CURRICULUM VITAE

BASIC INFORMATION

Name : GRACE JANE

Gender : FEMALE

Date of Birth : 24th APRIL1991

Visa Status : RESIDENTIAL VISA

Marital Status : MARRIED

Mobile : +971*********

Email Address : addj24@r.postjobfree.com

CAREER OBJECTIVE

To be always on the move to ensure firm policies and goals are implemented and achieved in the best way possible. To work in a dynamic firm where I will meet challenging duties and face them to the best of my knowledge and with absolute commitment. To be an innovative professional with demonstrated success in the business administration and customer service.

PROFILE

Confident in both oral and written communication skills, flexible and having high integrity of good interpersonal skills. Ability to work under minimum supervision. Good leadership skills.

STRENGTHS

Highly motivated, friendly, team worker and ability to work and integrate with people of different ranks and areas.

Customer Service skills- I recently completed work experience at hotel industry and I am determined to excel in this sector

Team player- I am a good team player as I was a member of the sales department working along my colleagues.

Professionalism- awarded for being a pro active life saver

WORK EXPERIENCE

April 2016 to date

LIFEGUARD, CUSTOMER SERVICE

JUMEIRAH INTERNATIONAL

WILD WADI WATERPARK

Duties and responsibilities

Ellis and Associates certified lifeguard

Maintaining a professional attitude towards guests

Communicate and enforce pool regulations

Set up pool for various activities

Responding to emergencies professionally

Entertain guests waiting on the queue lines, anticipating their needs prior to them asking

Assist both park and resort guests with the goal of making their day fun and memorable

Clean all defined areas of ticket booths in order to be accordance with the set safety and hygiene standards

Welcome guests to the park and help with directions for easy and fast access.

October 2014 to February 2016

Reservation AGENT

LIONS HOTEL AND GUEST HOUSE

Duties and Responsibilities

Answer all incoming calls efficiently

Handles registration and branded lines

Provide secretarial services for guests

Complete guest incident action forms to assist in addressing guests concerns

Communicate constructive feedback to management

Abides by principles of guest privacy

March 2013 to April 2014

Territory sales representative

Airtel Networks Kenya

Duties and responsibilities

Supervise on stock availability

Facilitate meetings in the company for better growth

Give feedback to the company concerning customer outcries

Maintaining a good customer relationship with the company

Increasing store sales

Cross selling products to increase purchase amounts

Introducing promotions and opportunities to customers

February 2012 to February 2013

Guest Service Agent

RECEPTIONIST

CARNATION HOTEL

Duties and Responsibilities

To understand and follow all standard operating procedures in order to exceed the operational requirements

Practice high standards of personal presentation and etiquette in accordance with the company’s grooming and presentation standards

Doing check ins procedures ensure full registration and full payments

Verify mode of payment and run background check on credit information

Manage online and phone reservations

Upsell additional facilities and services when appropriate

PROFESSIONAL /EDUCATIONAL BACKGROUND

March-Sept 2009 Graffins College ADVANCED DIPLOMA in Public Relations

International Business Communication

Marketing

Buyer Behavior & Consumerism

Advertising

Public Relations

Jan 2009 Tracom College Nakuru CERTIFICATE in Computer package

MS WORD

MS EXCEL

MS POWERPOINT

2008 Christ the king Academy Kenya Certificate of secondary Education

GRADE-B

ACHIEVENENTS

Acknowledged as a competent first aider and a certified Ellis and associates lifeguard

Trained and certified on banqueting and certified on level on at Madinat Jumeirah

Certified food and hygiene handler

Colleague of the month in sales and marketing, AIRTEL Kenya

Top student in college

Guest recognition on good and satisfactory service

REFEREES

Shall be provided upon request.

Contact this candidate