P. Christopher Townsend
Experienced operations manager with proven record of accomplishments in improving profits and implementing innovative solutions to company problems, seeks a general management position. Desire an opportunity for continued professional growth.
Wood Business Systems 10/2013- Present Logistics Manager
Report to Vice President of Operations and President
Manage Inventory and Delivery of all company assets.
Training of new employees
Problem Solving, delegating of job duties
Started successful warranty program ($38,000 in credits first year)
K&M Electric Supply 02/2011- 10/2013 Operations/ Warehouse Manager
Report to VP of Operations
Manager of inventory, distribution, and delivery of electrical products to Branch offices and customer job sites.
Daily cycle count lists
Hands on training of delivery and warehouse personnel
Problem solving and resolution
Delegation of work assignments to ensure order completion and proper stocking and receiving levels.
Responsible for the return of defective and customer returns to manufacturers.
Docutek Imaging Solutions 01/2008 - 01/2010 Operations/Warehouse Manager
Reported to VP of Operations
Manager of distribution and inventory control, warehouse and delivery personnel.
Improved inventory and purchasing processes to reduce inventory.
Designed delivery process and reduced delivery time.
Designed demo policy which improved inventory efficiency.
Maintained and monitored received inventory to ensure accuracy.
Managed aged inventory to reduce reserve requirements.
Hands on training with delivery and warehouse personnel.
Provided efficient problem analysis and resolution.
Target Corporation 08/2006 – 12/2007 Executive Team Leader (Logistics)
Reported to Store Team Leader (Store Manager). Leading a team of 30-40 staff in receiving merchandise, processing, and stocking each department for next day’s business. Routinely unload one-two trailers nightly, each containing from 1600-2300 pieces.
Improved the unloading process by setting up contests to beat the corporate goal and make unloading a challenge.
Improved the stocking process based on staff strengths.
Improved overall moral by making things enjoyable for the staff.
TOSHIBA BUSINESS SOLUTIONS 4/2001-7/2006 AND 10/1994 -10/1997 Operations Manager
Reported to Vice President of Finance/Operations of TBSFL. Manager of distribution and inventory control for largest Toshiba copier and fax dealer in the United States. Managed five direct reports and twenty-five warehouse and delivery personnel. TBS currently operates five Florida locations from Miami to Orlando and continues to expand.
Improved inventory and purchasing processes.
Designed and implemented delivery process and reduced delivery time from ten to two days.
Designed and implemented demo policy which improved inventory efficiency.
Managed aged inventory to reduce reserve requirements and days on hand.
ETHAN ALLEN FURNITURE 1997-2000 Warehouse/Operations Manager
Reported to the President of Ethan Allen Local Retailer. Responsible for five million dollars in inventory; received all incoming shipments and prepared furniture for delivery complete with customer service; managed five direct reports and twenty warehouse and delivery personnel; worked as a liaison between Ethan Allen and outside delivery services; worked with store managers from six stores (West Palm Beach to Fort Myers) to arrange deliveries; provided accurate and efficient problem analysis and resolution; effectively communicated with all levels of personnel and management to ensure on-time furniture delivery; created an atmosphere of goal-oriented team players; and maintained high inventory accuracy.
Implemented delivery process to ensure customer satisfaction.
Negotiated delivery agreement with independent contractors.
Implemented inventory systems including weekly cycle counts to improve inventory levels.
Used hands on training and delivery with delivery personnel to see what problems, if any, customers had.
OFFICE EQUIPMENT SUPPLIERS, INC. Authorized Canon Dealer Dayton, OH 1990-1994 Inventory Control/Purchasing Manager
Reported to Vice President of Service and Company President. Maintained, monitored, shipped and received inventory both in administrative and hands-on capacities; functioned as parts manager and warehouse manager; responsible for all purchasing, order forecasting and scheduling of deliveries. One direct report.
Reorganized warehouse consolidating and structuring.
Trained service personnel in purchasing. Rebuilding rather than reordering to maintain inventory levels and keep costs down.
Outside Sales Representative
Solicited new business by in-field cold calling and telemarketing appointments; performed on-site demonstrations; maintained current accounts, and provided prompt customer service.
LINCOLN MEMORIAL UNIVERSITY Harrogate, Tennessee
BBA in Business Administration – Management, 1990
Athletic scholarship recipient
Varsity and All District Baseball Team Member
Intramural football and volley ball teams