July, 1984

• Address 26/2, Shikha Apartment, R.N. Guha Road, Dum Dum Cantonment Kolkata –700028, W.B.

• Languages Known English, Hindi, Marathi and Bengali.

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