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Customer Care Service

Location:
Port St. Lucie, FL
Salary:
40000
Posted:
May 30, 2020

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Resume:

Gerald Bleau

Port Saint Lucie, FL *****

addiha@r.postjobfree.com

772-***-****

Consistently received outstanding performance evaluations in all positions held.

- Strengths include excellent organizational, time management, leadership, interpersonal and problem solving skills.

- Highly computer proficient.

- experience with Data General, Hewlett Packard, Sun servers.

- experience with 3com, Bridge networking routers and bridges.

- experience with DGUX, Sun OS, and various UNIX operating systems. Authorized to work in the US for any employer

Work Experience

CONTRACT APPLICATIONS ARCHITECT

Self Employed - Port Saint Lucie, FL

January 2010 to Present

- Applications Architect for various fortune 500 clients

- Led teams of application Developers, Business Analysts and application user groups in the requirements gathering, gap analysis, development, testing, deployment and support of Oracle

(Siebel) Customer Relationship Management applications

- Produced functional and technical documentation for application being implemented

- Coordinated and took place in the interactions with various third party hardware and software vendors in order to procure required infrastructure and application ancillary functionality

- Produced implementation team resource, budget and timeline documentation with the involvement of client management

Construction Worker

Wynne Building Corporation - Fort Pierce, FL

February 2016 to January 2017

Refurbished mobile and CBS homes in preparation for resale. Worked in all systems Incorporated into the home. Also performed upgrades to enhance the value of the property. Warehouse associate

SALVATION ARMY

2015 to 2016

- Loaded and unloaded trailers containing donated goods in palletized Gaylord containers, loose bags and boxes as well as free standing items

- Ensured stock placement according to manifests and as required in order to maintain proper levels if inventory

- Coordinated the movement of items between various areas of the warehouse as required in order to ensure standard and emergency stocking levels were maintained

- Documented stock levels, receipt and shipping of items and item pricing to produce daily, weekly and monthly reports for management

- Worked with supervisors and managers in order to facilitate the efficient and safe movement of stock between departments and loading/unloading tractor trailers Customer Service Advocate

TELEPERFORMANCE

2014 to 2015

- Assisted consumers during their enrollment into the healthcare insurance provider system

- Educated consumers on the different coverage options available based upon the various plans that they were eligible for - Ensured the application process was handled correctly including the entry of all related data into the various in-house and government based (Medicare/Medicaid) systems

- Communicated information to physicians offices in order to ensure the enrollment of the consumer was complete and successful

Customer Care Specialist

AEGIS CORP

2013 to 2014

- Assisted Medicare/Medicaid consumers in the selection of various medical devices in order to alleviate the symptoms associated to their conditions such as diabetes, arthritis, COPD, ED

- Verified consumers eligibility on the national Medicare system

- Entered all relevant information pertaining to the consumer into the order entry system

- Communicated with the consumers physician to ensure the proper devices were being ordered and to obtain prescription information

- Tracked all consumer orders and followed up in order to verify that the products were received and that they met the expectations of the user

- Assisted other Customer Care Specialists as required in order to ensure that the department policies and procedures were followed

Customer Relationship Management Solutions Architect LEXMARK INTERNATIONAL INC

2008 to 2010

- Created and implemented Customer Relationship policies and procedures

- Developed issue resolution policies and procedures

- Managed the implementation of issue resolution system

- Worked with customers in order to resolve product and service issues Remote technical support for customers

DATA GENERAL CORPORATION

1992 to 2008

- Remote technical support for customer hardware and software

- On-Site technical support for customer hardware and software

- Pre and Post Sales technical support for field engineers and sales representatives

- Created enhanced customer support policies and procedures Sales associate/technical writer for automotive accessories and service RAYCO AUTOMOTIVE SERVICE

1986 to 1992

- Customer service coordinator dealing with issue resolution

- Installed after market auto accessories in new and used vehicles including A/C, stereo's, cruise control, sun roofs, vinyl roofs, leather upholstery

- Installed replacement exhaust systems, shocks/struts, steering elements

- Performed front end alignments, tire replacement/balancing Apprentice electrician

BANCO ELECTRIC INC

1981 to 1986

- Designed and installed electrical configurations for home and office

- Troubleshot electrical issues as required

- Developed and implemented stock replenishment system

- Supervised several other apprentice electricians daily activities

- Created and implemented stock tracking/replenishment reporting system Education

certification

Central New England College

1981 to 1982

Business Administration / Computer Science

Worcester State College

1978 to 1980

vocational in Electrician

Electrical vocational training - Worcester, MA

September 1972 to June 1976

Worcester Vocational Technical High School

1972 to 1976

Skills

• Customer Care

• Customer Service

• Call Center

• CSR

• Customer Support



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